Top managers play a crucial role in setting the emotional climate of an organization. Managers with high emotional intelligence (EI) tend to inspire and retain employees better, leading to stronger organizational performance. Key qualities of top managers include understanding how one's actions are perceived by others, maintaining rapport and empathy, and building trustworthy relationships through fair, friendly, and patient interactions. The emotional makeup and behaviors exhibited at the top of the organization trickle down through the entire company, so it is important for senior leadership to foster an atmosphere of collaboration, openness, and trust.

2. WHO IS A TOP MANAGER ???

3. Qualities of Top Managers 1)

4. Qualities of Top Managers Contd…. 2)

5. Qualities of Top Managers Contd…. 3)

6. Qualities of Top Managers Contd…. 4)

9. Relationship management is an important factor in building trustworthiness. A high level EQ is well reflected in the manner in which people manage their relationships with others. Trustworthiness relates to the level of security and confidence that a person may feel towards another and the extent to which a person is viewed as fair, pleasant, friendly, honest, just and patient in dealing with others. Some Concepts to share for Top Managers

10. It is the Top Executives, who create organizational climate. If managers at the top, trust one another, are fair, open and receptive, then such an atmosphere will permeate through the entire organization. If top managers are cautious, defensive, skeptical, jealous, lack in empathy, compete instead of collaboration, try to push own agenda in any way, don’t accept others (deep down) due to self-righteousness or lack of adaptability skills, are cynical, have complaining and fault finding attitude, scarcity mentality (half glass empty paradigm instead of half glass full) arrogant, egoist, borrow strength from external factors (i.e. formal position or affiliations) to compensate the gap of moral strength, then entire organization will reflect lack of trust. Some Concepts to share for Top Managers (contd…)

11. Thank You