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Understanding your customer’s
"Digital Self".
Neil Morgan | Senior Director, Digital Marketing



                          2
DIGITAL MEDIA   DIGITAL MARKETING




                                3
4
5
6
7
8
9
10
Data   Content   Optimisation




         11
central
                                                                                 v=λf                                    automotive


                           art+architecture                                                    manufacturing
                                                                                                                                          <$12k

                                                          $12k-$25k
                                                                       09                  36-55
                             03                                       #2950392
                                                                                                                    Fb = Vρg = mg
                                                                                                                                                   05
              12-18                                                      #FFCC00
                                         #eeccff
                                                                                           F = k ( q1 q2 / r2 )
   V = V0(1 + βΔ T )
                                         urban                          northwest02                female           southeast              #00e0c9

$50k-$100k                                                  08            001 002 003
                                                                          004 005 006
                                                                                                government                                        rural
              education                            male
                                                                          007financial 009
                                                                                008 services
                                                                                                            18-36               #f1f1f1


                        southwest                               01                      #239857                                                    10
        55+
                                                                                             $25k-$50k
                                                                                                                       04       northeast
                                                                      suburban
                                                                                           banking
              ( sin θ1 )/(sin θ2 ) = v1 /v2 = n2 /n1 = λ1 /λ2                                  1/ Ceq = 1/ C1 + 1/ C2 + 1/ C3
central
                                                                               v=λf                                      automotive


                           art+architecture                                                   manufacturing
                                                                                                                                           <$12k

                                                          $12k-$25k
                                                                       09                 36-55
                             03
                              524,867 UNIQUE SITES
                                                            +798%#2950392
                                                                  READERSHIP                                       Fb = Vρg 44.098% USERS
                                                                                                                             = mg
                                                                                                                            TABLET                  05
              12-18                                                    #FFCC00
                                         #eeccff
                                                                                          F = k ( q1 q2 / r2 )
   V = V0(1 + βΔ T )
                                         urban                                 02
                                                                       northwest
                                                                                                  female           southeast                #00e0c9

$50k-$100k                                                  08           001 002 003
                                                                         004 005 006
                                                                                               government                                          rural
              education                            male
                                                                         007financial 009
                                                                               008 services
                                                                                                           18-36                 #f1f1f1



                              89.78%
                        southwest      CLICKTHROUGH             01          PRICE RANGE#239857       RICH CONTENT
                                                                            BASED ON PHONE $25k-$50k AND EXPERIENCE
                                                                                           DATA
                                                                                                                                      398% ROI          10
        55+                                                                                                            04        northeast
                                                                      suburban
                                                                                          banking
              ( sin θ1 )/(sin θ2 ) = v1 /v2 = n2 /n1 = λ1 /λ2                                 1/ Ceq = 1/ C1 + 1/ C2 + 1/ C3

                                                                                                                                                   14
Adobe & RSA Group           Adobe & Laithwaite’s                 Adobe & Barclays




   4% increase in sales.      Increased conversions from new   59% increase in ISA
                                customer's by 29%
                                                                 application conversions
                               And overall revenue by 11%




                                                                                       16
Adobe® Digital Marketing Suite


                                 17
Understanding your customer's "Digital Self"

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Understanding your customer's "Digital Self"

  • 1.
  • 2. Understanding your customer’s "Digital Self". Neil Morgan | Senior Director, Digital Marketing 2
  • 3. DIGITAL MEDIA DIGITAL MARKETING 3
  • 4. 4
  • 5. 5
  • 6. 6
  • 7. 7
  • 8. 8
  • 9. 9
  • 10. 10
  • 11. Data Content Optimisation 11
  • 12. central v=λf automotive art+architecture manufacturing <$12k $12k-$25k 09 36-55 03 #2950392 Fb = Vρg = mg 05 12-18 #FFCC00 #eeccff F = k ( q1 q2 / r2 ) V = V0(1 + βΔ T ) urban northwest02 female southeast #00e0c9 $50k-$100k 08 001 002 003 004 005 006 government rural education male 007financial 009 008 services 18-36 #f1f1f1 southwest 01 #239857 10 55+ $25k-$50k 04 northeast suburban banking ( sin θ1 )/(sin θ2 ) = v1 /v2 = n2 /n1 = λ1 /λ2 1/ Ceq = 1/ C1 + 1/ C2 + 1/ C3
  • 13.
  • 14. central v=λf automotive art+architecture manufacturing <$12k $12k-$25k 09 36-55 03 524,867 UNIQUE SITES +798%#2950392 READERSHIP Fb = Vρg 44.098% USERS = mg TABLET 05 12-18 #FFCC00 #eeccff F = k ( q1 q2 / r2 ) V = V0(1 + βΔ T ) urban 02 northwest female southeast #00e0c9 $50k-$100k 08 001 002 003 004 005 006 government rural education male 007financial 009 008 services 18-36 #f1f1f1 89.78% southwest CLICKTHROUGH 01 PRICE RANGE#239857 RICH CONTENT BASED ON PHONE $25k-$50k AND EXPERIENCE DATA 398% ROI 10 55+ 04 northeast suburban banking ( sin θ1 )/(sin θ2 ) = v1 /v2 = n2 /n1 = λ1 /λ2 1/ Ceq = 1/ C1 + 1/ C2 + 1/ C3 14
  • 15.
  • 16. Adobe & RSA Group Adobe & Laithwaite’s Adobe & Barclays  4% increase in sales.  Increased conversions from new 59% increase in ISA customer's by 29% application conversions  And overall revenue by 11% 16