1. A Business Excellence Solutions Group

2. This Presentation
Company Profile
NGG Automotive Solutions
NGG Learning & Management Solutions Portfolio

3. Company Profile
1

4. Company Profile
About Us
NGG Xioma
is a
Business Excellence Solutions group
Knowledge Technology

5. Company Profile
Business Lines
Knowledge Technology
Management Organizational Business Information
& Learning Engineering Intelligence systems
Solutions Solutions Solutions Solutions

6. Company Profile
Areas of Expertise
NGG MLS NGG OES XBIS XIS
Customer Customer BI Development Project
Strategy Strategy Management
Data Recovery
Sales & Service Sales & Service Enterprise
Content
Change Performance Management
Management Improvement
ERP
Organizational Supply Chain
Development management
Leadership
Training
Development

7. Company Profile
Group Structure
NGG XIOMA
NGG CZ XIOMA CZ
Finance & HR
NGG RU
R&D
NGG Nordic
Marketing
NGG MLS NGG OES XIOMA IS XIOMA BIS XIOMA Automotive
Products & Performance PM Development Development
Development Improvement
Development SCM SAP/ECM Sales Sales
Center
Account Customer
Management & Management
Delivery

8. Company Profile
Around the World
Australia Israel / Israel Norway
Brazil Italy / Italy Poland
China India Romania
Croatia Ireland Russia / Russia
Czech R / Czech R Ivory Cost Slovak R
NGG Company/ Office Denmark Kenya Spain
Finland Korea Sweden
XIOMA Business partners Greece Mexico U.K
NGG Trainers/consultants Germany Netherland U.S
Hungary / Hungary Nigeria Vietnam

9. Company Profile
NGG Automotive Customers

10. NGG Automotive Solutions
2

11. NGG Automotive Solutions
NGG Automotive Solution Map
Full Coverage of the Comprehensive
Automotive Vertical Approach
Distribution Direct Channel Strategic
Management Management Customer Strategy
& Customer Intimacy Business
OEM Methodology
After-sales
Business
Part Intelligence IT
Automotive Management Systems
Distributors
Distributor & APM ©
Service
Spare Parts
Sales
Dealer Operational
Management Spare-parts
ADM © Logistics Processes
Dealers
APM-SCOR
© Operational IT
Retail
Systems
Management
Rapid Managerial Dashboard Training
Customers
RMD©

12. NGG Automotive Solutions
NGG - The A.D.M Framework
Distributor Retail Management Direct Channels
Management (Dealerships) (Customer Management)
DD. 1 Distributor Diagnosis RD. 1 Dealership Diagnosis DC. 1 D.C Diagnosis
Strategy: Strategy: Automotive 24/7 Customer Interaction
Center:
RS.1 Structure alignment & role
DS.1 Distributor structure, role & unit definition alignment
definitions alignment Strategy: CIC missions, interfaces, budget
plan and change management program
RS.2 Dealership architectural master
plan
DS.2 Distributor information & IT Processes:
alignment RS.3 Dealership KPI system • Service & Information
Implementation • Potential Realization
• Tech Based Services
Processes: Processes: • Platinum Services
• Network Management
DP.1 Internal units procedures & RP.1 Customer experience
standards management
Training: training & Implementation
RP.2 Operational Mgt. (workshop & programs
DP.2 Network power realization
warehouse)
Sales Field Force Program
DP.3 IT alignment RP.3 IT alignment
Field force management, operation & IT
alignment
Training : Training :
Field force Training
RT.1 Manager enhancement program
DT.1 Regional service / sales manager
program Fleet Management Program
RT.2 Sales Increasing Program (Basic/
Advanced) Structure, processes and IT
DT.2 Internal trainers coaching
program (T.T.T) RT.3 Service Improvement Program Key account management (Fleet sales &
(Basic / Advanced) service) training

13. NGG Automotive Solutions
A.P.M © Solution Map
Organizational Analysis
Network Profit Network Goal /
Network Dealership Dealer IT
Pro Active Opportunity Marketing Incentive
Infrastructure Training Call Center Map
Alignment
Programs Programs
Operational  Business Intelligence based Management
Profit
Map & Act
Opportunity
Methodologies
Profit
Generators
Map  Refined to reflect industry best practices
Opportunity  Complete with training and coaching
Part Pricing Management programs for long term adoption
Internal Organizational
Internal IT Internal Incentive
Structure Field staff Training Budgeting by APM
Infrastructure Alignment Program
Alignment

14. NGG Automotive Solutions
R.B.D © Solution Map

15. NGG Automotive Solutions
ADS © Modules

16. NGG Management &
Learning Solutions
3 A closer look at our Learning portfolio

17. NGG Management & Learning Solutions
Automotive
Program Focus APEX (Achieve Parts Excellence) - Parts Sales and
Marketing skills
Target Audience Parts Pro Leaders
Learning Methodology Instructor Led Training (ILT)
Case Study
Participant
Guide Implementation
Manual

18. NGG Management & Learning Solutions
Automotive
Program Focus APEX II (Achieve Parts Excellence) - Inventory Management
and Warehouse Operations Training
Target Audience Parts Pro Leaders
Learning Methodology ILT
Participant
Guide
Warehouse Game

19. NGG Management & Learning Solutions
Automotive
Program Focus Hyundai 6 Step Customer Care Sales Process
Target Audience Sales Department Managers, Sales Consultants
Learning Methodology WBT
Training Presentation

20. NGG Management & Learning Solutions
Automotive
Program Focus New Model Launching
Target Audience Sales Department Managers, Sales Consultants
Learning Methodology WBT
Training Presentation

21. NGG Management & Learning Solutions
Automotive
Program Focus New Model Launching
Target Audience Sales Department Managers, Sales Consultants
Learning Methodology ILT
Participant Guide
Training Presentation

22. NGG Management & Learning Solutions
High Tech
Program Focus Review of ‘trust & collaboration’ best practice models
and adaptation to Core Competencies
Target Audience Intel’s Global HR Management
Learning Methodology TTT
Training Presentation

23. NGG Management & Learning Solutions
High Tech
Program Focus Directors Level Perception based on the companies
core competencies
Target Audience Directors
Learning Methodology ILT
Participant Guide
Exercise Map

24. NGG Management & Learning Solutions
High Tech
Program Focus Competency Based Leadership Development Program
Target Audience Managers of Managers
Learning Methodology ILT
Training Presentation Participant Guide

25. NGG Management & Learning Solutions
Communications
Program Focus Customer relationship management skills, up sale and
cross sale skills, through brand values
Target Audience Service Representatives
Learning Methodology ILT
Training Brochure for ASTD