I have presented my views on Mobile Banking.

1. BY :- ANJALI

2. INTRODUCTION
• Monitoring our bank accounts through the
mobiles is known as mobile banking.
• It is a system that allows customers to perform
a number of financial transactions through a
mobile device.
• It is an application that lives on a mobile
phone which excess and manipulates their
bank accounts at anytime and anywhere.

3. MOBILE BANKING SERVICES
• Balance enquiry
• Mini statement enquiry
• Cheque book requests
• Fund transfer between accounts.
• credit/debit alerts
• Bill payment Alerts
• Utility bill payment
• Generate OTP
• Interbank mobile payment services.

4. FROM CUSTOMER POINT OF VIEW
The factors which promote mobile banking
• Increasing number of online customers
• Specific need of transferring funds at odd
hours
• Multiple transactions.
• Facilitate the customer to use his account
wherever and whenever required.

5. FROM THE BANK POINT OF VIEW
The factors which promote mobile banking
• Less number of people would turn to the
branch
• No need for heavy capital investments.
• Use of mobile banking as a marketing
platform.
• A step ahead in the modern banking
technology.

6. WHY BANKS PROMOTE MOBILE
BANKING
• Improve customer services and satisfaction
• Reduce operating cost
• Time saving process
• Increase the customer retention.
• Transaction become more faster.
• Provide multiple services under single mobile
• Also improve the branding

7. SECURITY REQUIREMENT
• Every transmitted information between mobile
user and banks are
+ in the encrypted form and secured by
firewall
+ Authorization key is also exist(user ID)
+ required PIN no. and OTP
• When a transaction will done the authorized
customer will receive a alert message
• If customer lost their mobile they can call to the
bank to block their channel.

8. COMPARISON
facilities Punjab
national bank
Axis bank Deutsche bank Punjab
Maharashtra
bank
Fund transfer
limit
Maximum limit
of fund transfer
is Rs.50000
Maximum limit
of fund transfer
is Rs.45000
There is no
particular limit
of fund transfer
Maximum limit
of fund transfer
is Rs.5000
Account
statement
It charge Rs.12
per quarter for
account
statement
It charge Rs.15
per quarter or
Rs.5 per month
a/c statement
deutsche bank
free of cost but
for duplication
statement they
charge Rs.50 <
3 months and
Rs.150 for >3
months
It also charge
for duplication
of account
statement
Rs.50

9. COMPARISON
facilities Punjab
national bank
Axis bank Deutsche bank Punjab
Maharashtra
bank
Offline service
request
They are not
providing
offline services
They provide
offline services
Not available Not available
Sms alert These provides
different kinds
of sms alerts
and they
charge Rs.15
per quarter
This bank
provides alerts
for transaction
above for
Rs.5000, for
which they
charge Rs. 5per
month
These provide
different kinds
of sms alerts at
free of cost
These provide
different kinds
of sms alerts at
free of cost