1. Ahmed Mohamed Hussein
Contact Information
Address: 6 Ossama ebn Zaid St., Hay El Salam,
Page | Zagazig City, Egypt
1
Mobile: +2 011 4800 9287
Landline: +2 055 232 5965
E-Mail: Ahussein1182@hotmail.com
Career Objective
Seeking an opportunity to exploit my current skills and acquired knowledge in a way that enables my
professional plans come true. Throughout my short professional life, I have tried to achieve and maintain
this balance between the adequate continuous training and the practical experience in the field.
Education
Bachelor Degree in Accounting May 2004
Faculty of Commerce, Zagazig University.
Work Experience
 July, 2010 till Present The Arab Academy for Banking and Financial Sciences
Business Development Officer
Duties:
 Marketing and Promotion Activities.
 Sales Support.
 Generating New Business
 Client Relationship Management.
 Monitoring new developments in the banking, finance and economic fields to identify emerging
topics for new training programs.
 Conduct a comprehensive competitive analysis.
 Supervising conducted programs.
 Data Base Constructing and Updating.
 Conduct Banking, Financial and International e-flyers.
 Conducting Training Needs Survey.
 Analysis of Subscription Usage.
 May, 2007 till June, 2010 The Egyptian Banking Institute – Central Bank of Egypt
Business Development Coordinator
(Head Office, Anwar El-Mofty St., Nasr City, Cairo, Egypt)
Duties:
 Marketing and Promotion Activities.
 Sales Support.
 Client Relationship Management.

2.  Monitoring new developments in the banking, finance and economic fields to identify emerging
topics for new training programs.
 Conduct a comprehensive competitive analysis
 Data Base Constructing and Updating.
 Conduct Banking, Financial and International e-flyers.
 Conducting Training Needs Survey.
Page |
 Analysis of Subscription Usage.
2  Generating New Business
 Participating in Setting the Business Development Standard Operations Procedures Manual
(SOPM).
 May 2005 _ February 2007 Nestle Egypt for Waters.
Sales Executive
(Dar El-Shefa St., Garden City, Cairo, Egypt)
Duties:
 Handling customer inquiries and complaints.
 Handling corporate accounts (Example: Embassies, Companies and Banks)
 Selling existing products.
 December 2004 _ May 2005 AmecoTech Call Center
Telemarketer.
(El-Tatbekeyyen Tower, El-Abbaseya Sq., Cairo, Egypt)
Certificates
 June 2008 Certified Microsoft Dynamic CRM 3.0 Application (Customer Relationship Management).
 February 2007 Customer Communications and Marketing Fundamental from Chartered Institute of
Marketing in United Kingdom.
 2007 Marketing Environment from the American University in Cairo.
 December 2007 Team Building for Maximum Performance from the American Chamber of
Commerce in Egypt.
 December 2001 – January 2002 Windows 2000 Professional from Al Ahram Management and
Computer Center.
 October 2001 – November 2001 Programming Techniques and Database Concepts from Al Ahram
Management and Computer Center.
 September 2001 – October 2001 Introduction to Micro Computers from Al Ahram Management and
Computer Center.
Trainings and Self Development
2008 – 2009 Needs Analysis by Dr. Donald Ford - Owner, Training Education Management LLC and
Author of Bottom-line United States.
2008 – 2009 Training Evaluation by Dr. Lizette Zuniga - CEO of LCZ Integrated Solutions, Inc., a
research and consulting firm focused on organizational improvement and accountability.
January 2011 Incoterms®2010 by Professor Mohamed Hosny Atteya © ICC.Paris Speakers Bureau.
December 2007 – June 2008 Orascom Training and Technology Center OTT www.ott-summit.com
 Effective Report Writing and Business Correspondence

3.  Customer Facing Skills
 Customer Relationship Management Essentials
 Customer Support Fundamentals
 Marketing Management Knowledge and Skills
 Data Base Concepts
Page |  Dynamics CRM 3.0 Sales Management
3  Dynamics CRM 3.0 Marketing Automation
 Dynamics CRM 3.0 Service Management
 Dynamics CRM 3.0 Service Scheduling
Note: All references will be furnished upon request.
Personal Skills
.
 Ability to work with different levels of management and personal.
 Ability to learn new tasks quickly.
 Ambitious, hardworking, punctual, patient and good at meeting deadlines.
 Excellent communication and negotiation skills.
 Handling complaints effectively.
 Reliable and trustworthy.
 Sharing and exchanging information on current issues.
 Self motivated and enjoys challenges.
 Very good presentation skills.
Language Skills
Arabic Native
English Fluent
German Basic.
Computer Skills
 Windows 2000 Professional, XP and Vista.
 Ms Office 2003 and 2007
Personal Data
Nationality Egyptian
Data of birth 15th of November 1982.
Marital status Married.
Military status Exempted.
Driving license Valid.
Passport Valid
References furnished upon request