Agile Transformation is a long journey and happens in a long time span. Throughout this time span you need to train, start Sprinting and coach new Scrum teams on their very first Sprints. In this speech we are going to present a case study of one of the Turkey’s biggest banks, where all IT transformed from a waterfall world to a final 113 Scrum teams of Agile IT organization in a total of only 8 months. We had vast experience in the field from training to coaching, from yearly master planning to monthly focus called “The Spotlight", from cultivating new internal Agile coaches to empowering Scrum Masters and Product Owners, from fostering Scrum Masters and Product Owners community to having internal Agile events. In this speech you’ll learn the milestones we had and along with that how number of teams affected and urged us to create some coaching tools we’ve created and implemented.

1. From 0 To 100 :
Coaching In A Massive Agile Transformation
March 10th, 2018

2. SPONSORS & PARTNERS

3. Who are we?
,
. , ,
@tolkomX
https://www.linkedin.com/in/tolga-kombak
http://facebook.com/tolgakombak

4. Who are we?
,
@enisozr
https://www.linkedin.com/in/enis-ozer

5. Where it all started

6. Where it all started

7. Released in 3rd Sprint (week 9)
Second release in 6th Sprint (week 18)
TTM decrease by 72%
Overall completion shortened by 44%
• Initial plan was 32 weeks of waterfall project
Where it all started

8. • Fraud Monitoring
• 360º Customer Data
• The New IVR
• HR Score Card
• The New Corporate Banking
• First piloting of scaling Scrum with one PBL &
PO and 3 Development Teams
This pilot led us to…

9. End of the “Initial Era”

10. • Nevduat (Time Deposits Accounts Renewal)
• e-Kebir - AHA (Accounting Hub of Akbank)
• Cashman (Cash Management)
• Nandroid (New Android Mobile App)
• Revaluation (Value Proposition)
• KreDuat (Credited Deposit Accounts)
• Facelift - Makeup (Internet Branch Renewal)
This era led us to…

11. A domain of all “Cards Payments Acquiring Systems”
with 6 teams building the “Scrumville”
This era led us to…

12. “Scrumville” is
• POS (Point Of Sale)
• Merchant (3 Scrum Teams)
• Debit Cards
• Credit Cards Loyalty (Miles, ChipMoney etc.)
This era led us to…

13. Succeeding in an all domain!
Move further?

15. Agile Leaders: Seed

16. Agile Studio

17. Feeling The Winds of Change
Everywhere..

18. Trainings
6 classes of Professional Scrum
Foundations for 124 attendees
19 classes of Gamified Scrum Training
for 475 attendees
9 classes of Agile & Scrum Trainings
for 184 attendees

19. Certifications
We have 72 PSM-I Certified Scrum
Masters
We have 11 PSPO-I Certified Product
Owners & Agile Coaches
We have 4 PSM-II Certified Internal
Agile Coaches

20. Hello Scrum world!..Timeline of rollouts

21. Hello Scrum world!..Timeline of rollouts

22. Co-coaching

23. Organizational Change Initiation
• Product Owners not managers
• Testers in the Dev Teams with
developers under same PGL

24. Transversal Communities
• 9 Product Group Domains
• Developers community of
practice for Enterprise
Architecture
• Analysts & Tester community
of practice for improving their
skills
• Agile Studio for supporting
Agile transformation in
collaboration with SMs
• Portfolio Management for high
level continuous planning in
collaboration with POs & PGLs

25. Let’s Have A Pit Stop To Inspect & Adapt
3 months of break for new team rollouts
Agile Studio focused on :
• Existing teams coaching
• Collecting and consolidating organizational
impediments
• Individual improvement with books, blog posts

26. Full Throttle Transformation
• Fast Roll-out pace
• Development of coaching tools
• Introduction of Role Empowerment
Programs

27. 1- Trainings are completed
2- Scrum Refresher activity and current
situation assessment is facilitated
3- Team name, badge, and parameters are
defined
4- Scrum Master is selected
5- Preparation Sprint of the team is
completed
DoD for Team Roll-Outs

28. Era of Abbreviations
WIPWork-In-Progress Workshop

29. Era of Abbreviations
WIPWork-In-Progress Workshop
• Overloaded work on teams
• Systems Thinking Approach
• PULL system instead of PUSH
• Limited WIP drives stable,
sustainable and predictable
work environment

30. Era of Abbreviations
USMUser Story Mapping Workshop

31. Era of Abbreviations
USMUser Story Mapping Workshop
• Helps visualization of thoughts
on work to do
• Collaborate on work
• Easier prioritization
• Find MVPs
Jeff Patton - User Story Mapping: Discover the Whole Story, Build the Right Product

32. Era of Abbreviations
SSRSelf Scrum Refresher

33. Era of Abbreviations
SSRSelf Scrum Refresher
• Scrum events/roles/artifacts do
not bring expected value
• We are doing Scrum good enough
• Agile Coach get to know team
faster
• No focus on processes

34. Era of Abbreviations
SSRSelf Scrum Refresher
• Create self awareness
• Coaching transparency
• Focus on team goals
• Embrace change

35. Era of Abbreviations
TFETeam Forming Exercise

36. Era of Abbreviations
TFETeam Forming Exercise
• Large product teams
• Self-organization even before
development
• Increase in team empowerment
and ownership

37. Era of Abbreviations
DoDDefinition of Done Workshop
for Teams

38. Era of Abbreviations
DoDDefinition of Done Workshop
for Teams
• Why do we need DoD?
• Let’s define our DoD

39. Era of Abbreviations
CTCCoach The Coaches Sessions

40. Era of Abbreviations
CTCCoach The Coaches Sessions
Inter-team sessions to develop coaching
skills & sustain self-improvement
• Analysis of case studies
• Developing in-house trainings
• Book reviews
• Brainstorming about new workshops
• Experience sharing

41. Era of Abbreviations
ATPAkbank Takım Paylaşımları*
* Akbank Team Sharing Sessions

42. Era of Abbreviations
ATPAkbank Takım Paylaşımları*
• Brown Bag Meet-ups
• Totally amateur sharing sessions
• Highly advertised within the
organization
* Akbank Team Sharing Sessions

43. Coaching Tools
Agile
Talks
Internal Agile Talks

44. Coaching Tools
Agile
Talks
Internal Agile Talks
• Initially Agile Studio team
talks
• Discuss on impediments,
cases and ideas
• Defining actions is a must

45. Coaching Tools
Shock
Therapy
Shock Therapy Technique

46. Coaching Tools
Shock
Therapy
Shock Therapy Technique
Jeff Sutherland, Scott Downey, Björn Granvik - Shock Therapy, A Bootstrap for Hyper-Productive Scrum
• Embrace Agile Mindset within the team,
• Understanding of Scrum Roles and Events,
• Uncover anti-patterns and trigger team awareness,
Via 1-to-1 and intensive coaching

47. Role Empowerment
SEMScrum Master Empowerment
Program

48. Role Empowerment
SEMScrum Master Empowerment
Program
• Improve the coaching and
facilitation skills and traits of our
Scrum Masters
• Create and empower the Scrum
Masters community
• 5 biweekly classes followed by a
self learning path

49. Role Empowerment
SEMScrum Master Empowerment
Program
Fundamentals Scrum Revisited Coaching Facilitation Problem & Conflict
Solution

50. Role Empowerment
SEMScrum Master Empowerment
Program

51. Role Empowerment
POEMProduct Owner Empowerment
Program

52. Role Empowerment
POEMProduct Owner Empowerment
Program
• Improve the product management,
release projection skills and traits
of our Product Owners
• Create and empower the Product
Owners community
• 5 biweekly classes followed by a
self learning path

53. Role Empowerment
POEMProduct Owner Empowerment
Program

54. Role Empowerment
POEMProduct Owner Empowerment
Program

55. Coaching Tools
Release
Projection
Release Projection Workshop

56. Coaching Tools
Release
Projection
Release Projection Workshop
• Widen focus other than Sprints
• Reduce uncertainty
• Data Driven Decision

57. Continuous Planning Culture
Spotlight
Spotlight Monthly Portfolio
Planning

58. Continuous Planning Culture
Spotlight

59. Spotlight
Spotlight Monthly Portfolio
Planning
Continuous Planning Culture
• Replaced traditional Master Plan
• Facilitated every month, planning
upcoming 3 months
• Focus on Priorities, risks, team
dependencies and Work-in-Progress
• Alignment and collaboration

60. Low and Slow
• Organizational change initiatives start to
come true
• Coaching oriented approach
• Agile Studio empowered

61. Organizational
Changes
Low and Slow
• Agile Leaders Reloaded: ProSeed
• Flat organization
• Cross-functional team structure:
Each role in one team
• Break the command-control culture
No team manager role

62. Low and Slow
Establishment of Agile Delivery Center
Agile Studio
DevOps Team
IT ERP Team
Agile Delivery Center
Test
Automation Auto Build
Code
Revie
w
Organizational
Changes

63. Conclusion
• Hybrid structures impede your organizational agility. Be brave
to take the red pill as soon as possible
• Start a quality training program for all IT & business
• Establish high level sponsorship
• Gather and cultivate internal change agents
• Empower the teams’ self-organization
• Create quick wins and make them visible
• Empower your POs and SMs
• Inspect and adapt, improve continuously

64. Thanks To This Great Team
Burak
Mehmet
Alper
Barış
Cihan
Hande
Esra
Lemi
Özmen
Tolga
Enis