Small population in high population region
Small area
Well educated population - State rate: 26.6%
Young constituents
Large budget and employee base due to county functions
Four Key Project Areas:
Fiber and Spectrum
Fundamental Enabling Infrastructure
CNC, Citywide Fiber, Public Safety Spectrum
Infrastructure Modernization
Ensuring Anytime Anywhere Operations
Data Centers, Network Architecture, Security, QoS
Workforce Collaboration
Co-labor Working Toward Common Goal (Co-Sourcing & Crowd-Sourcing)
Public / Private Partnerships
Web 2.0
Enabling User Collaboration and Communication
YouTube, Facebook, Twitter, etc.
It’s Ok to try new things
Times have changed and we have a choice to either see this as an opportunity or a crisis
- Pay yourself first
- $150k of Non-labor cost savings = a job saved
Google Day tied to performance plans
Venture capital approach to prototypes and pilots
Smart people can build and maintain good software when given a chance
Makes sense of the Chaos
Customer Outreach and Feedback
Tracking New Business
Constituent value: Tracking Civil Assets, Storm water control, Graffiti removal, Environmental stewardship etc.
Act on ideas quickly with whatever is handy
See prototyping as on the job training
Standish Group Chaos Report 2004
IT projects:
18% failures
54% late/over-budget
28% on-time/on-budget
No category for early / under budget!?
but it feels that way at times
Better to share results rather than build the same thing over and over
- 58 counties in CA why build 58 GIS systems?
- Better to build 1 and make 57 incremental improvements
Risk of Web 2.0 / FOSS: Loss of Managerial control
Works for Gen X and Y but not so much for baby boomers
Perhaps the vision was to build a tunnel
You might end up with something that serves as at tunnel
but doesn’t look like other tunnels you’ve seen
‘Seed’ ideas amongst the team through sharing of web news
Shared technical documentation
Get the message out using non-traditional means
Most promising prototypes evolve to grass roots ‘enterprise’ pilots
Innovation does not mean chaos / do whatever you want
Track:
Prototype and Pilot candidates
Collaboration success stories
Content published outstrips capabilities of
current Web Content Management (WCM)
Inflexible
No new media
Scalability limits
Budget constraints
Low-cost options
4 Pillars of Innovation
- flexibility - no 1 size fits all
- new tools - low cost or free
- department owned content - DT infrastructure and customization
- new media
- integrated
Launching OpenGov Initiative
- 5 New channels to communicate with residents
YouTube, Flickr, Facebook, Twitter, Delicious
- Open to all City departments
Leverage free stuff
Embrace opportunity for transparency in government
Put the content where most of the people are already going
A city with “Fans”? Why Not?
Training
Relevant Content
Keeping up with Technology trends
