1. Albert Lee
SAP Basis Team Lead (Senior)
PERSONAL PARTICULARS
Gender : Male
DOB : 25
th
Feb 1976
Marital Status : Married
Nationality : Malaysian
Race : Chinese
Email : albert.ltp@gmail.com
Address : 29, Jalan Persiaran 155A, Bukit OUG Townhouse, 58200, KL
Mobile phone : 017 373 7729
ACADEMIC QUALIFICATIONS
1998 B.Sc. Computer Science
De Montfort University (UK, Leicester) completed at FTMS-ICL College
1997 Higher Diploma in Computer Studies, Systematic College.
1996 National Computer Center (NCC) & IDPM Diploma, IDPM House (UK)
Diploma in Computer Studies, Systematic College
IT QUALIFICATIONS
2009 ITIL version 3 certification
2010 SAP E2E Change and control management certification
2012 SAP Certified Technology Associate

2. WORKING EXPERINCE
1999 - 2005 IT Support
2005 - 2012 SAP Basis Support
2012 - 2015 SAP Basis operation management
EMPLOYMENT HISTORY
MAY 2012 – CURRENT T-SYSTEMS MALAYSIA SDN. BHD.
SAP BASIS TEAM LEAD (SENIOR)
RESPONSIBILITIES:
• Leading a team of 20 SAP BASIS administrators to support multiple clients from regional
and global using SAP solution for enterprise and business.
• Responsible for service reviews with customers to assess the performance against KPIs
specified in the SLA and ensure service provided meets the requirements of SLA,
including agreed parameters around quality, cost, availability/reliability.
• Responsible for operational effectiveness and efficiency (Internal KPI) to meet the high
demand from customer.
• Responsible for high performance and quality of service being delivered to customers that
meet the requirements and agreed service levels. When required, co-ordinate the
investigation and resolution of service failures including Customer complaints.
• Managing the running cost and keep the operation team financial healthy. Responsible to
make sure the SAP operation met the profit target given by company.
• Stabilised the complex system landscape through proactive measurement - patrol
monitoring and Netcool.
• Leading the high experience technical team during major outage to deliver the solution
and restore the service with minimum downtime.
• Responsible for managing resources to ensure operation have sufficient resources to run
the operation with efficiencies.

3. • Responsible for recruiting and hiring talented professional to meet the company
requirement and customer demand.
• Review performance assessment for employee and provide plan for improvement.
• Develop effective technical and change processes to improve day-to-day operation.
• Responsible for interfaces and integration between other service line / support groups to
deliver high quality service to customer.
• Responsible to establish and provide guidance to team members in the area of technical
knowledge and administrative processes.
• Responsible for major change / project activities like EHP upgrade, support pack
upgrade, Oracle patch upgrade and coordination within the team to ensure the change /
project activities delivered as expected by customer. At the same time, high level of
technical and business issue resolution is being achieved.
• Responsible for SAP Operation technical competency and develop development plan for
engineer to meet technical competencies.
• Analyze the operation performance include incident handling, change / project and
problem resolution through agreed Performance targets.
• Perform quarterly reviews and annual appraisals as per guidelines.
• Landscape supported:-
• SAP Application Components : ECC 6.0
• SAP NetWeaver : SAP NW 7.0, 7.10, 2004S
• PI : PI 7.0
• APO
• BW 7.0
MAY 2009 – CURRENT T-SYSTEMS MALAYSIA SDN. BHD.
SENIOR SAP BASIS ENGINEER
CUSTOMER RESPOSIBLE FOR PHILIPS
RESPONSIBILITIES:
• Responsibilities as deputy team lead and customer responsible for Philips account.
• Supporting the head of team to manage a team of 20 Basis engineers on daily operation
covered 24x7 SAP support for Philips account.
• Full responsibility for the operational service.
 Ensure all operational processes are follow and delivery the operation services to
meet the customer SLA
 Managing committed maintenances in term of timeline & resources planning for
agreed changes.
 Managing and oversee the changes in the pipeline.
• Oversee the Incident management, problem management and changes management.
• Liaison with other counterpart and customer for day to day support, escalation and major
crisis.
• System administration support and delivery changes to customer. Managing customer
service request like:-

4.  System copy, client copy, support pack upgrade, performance analysis and etc..
• Printing Management excluding print server management –
 Accountable for supporting spool configurations in the SAP server operating system
 Maintaining SAP Printer Configurations
• Major system maintenance.
 SPOC for major system maintenance.
 Responsible for major system maintenance like stop/start entire 400 systems
including SAP, J2EE and SAP related system like BIA, APO Optimizer, SFTP,
SAProuter, Printer server
• Database maintenance and performance tuning.
 Maintaining DB parameters for Oracle and Maxdb.
 Weekly analyzing DB-Error Log and proactive preventive measurement.
 Responsible for Oracle reorganization of particular Indicies and tables Database.
 Database Consistency checks (at least once within retention policy)
• Free space management :-
 Analysing tablspaces utilization and project future grow.
 Analysing the storage/filesystem for current utilization and future grow
• SAP technology supported including R/3 4.7, ECC6, BW, APO, CRM, Portal.
• Implement support pack for R/3 and J2EE (JSPM).
• Support Solution manager 7.1
APRIL 2005 – MAY 2009 MORSE CONSULTING (M) SDN. BHD.
SAP BASIS CONSULTANT
RESPONSIBILITIES:
• Daily customer SAP systems heath check, troubleshooting, and resolved issues. (Include:
Authorization role and profiles, system performance, database, error log, system dump,
backup, network connectivity (RFC) and storage).
• Managing global clients’ system availability, over 100 clients worldwide. Multiple SAP
version and OS platforms.
• Provide support and troubleshooting, support pack upgrade, kernel upgrade.
• Managing system transportation and batch job monitoring.

5. • Manage Authorization role and profiles.
• SAP System installation.
• Add-on and patches upgrade SAP components.
• System authorization and user profile.
PROJECTS UNDERTAKEN
Henkel KGaA (Jun 2008 – Apr 2009)
• Authorization supports across all countries in the APAC region
• Authorization migration project.
• Basis support for daily operation.
Steelcase Asia Pacific (Nov 2007 – Apr 2008)
• R/3 upgrade from version 4.6c to 4.7
• System refresh from production to QAS
• Basis support
Garrard Holdings Ltd (Sep 2006 – Oct 2007)
• Perform daily security and authorization operation issue. Daily customer SAP systems
heath check, troubleshooting, and resolved issues. (Include: system performance,
database, error log, system dump, backup, network connectivity (RFC), Internet/Fax,
Storage).
Intec Ltd (May 2006 – Oct 2006)
• Daily customer SAP systems heath check, troubleshooting, and resolved issues. (Include:
system performance, database, error log, system dump, backup, network connectivity
(RFC), Internet/Fax, Storage).

6. NON-SAP EXPERIENCE
JAN 2000 - MAR 2005 AMMERCHANT BANK BERHAD
SENIOR EXECUTIVE (TECHNICAL SERVICES)
RESPONSIBILITIES:
Responsible for conducting required trainings, system administration, reporting, and
operations and on-going IT Support. These include:
• Provide technical support for application developer as well as end user.
• Leading the Win/NT team in day to day support, operation and project implementation
• Maintaining 2-server farm that housed 200 servers.
• Oversee the IT infrastructure (system) setup and design.
• Liaison with internal and external auditor for any issue regarding IT infrastructure.
• Install and setup server OS and application like:-
• Windows NT 4.0
• Windows 2000
• Windows 2003
• MS SQL 6.5, 7.0 and 2000
• MS Exchange 5.5 and 2000
• MS Proxy 2.0
• Veritas Exec. 8.0, 8.5 and 8.6
• Server which support by the Win/NT section are: Domain server - Active Directory (AD),
MS Exchange 2000 server, File & Print server, Application server:
• Bank negara reporting
• Citrix
• Data Warehouse
• OA server like MS Proxy, Internet Mail routing & etc.
• Design, Install and configure backup procedure and disaster recovery procedure.
• Monitoring server performance and preventive monitoring.
• Oversee the whole project life cycle like infrastructure design, implementation and rollout.
• Supervising a team of Engineers to ensure proper work coordination between sections.
• Besides that, I also involve in many project. Some of the project which I handle before
are:-
a. Environmental migration. Migration from Netware environment to Microsoft Windows
based environment.
b. Email system migration. We had migrated 1000 user from Netware postoffice to Ms
Exchange 2000.
c. Data warehouse project. I was working closely with the vendor (Unisys) to setup
infrastructure to integrate Data warehouse server with Mainframe and AS400 and
other legacy system.
d. CRM implementation for group marketing (corporate and retails banking)

7. FEB 1998 – DEC 1999 SYARIKAT LIAN PING ENTERPRISE SDN
BHD
IT EXECUTIVE
RESPONSIBILITIES:
As a support analyst, we provide 24 hours technical support remotely and locally for all
employees. These include:
• Job functions include installing and implementing server and networking system for the
company.
• To manage and maintain Microsoft Windows NT server-based and Microsoft Exchange
server-based LAN and WAN.
• To design and develop workflow applications based on Microsoft Outlook 98 or later.
• Conduct training on desktop productivity software such as Microsoft Office 97
Professional Edition, Microsoft Project, Microsoft Publisher, etc.
• To provide technical support on all issues related to computers for the holding company
and its subsidiaries including outstation sites.
• To assists the management steering the IT direction of the company. I am also given
opportunity in developing programs especially at database application for the company.
Besides that, I also involved in designing the Infrastructure (LAN and WAN) for the
company.
• on the other hand, I will be liaison between the high level management and the vendors to
implement new system for the company need. I also given chance to explore to the new
technology by the company to improve the existing system
• Also involved in doing Network Maintenance using LAN / WAN
• Responsibilities also include doing servicing of computer components and
troubleshooting.
Personality
• Self starter and able to work under pressure.
• Proactive not reactive.
• Able to accept new work challenges.
• Committed in work.
• Able to work individually or as a team to get work done in a good team spirit.
• A very fast learner with good capabilities of adapting to new environment.
• Multitasking.
REFERENCE
Should you need to refer to a referee concerning me please contact the below:

8. Mr. Steven Lau
Managing Consultant
With this I hope to be given an opportunity for an interview in order for you to assess my
suitability which I claim as of above.