The document discusses leading from the heart and changing an organization's culture. It presents the acronym H-E-A-R-T to represent leading with hunger for wisdom, expecting the best, accepting responsibility, responding with courage, and thinking of others first. It also discusses starting a journey towards cultural change by visualizing goals, having hunger for wisdom, creating a vision, accepting responsibility through transparency, responding with courage, and thinking of others. Maintaining the journey requires a culture of empiricism, psychological safety, and continuous learning through kaizen.

1. Lead from
HEART and
Change the
Organization
Culture
Opportunity in CRISIS
DEBOPOM
SANYAL
www.agilechennai.com

18. Hunger for
WISDO

19. Expect the
BEST

20. Accept the
RESPONSIBILI

21. Respond with
COURAGE

22. Think about
OTHERS

23. Lead from HEART
H – Hunger for Wisdom
E – Expect the Best
A – Accept the Responsibility
R – Respond with Courage
T – Think Others First
- The Heart of Leadership by Mark Miller

24. Empiricism
TRANSPARENCY INSPECTION ADAPTATION

25. How do you start your journey
Visualize (ex – Value
Stream Mapping)
1
Hunger for Wisdom (
People and Team are
source of wisdom)
2
Expect for the Best
(Create Vision of the
team – what they want
to be)
3
Accept the
Responsibility (Develop
Hansei culture, hold
retrospective to create
transparency)
4
Respond with courage (I
may be wrong, listen to
people for best outcome
and adapt to retros)
5
Think others First (You
are a Servant Leader in a
True Sense)
6

26. What you need to continue the journey
CULTURE CLIMATE KAIZEN
Empiricism and
Inclusive
Psychological Safety Continuously Learning and
Improving