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Digital
government
Help governments,
large organisations
and political leaders
succeed in digital
transformation.
At scale.
The BBC, Apple, The Guardian,
Canada, Argentina, Peru, Uruguay,
Ontario, Finland, Malaysia, Australia,
UK Government
In 2011 the UK
Government
opened the door to
the internet
generation
@publicdigitalhq
We founded the UK
Government Digital Service
2008: 8th
2016: 1st
@publicdigitalhq
We saved the UK
Government
£4.1billion in 4 years
@publicdigitalhq
The approach pioneered in the
UK has been copied by the US,
Canada, Australia, NZ,
Singapore, Israel, Mexico,
Argentina, P...
Digital?
Applying the culture, processes,
business models & technologies
of the Internet-era to respond to
people’s raised...
It is not just “doing IT better”
It is about the need to
redesign public services to
work better and cost less,
using new ...
Digital is your catalyst
for fundamental public
service and civil service
reform
@publicdigitalhq
Better for less
@publicdigitalhq
This is the team that redesigned the UK welfare system (£150bn/year)
They cost 90% less than the earlier failed outsourcing
The UK’s biggest mistakes?
1. Lots of strategy, no delivery
2. Not starting ‘small, fast & radical’
3. Lack of discipline ...
The biggest risk?
Building the wrong thing
@publicdigitalhq
Starting small to
demonstrate the
value of a digital
approach worked
(“show, don’t tell”)
@publicdigitalhq
19
25 of the most
important
services in
government
@publicdigitalhq
gov.uk/design-principles
GDS
@publicdigitalhq
GDS
@publicdigitalhq
@publicdigitalhq
@publicdigitalhq
https://www.gov.uk/service-manual/agile-delivery/
GDS centralised:
- standards setting and enforcement
- technology spend ...
https://www.gov.uk/service-manual/agile-delivery/
Departments :
- retained service ownership
- write most content
- requir...
https://www.gov.uk/service-manual/agile-delivery/
GDS centralised
technology spend
control stops
expensive ‘Big IT’
disast...
www.gov.uk/service-manual/digital-by-default
GDS service standard
demands all services
are high quality and
keep improving
GDS publishes
performance data for all
800 services on
gov.uk/performance
@publicdigitalhq
gov.uk/performance
This lead the UK to challenge some of
the ways government operates…
@publicdigitalhq
GDSwww.gov.uk/service-manual/governance/governance-principles
New Governance to
support agile delivery
New comms strategy: open by default
“Make things open; it makes things
better”
www.gov.uk/government/publications/the-green-book-appraisal-and-evaluation-in-central-
governent/agile-systems-projects-a-...
GDSGDSBen Terrett@publicdigitalhq@publicdigitalhq
New tech governance model
Mission IT
Back Office
Common
Infrastructure
Services
Digital Public
Services
GDSBen Terrett@pub...
Mission IT
(Technology
Leaders)
Back Office
(Next Gen.
Shared services)
Common
Infrastructure
Services
(Technology
Leaders...
In 2015 we had a 4 year business
case approved for ‘Government As A
Platform’
The aim: save £1.5bn by reducing
technology ...
Radical chance in
its approach to
suppliers and its
default delivery
model
www.gov.uk/digital-marketplace
www.gov.uk/digital-marketplace
Transforming the
supplier base from
this…
www.gov.uk/digital-marketplace
To this…
These are the ways modern digital
organisations operate
Most were new to government
The change has not been easy
But it’s ...
Thank You
www.public.digital
Tom Loosemore - Jungtinės Karalystės patirtis: kodėl visos valstybės IS kuriamos tik Agile metodais?
Tom Loosemore - Jungtinės Karalystės patirtis: kodėl visos valstybės IS kuriamos tik Agile metodais?
Tom Loosemore - Jungtinės Karalystės patirtis: kodėl visos valstybės IS kuriamos tik Agile metodais?
Tom Loosemore - Jungtinės Karalystės patirtis: kodėl visos valstybės IS kuriamos tik Agile metodais?
Tom Loosemore - Jungtinės Karalystės patirtis: kodėl visos valstybės IS kuriamos tik Agile metodais?
Tom Loosemore - Jungtinės Karalystės patirtis: kodėl visos valstybės IS kuriamos tik Agile metodais?
Tom Loosemore - Jungtinės Karalystės patirtis: kodėl visos valstybės IS kuriamos tik Agile metodais?
Tom Loosemore - Jungtinės Karalystės patirtis: kodėl visos valstybės IS kuriamos tik Agile metodais?
Tom Loosemore - Jungtinės Karalystės patirtis: kodėl visos valstybės IS kuriamos tik Agile metodais?
Tom Loosemore - Jungtinės Karalystės patirtis: kodėl visos valstybės IS kuriamos tik Agile metodais?
Tom Loosemore - Jungtinės Karalystės patirtis: kodėl visos valstybės IS kuriamos tik Agile metodais?
Tom Loosemore - Jungtinės Karalystės patirtis: kodėl visos valstybės IS kuriamos tik Agile metodais?
Tom Loosemore - Jungtinės Karalystės patirtis: kodėl visos valstybės IS kuriamos tik Agile metodais?
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Tom Loosemore - Jungtinės Karalystės patirtis: kodėl visos valstybės IS kuriamos tik Agile metodais?

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Tom Loosemore
„Public Digital Ltd“ direktorius, vienas iš Valsybės skaitmeninių paslaugų (angl. Government Digital Services – GDS) kūrėjų ir jų direktorius.
Daugiau skaitykite: https://www.gov.uk/service-manual/service-standard/use-agile-methods

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Tom Loosemore - Jungtinės Karalystės patirtis: kodėl visos valstybės IS kuriamos tik Agile metodais?

  1. 1. Digital government
  2. 2. Help governments, large organisations and political leaders succeed in digital transformation. At scale.
  3. 3. The BBC, Apple, The Guardian, Canada, Argentina, Peru, Uruguay, Ontario, Finland, Malaysia, Australia, UK Government
  4. 4. In 2011 the UK Government opened the door to the internet generation @publicdigitalhq
  5. 5. We founded the UK Government Digital Service
  6. 6. 2008: 8th 2016: 1st @publicdigitalhq
  7. 7. We saved the UK Government £4.1billion in 4 years @publicdigitalhq
  8. 8. The approach pioneered in the UK has been copied by the US, Canada, Australia, NZ, Singapore, Israel, Mexico, Argentina, Peru, Ontario… @publicdigitalhq
  9. 9. Digital? Applying the culture, processes, business models & technologies of the Internet-era to respond to people’s raised expectations @publicdigitalhq
  10. 10. It is not just “doing IT better” It is about the need to redesign public services to work better and cost less, using new ways of working @publicdigitalhq
  11. 11. Digital is your catalyst for fundamental public service and civil service reform @publicdigitalhq
  12. 12. Better for less @publicdigitalhq
  13. 13. This is the team that redesigned the UK welfare system (£150bn/year) They cost 90% less than the earlier failed outsourcing
  14. 14. The UK’s biggest mistakes? 1. Lots of strategy, no delivery 2. Not starting ‘small, fast & radical’ 3. Lack of discipline & rigour 4. Not hiring the best digital talent @publicdigitalhq
  15. 15. The biggest risk? Building the wrong thing @publicdigitalhq
  16. 16. Starting small to demonstrate the value of a digital approach worked (“show, don’t tell”) @publicdigitalhq
  17. 17. 19
  18. 18. 25 of the most important services in government @publicdigitalhq
  19. 19. gov.uk/design-principles
  20. 20. GDS @publicdigitalhq
  21. 21. GDS @publicdigitalhq
  22. 22. @publicdigitalhq
  23. 23. @publicdigitalhq
  24. 24. https://www.gov.uk/service-manual/agile-delivery/ GDS centralised: - standards setting and enforcement - technology spend control - digital skills development - common platforms (GOV.UK publishing, payment, identity assurance) - legacy hosting - performance data
  25. 25. https://www.gov.uk/service-manual/agile-delivery/ Departments : - retained service ownership - write most content - required to develop their own digital capability, with support form GDS
  26. 26. https://www.gov.uk/service-manual/agile-delivery/ GDS centralised technology spend control stops expensive ‘Big IT’ disasters
  27. 27. www.gov.uk/service-manual/digital-by-default GDS service standard demands all services are high quality and keep improving
  28. 28. GDS publishes performance data for all 800 services on gov.uk/performance @publicdigitalhq
  29. 29. gov.uk/performance
  30. 30. This lead the UK to challenge some of the ways government operates… @publicdigitalhq
  31. 31. GDSwww.gov.uk/service-manual/governance/governance-principles New Governance to support agile delivery
  32. 32. New comms strategy: open by default “Make things open; it makes things better”
  33. 33. www.gov.uk/government/publications/the-green-book-appraisal-and-evaluation-in-central- governent/agile-systems-projects-a-clarification-of-business-case-guidance Changing the way funding approvals works
  34. 34. GDSGDSBen Terrett@publicdigitalhq@publicdigitalhq
  35. 35. New tech governance model Mission IT Back Office Common Infrastructure Services Digital Public Services GDSBen Terrett@publicdigitalhq@publicdigitalhq
  36. 36. Mission IT (Technology Leaders) Back Office (Next Gen. Shared services) Common Infrastructure Services (Technology Leaders) Digital Public Services (Digital Leaders) @publicdigitalhq New tech governance model
  37. 37. In 2015 we had a 4 year business case approved for ‘Government As A Platform’ The aim: save £1.5bn by reducing technology duplication, while enabling new services to be developed faster/more cheaply
  38. 38. Radical chance in its approach to suppliers and its default delivery model www.gov.uk/digital-marketplace
  39. 39. www.gov.uk/digital-marketplace Transforming the supplier base from this…
  40. 40. www.gov.uk/digital-marketplace To this…
  41. 41. These are the ways modern digital organisations operate Most were new to government The change has not been easy But it’s been worth it…
  42. 42. Thank You www.public.digital

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