BY- S M MUJAHIDUL ALAM DEPUTY MANAGER BANGLADESH PARJATAN CORPORATION FORMER HEAD OF THE DEPARTMENT TRAVEL AND TOURISM, NHTTI

1. INTRODUCTION
Itineraries may be defined as the travel undertaken by a
passenger from the point of origin of a journey to the final
destination and including all places visited in between.
Planning itineraries for your customers and providing
information to assist them in making their choice will be part
of your everyday responsibilities when working in a travel
agency.

2. Itinerary
• Itinerary is a certain route along with tour / travel and its detail
description. An itinerary further more detail information's about distance,
destination, photo stop, rest stop, mode of transportation and restaurant,
etc.
• Itinerary can be made out for a guide / tour manager with all necessary
technical information's or for a passenger as an outline of their day-to-day
program.

3. Itinerary Contents
• Date
• Time
• Destination
• Distance
• Route
• Transport
• Attractions
• Services
• Facilities

4. Additional Terms of Itinerary
 Number of tourist in the group
 Nationality
 Language
 Is there a tour leader?
 Special interests or requests
 What services are included in the tour[porterage, meal, admission charge,
ticket, voucher, parking charge]
 Method of payment
 What services tourist must pay for[drinks, photo permit, telephone bill]
 When and where you are meet the driver and vehicle?
 When and where you are to meet the tourists?

5. How to Prepare an Itinerary
General instructions
• Identify the number of days you'll have on the ground. Include air travel days so
everyone's flight arrivals and departures can be included, and travelers know
where to go on the first day.
• Include the names, addresses, and phone and fax numbers of hotels or private
homes as well as the time difference.
• Research connecting options in advance. Pay particular attention to potential
delays related to airport check-in, travel to and from airports or train stations, car
rental, distances between attractions, time differences, unfamiliar roads, and even
local traffic conditions at various times during the day.
• Give a copy to someone at home who is not traveling with you (but is most
definitely waiting for that postcard).

6. IDENTIFYING AND MEETING THE NEED
• find out where the client wants to go
• find out the way in which he/she wants to travel
• find out the order in which he/she wants to go to certain locations
• plan the routing to avoid unnecessary return visits to the same place
repeatedly
• check geographical limitations on the selected routing
• make sure that proper connections exist to complete the itinerary
• make sure that the passenger is authorized to travel to the various
locations on the itinerary (visa requirements, eic.)
• check that the proposed itinerary will get the passenger to the destination
at the time he / she wants to be there
• check the lowest fares available
• compare the routing and fare with alternatives

7. How Does a Trip Itinerary Work?
Travel Agency
When customers work with travel agencies to plan and
reserve a vacation package, they work with an agent to
develop a master schedule that will become the trip itinerary.
Travel agents can help customer’s book flights, hotel rooms,
rental cars and entertainment activities. The customer
receives a receipt with information about each aspect of the
vacation, and then each portion is added to the master
itinerary, which lists all of the travel and vacation
arrangements.

8. How Does a Trip Itinerary Work?
Daily Organization
Most travel agencies will typically separate a part of the trip
itinerary for each day of the planned vacation. On travel days
the itinerary will list the airline, the times of each connecting
flight and the status of the ticket purchase. Trip Itineraries will
also explain where a customer is staying on each night of the
trip, detailing the hotel's name, address and amenities. If the
customer has also purchased tours or cruises through the
travel agency for a specific day of the vacation, this ticket
information will also show up on the main trip itinerary.

9. How Does a Trip Itinerary Work?
• Personal Additions
• After customers receive the master trip itinerary for their upcoming
vacation, they will usually make personal additions to the plans. If the
travel agency sends the trip itinerary electronically, the customer can
usually print the schedule and write directly on the itinerary. For example,
customers might make note of where they plan to eat each meal during
the vacation onto the trip itinerary. Also, if they have plans to visit family
or friends during the trip, these details may be manually added to the
itinerary.

10. CORRECT TIMINGS
•When planning itineraries it is vital that you 'get your
timings right'. This is particularly true in the case of international
travel.
•The world moves in orbit around the sun, it is possible for it to be
night time in one part of the world while it is day time in another.
•It will be morning time in an eastern located country while it is still night
time of the day before in a western located one.
•In locations to the east of GMT the time will be ahead of the time at GMT
and in locations to the west of GMT the time will be behind the time at
GMT.

11. FOLLOW-UP
• Having identified the client's needs, planned the itinerary, recorded the
client's need and made proposals and recommendations you must now
follow-up with the client to make sure that you have satisfied the need.
This can be done by:
• telephone /Mobile
• e-mail
• client visit

12. Abbreviations used in Itinerary
TYPE OF INFORMATION MEANING ABBREVATION
Departure city
Arrival city
Departure time
Arrival time
Flight number
Aircraft type
Day of operation
Number of stops
From
To
Departs
Arrive
Flight
Equipment
Frequency
Stops
FM
To
DEP
ARR
FLT
EQP
FRQ
ST

13. DISCOVERY TRAVEL AGENCY
Tour Itinerary
Tour Code: NCC-TATO-7112010
Tour Name : Dhaka City Sight-seeing Tour
Prepared by : MD. SHIDDIQUR RAHAMAN
Date : 19/07/2010
Schedule Expected Travel Programmed Visiting Other
Departurel Departure Time Arrived Time
Activity
Time Details:
Pick-up Time (A) Minutes (A+B) (C)
Time (B)
Visiting
0845hour. 0900hour. 25min. 0925hour.
Parliament
20min.
0945 hour.
House
0945hour. 0950hour. 50min. 1040hour.
Visiting Ahsan
I 5 min.
1055hour.
Manzil
Visiting
1055hour 1100hour. l Omin. l l l Ohour. Bahadur Shah 15min. 1 I 25hour.
Park
Visiting
1125hour. 1130hour. 30min. 1200hour. National 20min. 1220hour.
Museum
Visiting
. 1220hour. 1225hour. 10min. 1235hour. Liberation 15min. 1250hour.
War Museum
Swiss Bakery
1250hour. 1255hour. 10min. 1305hour. For 20 min. 1325hour.
Refreshment
1325hour. 1330hour. 25min. 1355hour.
Aarong For
30 min. 1425hour.
Shopping
1425 hour. 1430 hour. 15min. 1445hour.
Ending Point
NHTTI
Duration of Tour
Total Traveling Time
9 hours & 5 min.(Hours & Minutes)
2 hours & 55 min. (Hours & Minutes)

17. PLANNING A TOUR ITINERARY

18. STEP 1: Research other tours in the
marketplace
Careful planning is required when developing an
itinerary for your tour. A helpful exercise is to take a
tour which will be similar to the tour you wish to
develop and obtain copies of other tour brochures for
comparison. This will help you develop ideas for your
tour, give you an idea of what is already in the
marketplace, give you detailed information on terms
and conditions and provide possible ideas for brochure
design and content.

19. STEP 2: Name your tour

20. STEP 3: Map out the duration,
frequency and departure details
• When will your tour depart?
• When will your tour return?
• How often will the tour operate?
• Where will the central departure point be?
• Will you offer accommodation pick up?

21. STEP 4: List the major locations and
tour highlights
Where will your tour travel to? What are the
main locations and highlights that visitors are
going to experience?

22. STEP 5: Research tour content and
draft commentary
List the main topics you wish to include in your
commentary, such as flora, fauna, history,
culture, as well as the main points to consider
with each of these topics and the resources you
will use to find the information.

23. STEP 6: List any 3rd party activities, attractions,
entrance fees and inclusions
List any activities offered by other companies or
entrance fees and determine if they will be
included in your tour price or offered as extras.

24. Step 7: Organise suppliers for meals
What meals will you provide during your tour -
morning and afternoon tea, lunch or dinner? You
may wish to provide meals yourself or make
arrangements for a restaurant, roadhouse, hotel or
farm to provide them for you. Should you choose to
prepare your own meals, you will need to ensure
you have adequate food handling knowledge, food
supplies and cooking facilities. You may also need to
seek food handling approval from your local council
and meet health department regulations.

25. Step 8: Perfect your timing
It is crucially important to map out your tour
itinerary accurately to ensure that you arrive on
time for activity and meal stops and return to
your original destination at a reasonable time.
Prepare a table that shows start, stop and
duration times for each location, attraction or
activity.

26. Step 9: Test drive your itinerary
It is very important to several 'dry runs' of your
itinerary to ensure you get the timing right. It is
also a very good idea to invite people who have
some knowledge of the industry and are
prepared to give you constructive comments, to
do a tour.