1. CURRICULUM VITAE
Ahmed Abd El Hak Idriss
+974 4867448 │ +974 4867448 │ info@gala-h.com │ www.gala-h.com
1 of 6 RESUME.docx
PERSONAL DATA
Current Address : Luxor-Egypt
Nationality : Egyptian
Date of Birth : 20/04/1981
Marital Status : Married
Military Status : Exempted
Nationality : Egyptian
Mobile : 00966 59 0 392949
Mobile : 0020 100 92 55 262
Email : aahak999@gmail.com/ aahak999@yahoo.com
Skype : aahak999
OBJECTIVE: Seeking to join a reputed hotel chain or customer service where I get an opportunity of
utilizing my experiences ,skills and knowledge that I have earned during 10 years of learning and
experience.my dynamic personality and my development in all aspect (reporting ,forecasting ,budget,
revenue management will meet the expectations of the employer as well as my customers .
EDUCATION
Bachelor,
El Minia University, Faculty of arts, French department
COMPUTER SKILLS
- Microsoft Office (Word, Excel, PowerPoint and Outlook Mail)
- Internet Applications
- Outlook Mail.
- Fidelio System for Hotels (6.20 ,7.13 & Suite 8 )
- Opera
INTERESTS
Reading History and watching documentary Movies
Walking , Cycling & Fishing
LANGUAGES
Arabic: Mother tongue
English: Spoken, written and read
French: Spoken, written and read
2. CURRICULUM VITAE
Ahmed Abd El Hak Idriss
+974 4867448 │ +974 4867448 │ info@gala-h.com │ www.gala-h.com
2 of 6 RESUME.docx
Employment History or Professional Experiences
Employer : Narcissus Hotel and Residence
Website : www.boudl.com.sa // www.narcissusriyadh.com
Position Revenue and Reservation Manager
Duration : Sep 2014 Till Present
Reporting to : General Manager
Responsibilities :
Manage and maintain group and transient inventory controls
Develop, monitor, and adjust sales and pricing strategies
Provide critical analysis of strategies, room's statistics and demand factors
Conduct competitive and demand analysis
Maintain distribution channel data integrity.
Excellent interpersonal and communication skills and the ability to work well with co-
workers and the public.
Attention to detail and organizational skills are a must.
Strong time management skills and ability to prioritize work.
Strong Microsoft Office skills, specifically Excel.
Independently implements appropriate hotel inventory distribution strategy; maintains
accurate rates and inventory allotments in a timely manner to promote rate parity
throughout all booking channels.
Develops near and long term top-line room’s revenue hotel forecasts upon request from
the Regional Director of Revenue Management.
Loads all preferred, consortia and promotional rates.
Spearheads troubleshooting and resolution of any rate loading issues as they occur.
Analysis independently and determines whether hotel is effectively marketing itself across
electronic distribution channels.
Participate and prepare rolling forecast and annual budget with DOS, DFC and GM
Ensure that all rooms statistics reports, including the Financial statement, and any other
related reports are accurate and consistent
Ensure that all revenue management related systems are maintained including Opera,
Electronic channels, all third party web sites with E-commerce Manager.
Attend Weekly Sales Meeting to maintain communication of strategies and need periods.
In general, perform any other duties might requested by Room Division or GM.
Perform revenue management service for a select group of hotels.
Manage all aspects of rate & inventory management as outlined in the services contract.
Lead a team of Revenue assistants, providing direction on revenue management best
practices via Reservation manager
Creates and manages the training program of new hires to the revenue management team
(Reservation and e-commerce Manager )
Prepare training materials, training schedules, and systems training for the team members.
Work Environment
Reservation Office/ Central Reservation
Internal Relationships
Other departments and department heads as required
External Relationships
T.O.s –T.A,s Guests, suppliers, and all other stakeholders as required
3. CURRICULUM VITAE
Ahmed Abd El Hak Idriss
+974 4867448 │ +974 4867448 │ info@gala-h.com │ www.gala-h.com
3 of 6 RESUME.docx
Employer : Maritim Jolie Ville Kings Island (645 Rooms)
Website : www.Jolieville-hotels.com
Position : Reservation Manager
Duration : Sep 2010 till Sep 2014
Reporting to : Room division Manager
Responsibilities :
Responsible for the organization and quality of the room sales service by
maximizing the occupancy rate and the average rate per room.
Maintain and promote the image of the brand with the customer
In charge & responsible to confirm the allotment & tour series
To upload the new tars rate depend the hotel’s availability.
In charge of the reservation dept monthly reports.
Carry out revenue management; i.e. maximize turnover of the department
based on the occupancy rate and the average price of the rooms
Forward the workload forecasts to all departments for average rate per
room and turnover.
Take part in the preparation of the annual budget for your department and
keep up to date with all results implementing all corrective actions as
required.
Take part in the preparation of the annual budget for your department and
keep up to date with all results implementing all corrective actions as
required.
Work Environment
Reservation Office/ Back office
Internal Relationships
Other departments and department heads as required
External Relationships
T.O.s –T.A,s Guests, suppliers, and all other stakeholders as required
4. CURRICULUM VITAE
Ahmed Abd El Hak Idriss
+974 4867448 │ +974 4867448 │ info@gala-h.com │ www.gala-h.com
4 of 6 RESUME.docx
Employer : Sofitel Karnak Luxor (347 Rooms)
Website : www.sofitel.com
Position : Asst. Reservation Manager
Duration : Nov 2008- Sep 2010
Reporting to : Assistant Front office Manager
Responsibilities :
Assist and coordinate with the FOM & Revenue Mgr in all operational activities
Involved in all the FO office preparation
Assist to achieve monthly reports (Production, Revenue, etc.
Supervise all check reports (rates, market segmentation ...etc.
Follow up on all the pending & outstanding payment and VHRS
In charge for all the audit documents &Files
Follow up all the guest request & blocking
In charge for reservation Department during Reservation supervisor absence
.
Employer : Sofitel Karnak Luxor ( 351 Rooms)
Website : www.sofitel.com
Position : Reservation Supervisor
Duration : August 2007- Nov 2008
Reporting to : Assistant Front office Manager
Responsibilities :
In charge for all arrivals &check in procedures
Check all the departure documents and covering
Check next day correspondence and rooms blocking
Employer : Sofitel Karnak Luxor ( 351 Rooms)
Website : www.sofitel.com
Position : Reservation Agent
Duration : August 2006 – August 2007
Reporting to : Front Office Supervisor
Responsibilities :
Answering E-mails & Fax
Follow up the payment of travel agent
Transfer the information provided into the computer system as accurately as
5. CURRICULUM VITAE
Ahmed Abd El Hak Idriss
+974 4867448 │ +974 4867448 │ info@gala-h.com │ www.gala-h.com
5 of 6 RESUME.docx
Employer : Sofitel Karnak Luxor ( 351 Rooms)
Website : www.sofitel.com
Position : Front Office Agent
Duration : August 2004 – August 2006
Reporting to : Front Office Supervisor
Responsibilities :
Telephone operator Skills
Front Office Cashier
Assure Check in & Check out Procedures
Employer : Mercure inn Hotel
Position : Front office trainee
Duration : 2004
Training
Tars /Pricing / Rate Level 01 Day Sofitel Karnak Luxor 2003
Market segmentation 01 Day Sofitel Karnak Luxor 2003
CADRE Method- Rev tool 03 Day Sofitel Maadi Cairo 2008
Rev Mix 03 Days Novotel Sharm El Sheikh 2008
Tars Hub on line 02 Days Novotel Sharm El Sheikh 2008
Training within industry 02 Days Sofitel Karnak Luxor 2009
Business Essential 02 Days Sofitel Karnak Luxor 2009
Fight against Child Sex Abuse 01Day Sofitel Karnak Luxor 2009
TARS roll out 04Days Sofitel Karnak Luxor 2009
Training your management tools 02Days Sofitel Karnak Luxor 2010
Training of Trainers 04 Days Maritim Jolie Ville Luxor 2010
Dealing with Conflict 01 Day Maritim Jolie Ville Luxor 2010
Front office Management 04 Days Ibrotel Luxor 2011
Creativity & Marketing 04 Days Basma Hotel Aswan 2011
Managing Changes in Tourism 02 Days Maritim Jolie Ville Luxor 2012
6. CURRICULUM VITAE
Ahmed Abd El Hak Idriss
+974 4867448 │ +974 4867448 │ info@gala-h.com │ www.gala-h.com
6 of 6 RESUME.docx
REFERENCES
Name: Mr/ Mohamed El Shaib
Position: Rooms Division Manager
Company: Maritime Jolie Ville Luxor resort
Telephone: 002/0100 1094570
Email Address: elshaib.mohamed@link.net
Email Address: melshaib@lux-maritim.jolievile.com
Name: Mr/ Osama El Sayed
Position: Room Division Manager
Company: Accor Egypt-Hotel Sofitel Cataract Aswan
Telephone: 002/0100 1757558
Email Address: sayed.ossama@hotmail.com
Email Address: h1666-rd@sofitel.com
Name: Mr/ Hassan Fahmy
Position: Resident Manager
Company: Accor Egypt-Hotel Mercure Hurghada
Telephone: 002/0100 6160066
Email Address: hfahmy605@gmail.com
Email Address: h1815-dm@accor.com
Name: Mr/ Taha Abd Allah
Position: Director of Sales & Marketing
Company: Maritim Jolie Ville Kings Island Luxor
Telephone: 002/0100 16971233
Email Address: taha.abdalla@jolieville-hotels.com
Name: Mr/ Galal Ashour
Position: General Manager
Company: Accor Egypt-Hotel Mercure Karnak Luxor
Telephone: 002/01151444044
Email Address: hfahmy605@gmail.com
Email Address: h9805-gm@accor.com
Name: Mr/ Ahmed Mustafa
Position: Front Office Manager
Company: Accor Egypt-Hotel Sofitel Karnak Hotel
Telephone: 002/0100 1601468
Email Address: ahmedmostafa77@hotmail.com
Email Address: h9805-fo@accor.com
