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Troubleshooting
Recruiting:A
Location-Agnostic
Approach to
Attracting and
Retaining Talent
Michelle Carter
Webinar Coordinator,
Human Resources Today
J
acky Cohen
Chief People Officer, Topia
Hum an Resources Today
A Location-Agnostic Approach
to Attracting and Retaining Talent
October 19, 2021
With
2
Lever’s cloud-based Talent Relationship
Management platform transforms sourcing,
recruiting, and hiring for companies of all
sizes and needs. LeverTRM is the only
solution with ATSand CRM functionality in
one platform, allowing recruiters and hiring
managers to focus on building relationships
so candidates can find the best fit. (ATSis a
recruiting software that facilitates and
optimizes the hiring process. CRM system is
designed to strengthen relationships
between potential candidates and recruiters
so that recruiters can use these candidates
for future job openings…
part of the
recruitment marketing strategy…
this way
recruiters have a vetted pool of candidates
to choose from)
0 3
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Yo u m u st select "Use Telep h o n e" af t er jo in in g
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0 3
Hum an Resources Today
A Location-Agnostic Approach
to Attracting and Retaining Talent
4
Troubleshooting Recruiting:A Location-
Agnostic Approach to Attracting and
Retaining Talent
J
acky Cohen
Chief People Officer, Topia
0 4
Webinar
A Location Agnostic Approach to
Attracting and Retaining Talent
6
Presenting Today
Jacky Cohen
Chief People Officer
jacky@topia.com
7
What We’ll Cover
● A look back at how we arrived at our current situation
● Is the future really location-agnostic?
● Pros/Cons of this approach
● Key considerations when making the shift
● How to get started
Topia Confidential
8
How we
got here
9
Now what?
10.9M jobs
open at the
end of July
20% YoY
increase in
resignations
for mid-career
employees
(ages 30 - 45)
Huge gap of
skilled workers.
How do we
compete?
of companies expect
an increase in remote
working requests or
arrangements2
of employees say “I
should be able to
work from wherever
I want as long as I
get my work done”1
agree teams should be
built on experience and
skill sets, not location1
91% 94% 86%
83%
of HR says
remote work
supports a more
diverse team1
1 Topia Adapt Survey
2 AIRINC The Future of Remote Work and COVID-19’s Impact on Mobility
The future is location-agnostic
Topia Confidential
11
Don’t care where the
candidate is…
will hire and relocate them
Don’t care where the
candidate is…
will hire and let them work
where they are
Don’t care where the
candidate is…
within certain parameters (ie.
state or country)
Mobility Remote/Hybrid Remote/Hybrid
(within parameters)
What we mean by location-agnostic
Applies to new hires and existing team
Topia Confidential
12
Going agnostic: the benefits
Employee
preference
● 91% of EEs say ““I
should be able to
work from wherever I
want as long as I get
my work done”
● 39% of EEs say
flexibility to work in
any location makes a
great EE experience
(+5 pts since 2020)
Diversified
candidate
pipeline
● Unlocks new talent
pools in broader
markets
● 55% of EEs say the
ability and flexibility to
work remotely attract
them to a company
Business
impact
● Increased agility
● Opportunity to
manage impact vs
hrs worked
● New skills are
unlocked through a
global talent pipeline
Cost
● Office space and
overhead
● Compensation
philosophy
Topia Confidential
13
Going agnostic: the potential pitfalls
Burnout
● Lack of boundaries
● Mental health and
wellbeing
Missed
connections
● Social isolation
● Relationship building
● Team camaraderie
Management
challenges
● Remote leadership
● Managing to output
● Bearing the load
Compliance
concerns
● Employment
arrangements
● Monitoring
● Tax implications
Topia Confidential
Going Location
Agnostic
Policies, Systems,
and Processes
Employment
Arrangements
Talent
Acquisition
(Brand)
Managing
Compliance Risk
New
Technologies
14
Making the shift
Topia Confidential
15
Policies, Systems & Processes
What’s your business approach to talent mobility?
Does this apply to all roles?
How will you monitor it?
Other implications - e.g.
compensation, offices
Topia Confidential
Employment Arrangements
16
● Full time, part time, temporary
● Professional Employer
Organizations (PEO)
● Assignments
● Contractors
● Partners
Topia Confidential
Technology
17
HR Tech Stack
Other Critical Tools
● HCM
● Talent Mobility
● ATS
● Engagement
● Onboarding
● Chat/Messaging
● Video conferencing
● Collaboration tools
Topia Confidential
18
Employment
Tax
Legal
Regulatory
Managing Compliance
Topia Confidential
19
Talent Acquisition
Topia Confidential
20
• Cultural awareness
• Inclusivity
• Employee involvement
• Questions
• Concerns
• Suggestions
• Cultural norms
• Values
• Keys to success
• Managing remotely
• Measuring productivity
• Setting an example
Expectation
Setting
Leadership
& Training
Feedback
DE&I
Communication
Keeping Engagement & Culture in Focus
Topia Confidential
Building Engagement in Practice
21
Town Halls
● Led by executive team
every 6-8 weeks
● Business, product, sales
updates
● Opportunity for questions
FriYAYs
● Casual weekly touch point
● Business + people updates
● Opportunity for questions
● Fun game or challenge
Culture Catalysts
● Selected by leadership
● Provide feedback
● Help drive change or
communication into the
organization
Topia Confidential
22
What now? How do you start?
Determine your
approach / philosophy
Determine your
current footprint
Develop supporting
infrastructure
● What can and can’t you do as an
organization?
● Start with why. What are you
trying to solve for?
● Gain leadership buy-in.
● Where did people go during
COVID?
● Have they moved? Are they
where you think they are
● Are you compliant?
● Culture/values
● Policies
● Training
● People
● Technology
Topia Confidential
Q & A
Jacky Cohen
Chief People Officer
jacky@topia.com
Topia Confidential
Q & A
Jacky Cohen
Chief People Officer
jacky@topia.com
/in/michelle-carter1212
@HRPosts
humanresourcestoday.com
Chief People Officer, Topia
Q&A
J
acky Cohen Michelle Carter
Webinar Coordinator, Human Resources Today
/in/jacky-cohen-b21b045
topia.com
@J
ackyCohen5
View the Next episode in the Troubleshooting Recruiting Series here:
https://w w w .humanresourcestoday.com/w ebinar-series/13695/troubleshooting-recruiting
jacky@topia.com

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Troubleshooting Recruiting: A Location Agnostic Approach to Attracting and Retaining Talent

  • 1. 1 & 11:00 am PDT 2:00 pm EDT 7:00 pm GMT Troubleshooting Recruiting:A Location-Agnostic Approach to Attracting and Retaining Talent Michelle Carter Webinar Coordinator, Human Resources Today J acky Cohen Chief People Officer, Topia Hum an Resources Today A Location-Agnostic Approach to Attracting and Retaining Talent October 19, 2021 With
  • 2. 2 Lever’s cloud-based Talent Relationship Management platform transforms sourcing, recruiting, and hiring for companies of all sizes and needs. LeverTRM is the only solution with ATSand CRM functionality in one platform, allowing recruiters and hiring managers to focus on building relationships so candidates can find the best fit. (ATSis a recruiting software that facilitates and optimizes the hiring process. CRM system is designed to strengthen relationships between potential candidates and recruiters so that recruiters can use these candidates for future job openings… part of the recruitment marketing strategy… this way recruiters have a vetted pool of candidates to choose from) 0 3
  • 3. 3 TO USE YOUR TELEPHON E: Yo u m u st select "Use Telep h o n e" af t er jo in in g an d call in u sin g t h e n u m b er s b elow . Un it ed St at es: +1 (631) 992-3221 Access Cod e: 237-102-513 Au d io PIN: Sh o w n af t er join in g t h e w eb in ar TO USE YOUR COM PUTER'S AUDIO: When t he webinar begins, you will be connect ed t o audio using your com put er 's m icr ophone and speaker s (VoIP). A headset is r ecom m ended. Click on the Questions panel to interact with the presenters --OR-- 0 3 Hum an Resources Today A Location-Agnostic Approach to Attracting and Retaining Talent
  • 4. 4 Troubleshooting Recruiting:A Location- Agnostic Approach to Attracting and Retaining Talent J acky Cohen Chief People Officer, Topia 0 4
  • 5. Webinar A Location Agnostic Approach to Attracting and Retaining Talent
  • 6. 6 Presenting Today Jacky Cohen Chief People Officer jacky@topia.com
  • 7. 7 What We’ll Cover ● A look back at how we arrived at our current situation ● Is the future really location-agnostic? ● Pros/Cons of this approach ● Key considerations when making the shift ● How to get started
  • 9. 9 Now what? 10.9M jobs open at the end of July 20% YoY increase in resignations for mid-career employees (ages 30 - 45) Huge gap of skilled workers. How do we compete?
  • 10. of companies expect an increase in remote working requests or arrangements2 of employees say “I should be able to work from wherever I want as long as I get my work done”1 agree teams should be built on experience and skill sets, not location1 91% 94% 86% 83% of HR says remote work supports a more diverse team1 1 Topia Adapt Survey 2 AIRINC The Future of Remote Work and COVID-19’s Impact on Mobility The future is location-agnostic
  • 11. Topia Confidential 11 Don’t care where the candidate is… will hire and relocate them Don’t care where the candidate is… will hire and let them work where they are Don’t care where the candidate is… within certain parameters (ie. state or country) Mobility Remote/Hybrid Remote/Hybrid (within parameters) What we mean by location-agnostic Applies to new hires and existing team
  • 12. Topia Confidential 12 Going agnostic: the benefits Employee preference ● 91% of EEs say ““I should be able to work from wherever I want as long as I get my work done” ● 39% of EEs say flexibility to work in any location makes a great EE experience (+5 pts since 2020) Diversified candidate pipeline ● Unlocks new talent pools in broader markets ● 55% of EEs say the ability and flexibility to work remotely attract them to a company Business impact ● Increased agility ● Opportunity to manage impact vs hrs worked ● New skills are unlocked through a global talent pipeline Cost ● Office space and overhead ● Compensation philosophy
  • 13. Topia Confidential 13 Going agnostic: the potential pitfalls Burnout ● Lack of boundaries ● Mental health and wellbeing Missed connections ● Social isolation ● Relationship building ● Team camaraderie Management challenges ● Remote leadership ● Managing to output ● Bearing the load Compliance concerns ● Employment arrangements ● Monitoring ● Tax implications
  • 14. Topia Confidential Going Location Agnostic Policies, Systems, and Processes Employment Arrangements Talent Acquisition (Brand) Managing Compliance Risk New Technologies 14 Making the shift
  • 15. Topia Confidential 15 Policies, Systems & Processes What’s your business approach to talent mobility? Does this apply to all roles? How will you monitor it? Other implications - e.g. compensation, offices
  • 16. Topia Confidential Employment Arrangements 16 ● Full time, part time, temporary ● Professional Employer Organizations (PEO) ● Assignments ● Contractors ● Partners
  • 17. Topia Confidential Technology 17 HR Tech Stack Other Critical Tools ● HCM ● Talent Mobility ● ATS ● Engagement ● Onboarding ● Chat/Messaging ● Video conferencing ● Collaboration tools
  • 20. Topia Confidential 20 • Cultural awareness • Inclusivity • Employee involvement • Questions • Concerns • Suggestions • Cultural norms • Values • Keys to success • Managing remotely • Measuring productivity • Setting an example Expectation Setting Leadership & Training Feedback DE&I Communication Keeping Engagement & Culture in Focus
  • 21. Topia Confidential Building Engagement in Practice 21 Town Halls ● Led by executive team every 6-8 weeks ● Business, product, sales updates ● Opportunity for questions FriYAYs ● Casual weekly touch point ● Business + people updates ● Opportunity for questions ● Fun game or challenge Culture Catalysts ● Selected by leadership ● Provide feedback ● Help drive change or communication into the organization
  • 22. Topia Confidential 22 What now? How do you start? Determine your approach / philosophy Determine your current footprint Develop supporting infrastructure ● What can and can’t you do as an organization? ● Start with why. What are you trying to solve for? ● Gain leadership buy-in. ● Where did people go during COVID? ● Have they moved? Are they where you think they are ● Are you compliant? ● Culture/values ● Policies ● Training ● People ● Technology
  • 23. Topia Confidential Q & A Jacky Cohen Chief People Officer jacky@topia.com
  • 24. Topia Confidential Q & A Jacky Cohen Chief People Officer jacky@topia.com /in/michelle-carter1212 @HRPosts humanresourcestoday.com Chief People Officer, Topia Q&A J acky Cohen Michelle Carter Webinar Coordinator, Human Resources Today /in/jacky-cohen-b21b045 topia.com @J ackyCohen5 View the Next episode in the Troubleshooting Recruiting Series here: https://w w w .humanresourcestoday.com/w ebinar-series/13695/troubleshooting-recruiting jacky@topia.com