1. Alesia A. Rsheed-Williams
Williams.Alesia.A@gmail.com
College Park, Ga 30349
770-464-6141 (h ) 678-347-3341 (m)
Administrative Assistant
GE-Healthcare Biomedical Engineering Dept. at Emory University Hospital Nov 2016-Present
Atlanta, GA- Contract
Responsible for scheduling the day to day operations supporting 15 plus service engineers.
Customer service: greeted visitors, determine nature of dealing and send visitors to correct
person
Structured protocols for the service engineers to reduce cost while providing effective serves
to our clients
Followed up on all customer service reports to insure accurate information for the GE billing
dept.
Keep test equipment up to date and calibrated
Consulted with the service manager on various services to hospital staff
Answer calls and dispatch work orders to appropriate technician
Ordered supplies, took dictations, maintained files and distributed mail as appropriate
Works in Excel for various reports and open project cases.
Administrative Assistant Director
ChildCare Network Inc Jan 2015- Nov 2015
Union City, GA
Interact with parents, staff, students, and the initial point of contact for new enrollees
Maintaining student and staff files
Enforce protocol and regulations for staff and students
Supervised a of 6-15 teachers
Administrative Assistant
Clayton County Visitor’s Bureau- Contracted Oct 2014- Nov 2014
Jonesboro, GA
General Office Duties: Answer Phone, typing, and extra projects
Customer Service answering general questions
Use of Microsoft Spread sheets to create visitor’s lodging and tourism events
Confirm County tours
Substitute Teacher, Cafeteria Worker, Seasonal Custodian Jan 2008-Mar 2014
Millville Board of Education (returning position)
Millville, NJ
Called to work with little prior notice as lead teacher for wide range of grades K-12 where
students safety and age specific educational needs are met
Prepare an alternate lesson plan if needed
Able to communicate with student, parents, and professionals regarding student discipline,
attitude, improvement, and rewards
Professional Experience
2. Worked at various schools where it was important to be able adapt to sudden changes
Able to work without a constant support team
Medical Receptionist
Dr. Ashok K. Pilly-Medical Practice Aug 2010- May 2011
Vineland, NJ
Prioritized various walk-in and scheduled appointments according to complexity and severity
Created official documents for patients
Maintained patient records while maintaining HIPPA’s policies and procedures
Substitute Teacher
Millville Board of Education- June 2002 – Sept 2004
Millville, NJ
Receptionist
City of Millville- Construction Office- Temp May 2007-Nov 2007
Millville, NJ
Answered Multi-line phone and replied to customer inquires
Greeted and directed office visitors
Beginning the process of digitizing customer charts via scanning and filing original paper
charts
Ordered supplies, took dictations, maintained files; distributed mail as appropriate, and keep
office clean and organized
Volunteering
Receptionist
Inspira HealthCare; Vineland, NJ Feb 2010-Aug 2010
Greeted and directed patients and visitors to requested locations
Answered phone and transferred calls to the requested department
Greeter and Receptionist Out Patient Surgery, Radiation, Oncology
Received 2 Sun Catcher Awards in recognition of superior quality and service standard
Receptionist
Zelphy’s Creative Learning Center Jan 2010- Feb 2010
Greeted and directed office visitors
Answer phone and answer general questions about the business
General office work: type newsletters and making copies.
Associates of Arts-Business Administration July 2010
American Inter-Continental University -
Diploma- Medical Administrative Assistant/ Microsoft Office Dec 2009
Millville, NJ
New Jersey Career Center
https://www.linkedin.com/in/alesia-rsheed-williams-87934b27
Education