iFeedback offer research solutions for your business. The online space has created opportunities for business to reduce their research budget, get closer to their customers and staff. Partner with us to optimize your capability and take advantage of that solution. Contact us to find out about our range of service from customer satisfaction surveys, employee surveys to academic offerings.

1. Keep Track of Change, Trends and Opinions

2. Contents
Introduction
Research Project Management
Online solutions
No Spam Commitment
Business Consulting Services
Examples
About Adriaan Buys
Contact details
Keep Track of Change, Trends and Opinions

3. Introduction
 iFeedback has a solution for all your survey, research and growth focussed business
consulting needs.
 At iFeedback we offer a range of online surveys to assess the views and opinions of
your customers, employees and target audience.
 Our systems capability and our experience enable us to deliver hassle-free online
surveys, backed up with reliable data, statistical reporting, valuable analysis and
specialist consulting.
 If you need to understand the needs of your customers, staff or prospective clients
and you want to evaluate your products and services, we can cater for all of your
requirements reliably, efficiently and cost-effectively.

4. Research Project management
 Larger research projects require various
resources to be co-ordinated and managed
to ensure that project deadlines are met.
 iFeedback enables online project
management, keeping clients, suppliers and
contractors constantly up to date.
 We co-ordinate various aspects of your
research project including the following:
– Questionnaire design
– Online Design and Hosting
– Database Services
– Response Management
– Data Analysis
 Your questionnaire is one of the most
important parts of your research. If your
research planning and your question design
are lacking, so will your results.
 The length of the questionnaire is also a key
consideration.
 We design questionnaires to maximize your
response rate and minimize drop-out rates.
We also ensure that the questionnaire is
optimized for the online environment.
 Our questionnaire design services will ensure
that you get the optimal results from your
research.

5. Research Project management
 Larger research projects require various
resources to be co-ordinated and managed
to ensure that project deadlines are met.
 iFeedback enables online project
management, keeping clients, suppliers and
contractors constantly up to date.
 We can co-ordinate various aspects of your
research project including the following:
– Questionnaire design
– Online Design and Hosting
– Database Services
– Response Management
– Data Analysis
Capturing
 We can capture and develop your online survey
for you, eliminating the need for you to
manipulate complex software.
Conditional branching
 This service ensures that only relevant questions
are asked.
Question type
 Our software supports 9 different types of
questions and we provide guidance and insight
into which sets would best suit your unique
needs.
Data Format
 Our standard package includes a dashboard,
which provides real time feedback of your
results.

6. Research Project management
 Larger research projects require various
resources to be co-ordinated and managed
to ensure that project deadlines are met.
 iFeedback enables online project
management, keeping clients, suppliers and
contractors constantly up to date.
 We can co-ordinate various aspects of your
research project including the following:
– Questionnaire design
– Online Design and Hosting
– Database Services
– Response Management
– Data Analysis
 A successful survey needs to target and reach the
best audience. To ensure this, we offer an email
database service whereby we run an email
campaign prompting targeted recipients to
participate in the survey. There are two
convenient and cost-effective options:
1. Cost per email - optimal for a targeted
sample
2. Response Rate Guarantee - a fixed cost is
levied and you only pay according to the
number of responses
 Records can be selected from the Database by
the following criteria or combination thereof:
Type of Industry; Type and/or Level of
management ; Size of company ; Region;
Gender; Ethnic group; JSE listed or subsidiary
company; Foreign or locally owned companies.

7. Research Project management
 Larger research projects require various
resources to be co-ordinated and managed
to ensure that project deadlines are met.
 iFeedback enables online project
management, keeping clients, suppliers and
contractors constantly up to date.
 We can co-ordinate various aspects of your
research project including the following:
– Questionnaire design
– Online Design and Hosting
– Database Services
– Response Management
– Data Analysis
 Managing the responses for your survey is a very
important aspect of your data collection phase.
Managing your response rate is one of our core
functions.
 Utilizing our database takes the stress and hassle
out of finding suitable respondents and managing
the feedback process.
 Our services provide you with quality data and
enable you to focus on data analysis rather than
data collection.
 Managing your sample size is important to
determine how representative your sample is of
your population. We can assist in sample size
suggestions by weighing up the research cost and
response rate requirements.

8. Research Project management
 Larger research projects require various
resources to be co-ordinated and managed
to ensure that project deadlines are met.
 iFeedback enables online project
management, keeping clients, suppliers and
contractors constantly up to date.
 We can co-ordinate various aspects of your
research project including the following:
– Questionnaire design
– Online Design and Hosting
– Database Services
– Response Management
– Data Analysis
Tables
 Our standard research package includes survey
results in an excel worksheet or .csv document. We
can also supply data tables to outline the results in
detail.
Charts
 Our online dashboard includes basic charts but
more specialized charts and complex statistics
models can also be prepared.
Documents
 iFeedback aims to provide clients with the type of
documents they require: PowerPoint , a Word
document or an Excel spreadsheet.
 iFeedback has extensive experience, skill and
proficiency in data analysis and you are assured of
quality insight.

9. Online solutions
iFeedback can address all of your online survey requirements. Our survey tools are
user-friendly, comprehensive and efficient and can assist with a variety of
requirements, including the following:
 Customer service surveys
 Client-needs assessment
 Product and Services review
 Employee feedback
 Employee performance & productivity assessments
 HR surveys
 Project management information and surveys
 Academic / thesis data and surveys
 Ad hoc research survey and data collection

10. Online solutions
At iFeedback we tailor our
services to suit your unique
requirements. We aim to
reduce costs and also offer add-
on products to improve your
surveys as and when required.
We also offer data analysis and
consulting services to maximise
the benefits of the feedback
received.

11. No Spam Commitment
 iFeedback takes spam seriously and offers clients guidance and advice to ensure that
our clients give their email address lists careful consideration and thorough review.
 We also advise our clients of the latest developments in online spam, online security
and legal requirements.
 From a business perspective, it is beneficial to send email only to people who are
interested in what you have to offer.
 Ideally, a self-developed business list should comprise only potential clients and
individuals who are interested in receiving an email from you.
 iFeedback can assist clients to develop solid strategies that retain existing customers,
attract new ones and provide online recipients with a positive and hassle-free
experience. This builds customer relations and protects our clients’ business
reputations.

12. Business Consulting Services
 It’s one thing spending time and money conducting research but it’s another task
knowing what follow-up action is best.
 At iFeedback, we have the consulting expertise and experience to ensure that
our clients use information wisely and effectively. After all, it’s what you do with
research information that really counts.
 iFeedback consulting services can guide you towards implementing optimal
changes required, as indicated by your business analysis.
 iFeedback is part of a major consulting network able to meet your specific
consulting requirements, mainstream or specialist.
 No matter how big or small your business is, iFeedback can provide valuable and
insightful consulting services to help you steer your business in the right
direction.

13. Examples

14. Examples

15. About Adriaan Buys
Adriaan Buys is the Managing Director of iFeedback Consulting. Adriaan
launched iFeedback in response to a gap he identified in market
research. He is passionate about bringing market research to businesses
who previously did not see it as affordable.
Adriaan has a wealth of experience in customer development and
marketing. Previous employers include Colgate Palmolive, Unilever and
Dairy Belle. Positions held at these companies include: Business
Development Manager; Customer Development Manager; Customer
Development Team Director and Professional Business Manager.
His love for developing online solutions was fostered at a young age by
his involvement in the family information technology business.
He holds a Bachelor of Commerce, a Post Graduate Diploma in
Marketing and a Masters Degree in Business Leadership and is currently
studying towards a Doctorate in Philosophy (Ph.D.)

16. Contact details
iFeedback Consulting
977 Frances Baard
Arcadia
Pretoria, 0083
VOIP: +27 87 9804226
Mobile: +27 82 520 8335