Shangri La practices

1. The Business of sustainability:
Shangri-La practices

2. Sustainable Business practices
 Business sustainability is often defined as managing
the triple bottom line - a process by which firms
manage their economic, social and environmental.
 Economic efficiency (innovation, prosperity,
productivity)
 Social (Community, health and human rights)
 Environmental accountability (climate change, land
use, biodiversity).

3. Shangri-La Sustainable
 Shangri-La Hotels and Resorts have unified all
initiatives within five key areas of CSR
 Envision a community of responsible and educated
citizens who are environmentally conscious, practice
social responsibility in their daily lives and inspire
others to do the same.
 Corporate citizenship and sustainable development,
caring for thier employees and customers, seeking to
enrich the quality of life for the communities in
which they operate, and serve as good stewards of
society and the environment

4. What are their acheivement?
Environment
37
hotels are
ISO 14001
certified
Supply chain
86%
of hotels have
implemented
low-temp.
laundry and
green
housekeeping
Stake Holder
77%
of hotels
support
education
programme
d through
“Embrace”
is the
approximat
e number
of children
helped
through
“Embrace”
projects in
2010
Employees
91%
of Shangri-La
colleagues
responded
favorably to the
company’s CSR
activities
Learning from
one another in
Shang Care
Health and
Safety
4
hotels first to
be certified in
OHSA
18001
• Kuala
Lumpur
(2006)
•Singapore
(2009)
• Qingdao
(2010)
• Cebu (2010)

5. What they do?
Eco-friendly F&B
Shangri-La has commenced purchasing certain
eco-friendly products such as children’s dining
ware made of rice husk
Greener bathroom amenities
Shangri-La hotels introduced a new line of
bathroom amenities packaging made of
biodegradable material
Care for People Project
“Embrace” aims to build, strengthen and sustain local
communities through various and specific education and
health projects.

6. Shangri-La Care
1. Shangri-La Hospitality from a Caring Family
2. Delighting Guests
3. Take Ownership
4. Recover to Gain Loyalty

7. Benefits in applying social and
environment responsibility
 Lead to increase buyer patronage.
 Reduce the risk of reputation-damaging incidents
 Socially responsible actions and sustainable business
practices can lower cost and enhance employee
recruiting and workforce retention.
 Opportunities for revenue enhancement may also
come from CSR and environmental sustainability
strategies.