1. Ahmed Mahgoub Mohamed
055.5404049
United Arab Emirates.
Attn: Human Resources Manager
Dear Sir/Madam,
Re: Application for a position of a Customer Service .call center
I am interested in working in an organization that recognizes achievement and rewards performance.
My educational background and work experience will enable me to perform well as a member of your
team.
My diligence, keenness to learn, ability to work in groups and adapt to different environments are my
strengths. My education has provided me with necessary background to function competitively in the
market. Through my employment experience I have demonstrated my professionalism, reliability and
initiative. Given an opportunity to work for your organization, I will strive to be worthy of the confidence
reposed in me.
I have enclosed a copy of my resume, which will allow you to review my background and qualifications.
I thank you for your time and look forward to hearing from you. Please feel free to call me on (055)
5404049, if I can provide you with any additional information.
Yours Sincerely,
Ahmed Mahgoub
0555404049

2. Ahmed Mahgoub
Dubai,
United Arab Emirates
 (+971 55) 5404049
 Ahmed.Mahgoub1@hotmail.com
Customer Service
Call center
Sales
 Career Profile
A competent, efficient and highly motivated Customer Service Executive having more than 8 years
of experience in the hospitality industry, providing superb customer service to a variety of
customers and anticipating and exceeding their expectations, having excellent public relations
skills, communication skills and ability to remain calm under stress.
 Career Objective
To seek a challenging position as a Customer Service Supervisor offering responsibility, challenge,
and rewarding experiences and at the same time maintaining a high standard of performance and
business ethics.
 Key Skills
 More than 8 years of work experience in the field of Customer Service with the hospitality industry.
 Excellent command on Arabic and English languages.
 A confident persuasive team player with an ability to communicate effectively across diverse
cultures to achieve exceptional business performance
 Proven track record of exceeding customer expectations.
 Highly focused, disciplined, keen learner, having a cheerful ‘can do’ attitude.
 High standard of performance and business ethics.
 Methodical and practical approach with good analytical skills.
 Self-motivated and highly organized individual, works under minimum supervision.
 Open-minded, flexible and adaptable personality with good leadership & problem-solving skills.
 Comfortable in a fast paced, performance oriented environment.
 Flexible schedule and ability to work under pressure.

3. Career Progression
 EMIRATES NBD(.2104:-till date)
• Encores Giving Fast and friendly service to clients.
• Establish and communicates with the customers by giving good service.
• Leading home loan service provider bank with more than 1 million –
• Satisfied clientele
• Received basic training on banking and customer relation’s subjects
National bank of Abu Dhabi. (2008-2014)
• Encores Giving Fast and friendly service to clients.
• Establish and communicates with the customers by giving good service.
• Leading home loan service provider bank with more than 1 million –
• Satisfied clientele
• Received basic training on banking and customer relation’s subjects
Citibank Egypt
Customer Service
• Encores Giving Fast and friendly service to clients.
• Direct sales for credit cards and housing loans.
• Establish and communicates with the customers by giving good service.
• Leading home loan service provider bank with more than 1 million –
• Satisfied clientele
• Received basic training on banking and customer relation’s subjects
 TRAINING COMPLETED
Completed asocial works practical training at American Alhadary Central,EGYPT.
 Academic Credentials
• Bachelor of science in social works
Computer Skills:
• Highly talented in (Windows, Excel,
• Microsoft Word, Power Point, Internet Explorer
• MS Office 2000/2002XP/NT, Crystal Reports

4. Circulation Director Assistant
• Manage customer service department
• Quality control, staffing, daily bank deposit
• Oversee customer service end of yearly investment conference (2k-3k attendees)
• Supervise system maintenance
• Analyze customer service and marketing reports for budget planning and reporting to upper
management
Customer Service Representative
• Manage customer service department in absence of manager
• Provide telephone customer service
• Process mail and data entry
• customer service personnel at yearly investment conference
Licence
Holding a valid U.A.E. Driving License
 Trainings/Workshops Attended
 Inbound Customer Service  Telephone Skills
 Simply the Best For Our Guest  Up selling Strategy
 My Guest, My Customer  Guest Care & Yes I can
 Fire Fighting  First Aid
 Training Solutions - Dubai Information Award  Family Assistance Training
Personal Data
Date of Birth 25/01/1982
Nationality Egyptian
Marital Status Marriage
Languages Known Arabic, English, and Germany
Visa Status Employment Visa
Driving License Holding a valid U.A.E. Driving License
Hobbies Sports, Reading, Swimming and Surfing on the net
References Can be furnished immediately upon request