During this informative webinar, Talent Board and the Candidate Experience (CandE) Awards President, Kevin Grossman, will share insights from their candidate experience benchmark research and teach you how the candidate experience is your competitive advantage.
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Troubleshooting Recruiting: How the Candidate Experience Is Your Competitive Advantage
1. Human Resources Today
Troubleshooting Recruiting
How the Candidate Experience Is Your
Competitive Advantage
Human Res
ourcesToday
Troubles
hootingRecruiting
HowtheCandidateExperienceIsYour
CompetitiveAdvantage
December 15, 2021
9:30 am PST
12:30 pm EST
5:30 pm GMT
Troubleshooting Recruiting
HOW THE
CANDIDATE
EXPERIENCEISYOUR
COMPETITIVE
ADVANTAGE
&
Rayvonne Carter
W ebinar Coordinator,
Human Resources Today
Kevin W . Grossman, TAS, HCS
Talent Board and the
Candidate Experience
(CandE) Aw ards President
With
2. Human Resources Today
Troubleshooting Recruiting
How the Candidate Experience Is Your
Competitive Advantage
Lever’s cloud-based Talent Relationship
Management platform transforms sourcing,
recruiting, and hiring for companies of all
sizes and needs. LeverTRM is the only
solution with ATS and CRM functionality in
one platform, allowing recruiters and hiring
managers to focus on building relationships
so candidates can find the best fit. (ATS is a
recruiting software that facilitates and
optimizes the hiring process. CRM system is
designed to strengthen relationships
between potential candidates and recruiters
so that recruiters can use these candidates
for future job openings…part of the
recruitment marketing strategy…this way
recruiters have a vetted pool of candidates
to choose from)
7. About Talent Board
10+: The number of years Talent Board has been
researching the candidate experience.
1,200+: The number of companies that have
participated in our research to date.
1,250,000+: The number of candidates we’ve
surveyed over the years to gather our CandE data.
8. Candidate Experience
Every interaction in recruiting that ultimately impacts the job
candidates’ perception of fairness and determines whether or
not they will apply again, refer others, have brand affinity,
and/or make purchases (if consumer-based company).
19. 19
In 2020, COVID-19 hit + social and racial inequity
and injustice, economic devastation – and now
frenetic ramping in 2021 with Delta variant:
• Employers put in forced transparency
• Increased empathetic communication
• Candidates more forgiving
• Resentment climbing again
• Employees are quitting
• Tight labor market – more jobs than
candidates
• Sliding back to the 2019 candidate experience
status quo
20. Competitive Differentiators
Over the past 10+ years of the Talent Board CandE Benchmark Research program,
these are clear competitive differentiators:
Consistent and timely communications from pre-application to onboarding
Setting more timely expectations about the recruiting process
Asking for timely feedback and providing timely feedback more often
Being transparent and more accountable about your recruiting and hiring
Ensuring a higher level of perceived candidate fairness
28. Upwards of 40% of your hires come from referrals on average
Nearly 60% of all 2020 candidates never made it past the application stage
Nearly 90% of all 2021 candidates were not hired – rejected or never heard back
Nearly 1/3 of all 2021 candidates still told us they were extremely likely to refer others
47%
Higher NPS
CandE Winners
Willingness to Refer
30. 1. Align recruiter performance with candidate experience
2. Utilize AI technologies
3. Conduct structured interviews
4. Provide offers within 1 week of final interviews
5. Survey rejected candidates and new hires
6. Provide feedback to external and internal finalists
CandE Winner Strategies
6 Strategies From The Top 10
31. Competitive Differentiators
Over the past 10+ years of the Talent Board CandE Benchmark Research program,
these are clear competitive differentiators:
Consistent and timely communications from pre-application to onboarding
Setting more timely expectations about the recruiting process
Asking for timely feedback and providing timely feedback more often
Being transparent and more accountable about your recruiting and hiring
Ensuring a higher level of perceived candidate fairness
32.
33.
34. Thank You! Questions?
Kevin W. Grossman
President and Board Member
Talent Board
kevin.grossman@thetalentboard.org
@KevinWGrossman
www.linkedin.com/in/kevinwgrossman
35. Talent Board and the Candidate Experience
(CandE) Awards President
Webinar Coordinator,
Human Resources Today