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1. 1-888-551-
2881

2. Update Windows
 Please visit Windows Update and make sure
that your system is fully up to date. This also
includes the Microsoft .NET framework (all
versions) that is available through Windows
Update, as ATI drivers and certain games
require the framework to be installed and
fully updated.

3. Update Drivers for Your Computer
 If the issue persists, see the Updating
Drivers topic for instructions to update
video, audio, and other drivers. Make sure to
install the "Other Drivers" which include
DirectX, PhysX, and Visual C++ from the
bottom of the page.

4. Verify Your Game Cache Files
 This error is often caused by corruption in
your extracted game files. See theVerifying
GCF Cache Files topic for instructions to
verify your game cache files

5. Disable All Background Applications
 Please disable all of your background applications by
following the guide in theDisabling Background
Applications topic. Internet Security software such
as Zone Alarm, CA Internet Security Suite and
Norton/Symantec Internet Security have been
known to cause these issues. If you suspect that an
Internet Security application is the root cause of the
issue, you may want to consider fully uninstalling the
Internet Security application.

6. The Problem Only Occurs for Source Engine
Games
 If you are experiencing this issue only with
Source engine games like Team Fortress 2,
Portal and Half-Life 2: Episode 2, then please
see the New Source Games Crash while
Preparing to Launch topic for further
instructions.

7. Secondary Installers
 Many Steam games include installers for features and
services required by the game.
These include installers for DirectX, PhysX, Games for
Windows Live, C++ components, or Windows updates
required by the game.
 Steam is designed to run these installers when the
game is first launched. If an installer is canceled by a
user or prevented from running by another
application on your system, the game may not launch
correctly. If this occurs, these installers will need to
be launched manually.

8.  These installers are found in the game's
installation folder, or a subfolder, found in
the following location by default:
 C:Program
FilesSteamsteamappscommon<game_na
me>
 Note: Your installation path may differ from
the above location.

9.  Note: these instructions are for advanced
users only and only apply to Windows XP. If
you are not comfortable with editing your
registry, please do not attempt the steps
below.

10.  There's a chance that your Windows Installer
Service is not correctly configured or needs
to be reinstalled. If you recently installed a
third-party game on Steam and you were not
prompted to update DirectX or install a C++
Redistributable, then there's a chance this is
the issue.

11.  Please follow these instructions to make sure
your Installer Service is configured
correctly: http://support.microsoft.com/kb/
315346

12.  Verify Your System is Updated
 Make sure your operating system and
drivers are fully updated:
 Click on the Apple in the upper left corner of
the screen

13.  Select Software Update...
 Any updates available will be listed and able to
be downloaded or you will be told your
software is up to date
 Disable Background Applications

14.  Please disable all of your background
applications that could be causing interference
with Steam. Internet Security software such
as Little Snitch, Peer Guardian and
Norton/Symantec Internet Security have been
known to cause these issues. If you suspect that
an Internet Security application is the root cause
of the issue, you may want to consider fully
uninstalling the Internet Security application.