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Social Media Strategy
Enterprise channel strategy

Company Name | Presentation Date
Note: this is a template ONLY and all numbers
and recommendations are used for example purposes.
Table of Contents
1. OVERVIEW
• Current Social Landscape
•

YOY Growth Comparison Charts

•

Social Segments

2. STRATEGY
• 3 Year Roadmap
•

Goals & Objectives

•

Channel Integration

•

Organization Adoption

3. THE VISION
• Vision by Social Network
•

Testing & Future Plans
OVERVIEW
CURRENT LANDSCAPE &
PERFORMANCE
Overview – Social Landscape
8,000

2,000
240K

25,000

3,000

1,600

1.1
MM
Social Growth Competitor Comparison
FY13: Increase in Facebook Fans

BRAND VS. COMPETITORS 1, 2, 3….

FY13: Increase in Twitter Followers

BRAND VS. COMPETITORS 1, 2, 3….
Social Demographic Comparison
FY14TD

FY13
Social Demographic Comparison
FY13TD
By Segment Comparison
Total US
Industry Vertical
Brand
STRATEGY
THE 3 YEAR PLAN
3-Year Strategy
YEAR 1 GOALS
TARGET

Top
Influencers

SATISFY

• Identify highly active followers
• Set up direct & indirect
tracking
• Social ad testing

Create Engaging
Content
Arm network with shareable,
high quality content

YEAR 2 GOALS
• Increase authorship
•Social promotion & site
integration
•Increase engagement rates

YEAR 3 GOALS
GROW

Increase Reach
Build a highly qualified audience
Build loyalty rewards programs for retention

• Increase # of Fans
• Segment social ads
• New social networks
Revenue Goals
• Increase total social revenue in by 10%
• Increase social paid advertising ROI to ≥ .5:1
• Improve fundraising post conversation rate to > 8%
• Improve FB donation form conversation rate to > 4%
• Determine value of a social subscriber
• Define cost per acquisition of a social donor
• Follow the life cycle of a social media donor
Acquisition Goals
• Collect email and mobile sign ups
• Develop A/B content testing plan for specific audiences
• Reach ultimate audience through initial audience
• Increase Facebook Edge Rank ≥ 10% engagement rate
• Create social personas and increase visibility into these
social profiles via targeted messaging
• Connect what people want to talk about related to our
brand with engaging content
Moderation/Reporting Goals
• Identify top influencers
• Categorize user comments to define “Voice of a Fan”
• Segment messaging to determine engagement by post
• Improve tracking of viral sharing
• Standardize promotional campaign reporting
• Develop attribution model for social traffic
• Focus on accuracy of reporting
• Define best day/time to post per network
• Provide real-time customer support
Channel Integration Plan
• Social Content strategy added to planning docs
• Visual & messaging consistency across channels for
campaigns, products and programs
• Internal Education: conferences, webinars, training
• Add guidelines to Policy and Procedures Documents
• Create an influencer Social Media Toolkit
TACTICS & VISION
BY SOCIAL NETWORK
Facebook

Purpose: To create a more visual, emotional and personal connection
with our mission.
Twitter

Purpose: To rapidly communicate information to followers and
leverage partner outreach.
Google+

Purpose: To use brand focused content
that will enhance online search results.
YouTube

Purpose: To bring the brand to life with personal
stories and promotional videos
Other

Purpose: Explore and be agile to add
new social networks as needed

The Vision
•Infographics
•Pictures with quotes
•Merchandise
•Videos Board

The Vision
•Explore what works
•Expand into programs
•Consider campaigns
•Tracking

The Vision
•Redesigned company pages
•More consistent posting
•Community groups

The Vision
•Strategy for account
•Target Millenials
•Moderation plan
Join us…
http://bit.ly/join-the-unfunnel

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Enterprise Social Media Strategy (free marketing template)

  • 1. Social Media Strategy Enterprise channel strategy Company Name | Presentation Date Note: this is a template ONLY and all numbers and recommendations are used for example purposes.
  • 2. Table of Contents 1. OVERVIEW • Current Social Landscape • YOY Growth Comparison Charts • Social Segments 2. STRATEGY • 3 Year Roadmap • Goals & Objectives • Channel Integration • Organization Adoption 3. THE VISION • Vision by Social Network • Testing & Future Plans
  • 4. Overview – Social Landscape 8,000 2,000 240K 25,000 3,000 1,600 1.1 MM
  • 5. Social Growth Competitor Comparison FY13: Increase in Facebook Fans BRAND VS. COMPETITORS 1, 2, 3…. FY13: Increase in Twitter Followers BRAND VS. COMPETITORS 1, 2, 3….
  • 8. By Segment Comparison Total US Industry Vertical Brand
  • 10. 3-Year Strategy YEAR 1 GOALS TARGET Top Influencers SATISFY • Identify highly active followers • Set up direct & indirect tracking • Social ad testing Create Engaging Content Arm network with shareable, high quality content YEAR 2 GOALS • Increase authorship •Social promotion & site integration •Increase engagement rates YEAR 3 GOALS GROW Increase Reach Build a highly qualified audience Build loyalty rewards programs for retention • Increase # of Fans • Segment social ads • New social networks
  • 11. Revenue Goals • Increase total social revenue in by 10% • Increase social paid advertising ROI to ≥ .5:1 • Improve fundraising post conversation rate to > 8% • Improve FB donation form conversation rate to > 4% • Determine value of a social subscriber • Define cost per acquisition of a social donor • Follow the life cycle of a social media donor
  • 12. Acquisition Goals • Collect email and mobile sign ups • Develop A/B content testing plan for specific audiences • Reach ultimate audience through initial audience • Increase Facebook Edge Rank ≥ 10% engagement rate • Create social personas and increase visibility into these social profiles via targeted messaging • Connect what people want to talk about related to our brand with engaging content
  • 13. Moderation/Reporting Goals • Identify top influencers • Categorize user comments to define “Voice of a Fan” • Segment messaging to determine engagement by post • Improve tracking of viral sharing • Standardize promotional campaign reporting • Develop attribution model for social traffic • Focus on accuracy of reporting • Define best day/time to post per network • Provide real-time customer support
  • 14. Channel Integration Plan • Social Content strategy added to planning docs • Visual & messaging consistency across channels for campaigns, products and programs • Internal Education: conferences, webinars, training • Add guidelines to Policy and Procedures Documents • Create an influencer Social Media Toolkit
  • 15. TACTICS & VISION BY SOCIAL NETWORK
  • 16. Facebook Purpose: To create a more visual, emotional and personal connection with our mission.
  • 17. Twitter Purpose: To rapidly communicate information to followers and leverage partner outreach.
  • 18. Google+ Purpose: To use brand focused content that will enhance online search results.
  • 19. YouTube Purpose: To bring the brand to life with personal stories and promotional videos
  • 20. Other Purpose: Explore and be agile to add new social networks as needed The Vision •Infographics •Pictures with quotes •Merchandise •Videos Board The Vision •Explore what works •Expand into programs •Consider campaigns •Tracking The Vision •Redesigned company pages •More consistent posting •Community groups The Vision •Strategy for account •Target Millenials •Moderation plan

Hinweis der Redaktion

  1. Objectives of the campaign/project What do you hope to accomplish? What is the desired result? List objectives in order of priority Objectives should be S.M.A.R.T. Specific Measurable Actionable Relevant Time bound