These are the slides for my keynote on "Higher Education, Talent, Skills and Jobs for the Smart City" at the Dubai Economy Forum on Smart Cities.

1. source: thenextweb.com (2017)
Higher Education,
Talent, Skills and Jobs
for the Smart City
Dr. Alessandro Lanteri
Smart Cities – Driving the Future Economy
Dubai (UAE)
10th April 2018

2. Alessandro Lanteri
ABB, CNH Industrial, Dubai Taxi, DTEC,
Etisalat, Ford Motors, IBM, International
Labour Organization, PWC, UAE Ministry of
Finance, , UAE Prime Minister’s Office, UBS,
Unilever, Virgin Money, World Health
Organization.
Advisor & Trainer
PhD Erasmus U. Rotterdam; MA Bocconi U.
Exec.Ed. Said Oxford & MIT
Academics
Abu Dhabi University (UAE)
Hult International Business School (UK) on leave
Professor of Entrepreneurship
https://www.youtube.com/watch?v=HAfLCTRuh7U

3. Collaborative Intelligence
Education: Higher and Higher
Future-Relevant Skills
Humans in the Work of the Future
Content

4. Collaborative Intelligence
Education: Higher and Higher
Future-Relevant Skills
Humans in the Work of the Future
Content

8. multiple tasks product
O-ring jobs
source: Autor (2016), Kremer (1993), Lanteri & Gallo (2018a,b), Rogers Commission (1988)

9. multiple odd quality tasks poor quality product
O-ring jobs
source: Autor (2016), Kremer (1993), Lanteri & Gallo (2018a,b), Rogers Commission (1988)

10. multiple odd quality tasks poor quality product
O-ring jobs
source: Autor (2016), Kremer (1993), Lanteri & Gallo (2018a,b), Rogers Commission (1988)

11. multiple high quality tasks high quality product
O-ring jobs
source: Autor (2016), Kremer (1993), Lanteri & Gallo (2018a,b), Rogers Commission (1988)

12. single low quality tasks poor quality product
O-ring failures
source: Autor (2016), Kremer (1993), Lanteri & Gallo (2018a,b), Rogers Commission (1988)

13. O-ringfailures
source: Autor (2016), Kremer (1993), Lanteri & Gallo (2018a,b), Rogers Commission (1988)

14. “In many jobs, humans are the O-rings.
In high performing systems, powered by
AI, the importance of human problem-
solving and relational skills increases.”
— David Autor

15. jobs can be automated by 30%
60%
tasks can be automated
45%
jobs can be automated
5%
Changing Jobs
source: McKinsey (2016)

16. Collaborative Intelligence
Education: Higher and Higher
Future-Relevant Skills
Humans in the Work of the Future
Content

17. source: Lanteri (2017), Malone (2017)
Humans and machines should be connected so that collaboratively
they act more intelligently than any person, group, or machine can?
- Learning Loop -
Input Output
Machines Humans
example
Collaborative Intelligence

18. Creating Software Selecting Applications Performing
Human-onlyTasksFixing Problems
Providing Examples Providing Feedback
Roles of Humans
source: Malone (2017)

19. Tool
Tech performs the task
Humans monitor tech
Assistant
Peer
spreadsheets, cruise control
Tech with some supervision
Tech takes some initiative
KLM’s social media bots, StichFix
IBM’s Watson
Tech/Humans perform similar tasks
Humans solve complex cases
Lemonade insurance
Amazon package control
Manager
Tech assigns tasks, evaluates, trains humans
CrowdForge, Cogito
source: Malone (2017)
Roles of Technology

20. ?
Collaborative Intelligence (cases)
www.youtube.com/watch?v=fIw7BwIoGus
taking the robot out of the human
www.youtube.com/watch?v=6KRjuuEVEZs
making the human into a robot?

21. Collaborative Intelligence
Education: Higher and Higher
Future-Relevant Skills
Humans in the Work of the Future
Content

22. “A child today can expect to change jobs at
least seven times over the course of their
lives - and five of those jobs don’t exist yet.”
— Esteban Bullrich

23. SpeedofChange

24. SpeedofChange
Volatility
Uncertainty
Complexity
Ambiguity

25. www.youtube.com/watch?v=SCGV1tNBoeU
The 4th Industrial Revolution

26. source: WEF (2016)
ChangingSkills
Digital Readiness
Risk Taking

27. “Nearly 50% of subject knowledge
acquired during the first year of a four-
year technical degree outdated by the
time students graduate.”
— World Economic Forum

28. jobs require emotion sensing
29%
jobs require creativity
4%
Changing Jobs?
source: McKinsey (2016)
today

29. Collaborative Intelligence
Education: Higher and Higher
Future-Relevant Skills
Humans in the Work of the Future
Content

30. Education: Higher and Higher
The better machines perform, the more important humans become
Humans increasingly collaborate with machines
For this, humans need uniquely human & better skills
But jobs change very fast
And skills become obsolete faster (so there’s not time for experience)
1
2
3
4
5
So, humans must learn new skills continuously and faster6

31. The role of H.E. is to create successful citizens
for the good of society, not please students
Students as Products, not Clients
Education must be available throughout career
and life stages
Life-long learning
Education should focus on relevant practical
skills, not discipline traditions
Challenge-Based Education
Education should not be a one-off event, but an
ongoing service experience
Knowledge-as-a-Service©
source: Lanteri (2018), Lanteri & Gallo (2018a,b), Lee et al. (2017), WEF (2018)
Education: Higher and Higher

32. thank you!
Alessandro Lanteri

33. References
Autor, D. (2017). Will Automation take away all our jobs? https://ideas.ted.com/will-­‐automation-­‐take-­‐away-­‐all-­‐our-­‐jobs
Kremer, M. (1993). The O-­‐ring Theory of Economic Development. QJE 108(3): 551-­‐575.
Lanteri, A. (2017). How CLEVER companies dominate the 4th Industrial Revolution. https://medium.com/@alelanteri/how-­‐clever-­‐companies-­‐
dominate-­‐the-­‐4th-­‐industrial-­‐revolution-­‐f250472ba93c
Lanteri, A. & P. Gallo (2018a). What disasters teach us about avoiding mistakes at work. www.weforum.org/agenda/2018/03/what-­‐the-­‐
challenger-­‐disaster-­‐teaches-­‐us-­‐about-­‐the-­‐future-­‐of-­‐work
Lanteri, A. & P. Gallo (2018b). In the 4th Industrial Revolution, human work will be more important, not less. https://hbrarabic.com/?p=15574
Lee, M., M. Kendall & T. Simmons (2017). To train tomorrow’s leaders, universities need to teach universal skillsets. www.weforum.org/
agenda/2017/10/to-­‐train-­‐tomorrow-­‐s-­‐leaders-­‐universities-­‐need-­‐again-­‐to-­‐teach-­‐universal-­‐skillsets
Malone, T. (2017). MIT Sloan & MIT CSAIL Artificial Intelligence: Implications for business strategy program 2017-­‐10-­‐30. MIT.
McKinsey (2015). Four fundamentals of workplace automation. www.mckinsey.com/business-­‐functions/digital-­‐mckinsey/our-­‐insights/four-­‐
fundamentals-­‐of-­‐workplace-­‐automation
McKinsey (2017). What the future of work will mean for jobs, skills, and wages. www.mckinsey.com/global-­‐themes/future-­‐of-­‐organizations-­‐
and-­‐work/what-­‐the-­‐future-­‐of-­‐work-­‐will-­‐mean-­‐for-­‐jobs-­‐skills-­‐and-­‐wages
Pistrui, J. (2018). The Future of Work is Imagination, Creativity and Strategy. https://hbr.org/2018/01/the-­‐future-­‐of-­‐human-­‐work-­‐is-­‐
imagination-­‐creativity-­‐and-­‐strategy
Rogers Commission (1988). Report on the Space Shuttle Challenger Accident. https://history.nasa.gov/rogersrep/51lcover.htm
World Economic Forum (2016). The Future of Jobs. www3.weforum.org/docs/WEF_Future_of_Jobs.pdf
World Economic Forum (2017). The Future of Jobs and Skills in the Middle East and North Africa. http://www3.weforum.org/docs/
WEF_EGW_FOJ_MENA.pdf
World Economic Forum (2018). Towards a Reskilling Revolution. http://www3.weforum.org/docs/WEF_FOW_Reskilling_Revolution.pdf