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Reshaping strategy for Attracting Talents and HR Management 
Nicola Connolly, Adecco Vietnam
Times Have Changed!
Work Has Changed… 
From Full Time Employment…
To Outsourced and Flexible Workforce Solutions 
Work Has Changed…
Work Has Changed… 
From A Job For Life… 
Work Has Changed… 
From A Job For Life…
Work Has Changed… 
To A Job For Now 
Work Has Changed… 
To A Job For Now
From People Moving To Where The Work Is… 
Work Has Changed…
To The Work Moving To Where 
The Talent Is 
Work Has Changed…
From Big and Readily Available Talent Pools… 
Work Has Changed…
To Skills Shortages and a 
Potential Talent Shortage 
Work Has Changed…
Asia
Market Economy 
•Global economy crisis restructures growth 
•Inflation 
•Cost of employment vs productivity 
•Transactional HR to HR Board of Director – A SEAT AT THE TABLE 
Talent Crunch 
•Job seekers today are interested in far more than just „a job‟ 
•Leadership is important – people want to work for motivational and inspirational leaders 
•Generation X‟ers are considering different and often entrepreneurial work options 
•Generation X‟ers & Y‟ers have more of a loyalty to themselves and their work options – than was demonstrated by the Baby Boomers 
The challenges facing HR
Are You Ready?
Market Economy – HR Strategic planning 
In all economic climates, but 
specifically during economic 
volatility, the shelf life of a 
strategic plan is less than one 
year. 
• In nonvolatile times, the “half-life” 
of a strategic plan is 
approximately ten months. 
• In times of uncertainty and 
volatility, a strategic plan can 
abruptly expire as quickly as 
two months after its 
construction. 
• HR must develop a close 
relationship with the business 
to stay on top of changing 
business strategy to 
understand what implications 
the changes have on HR. 
The Shelf Life of Strategic Plans Under Different Economic Scenarios 
12 
10 
2 
Forecasted Normal Economic 
Conditions 
Economic Volatility 
Duration of Strategic Plan Value 
(in Months) 
Duration of Strategic 
Plan Value 
(in Months) 
Strategic plans typically lose all of their 
decision-making value within 10 months. 
This requires that organizations revisit their 
plans at least once during the year. 
During economic uncertainty, the 
shelf life of a strategic plan can be 
less than 2 months, necessitating 
frequent updates and revisions. 
Implications of Shorter Shelf Life for HR Planning 
 Integration with the business is even more critical as economic conditions 
change frequently 
 Increased need to monitor and revisit the HR plan more frequently 
 Current HR plans may be ineffective in meeting changing business goals
Of 20 key HR priorities, one third of regional HR executives' focus is on extending HR's impact by improving leadership and strategic performance. 
•As a consequence of growth expectations without significant staff investments, HR strategic planning will play an important role in identifying and responding to the human capital risks to business strategy. 
Revenue Expectations Fall in Asia as Cost Pressures Remain 
Percentage of Executives Expecting Higher Revenue and Cost Pressure, Asia 
Percentage of Senior Executives Rating Specific Trend as One of Top Three Impacting Business Over Next Five Years 2012 
Source: CEB, Asia Business Barometer Survey; CEB, Asia HR Executive Board HR Priority Survey, 2012 
Goal of HR Strategic Planning: To Meet Talent Challenges 
HR strategic planning is the process that enables the organization to identify and respond to the HR functional and talent risks that inhibit successful execution on strategic priorities. 
HR STRATEGIC PLANNING - A CRITICAL BUSINESS PRIORITY
Inef fective 
42% 
Ef fective 
58% 
HR‟s effectiveness at 
conducting HR strategic 
planning is mixed. 
• The most common 
reason HR strategic 
plans fail is a lack of 
integration with business 
strategy. 
• This lack of integration is 
a result of the inability of 
HR leaders to surface, 
understand, and 
translate business 
strategy into HR strategy. 
Inability to Justify 
HR Investments 
26% 
Other 
21% 
Lack of Integration 
w ith Business 
Needs 
53% 
How Effective Is HR at Strategic Planning? What Is the Most Common Reason HR 
Strategic Plans Fail at Your Organization? 
Strategic plans 
most frequently 
fail due to lack of 
integration with 
business needs. 
HR STRATEGIC PLANNING RESULTS MIXED DUE TO POOR INTEGRATION 
WITH THE BUSINESS
There are four main business integration- related challenges that reduce the effectiveness of HR strategic planning. 
•To overcome these integration challenges, HR should conduct strategic planning across four stages and eleven steps. 
Common HR Strategy Challenges 
Challenge 1: Understanding the Business Strategy 
HR fails to understand the short- and long-term strategy of the business 
HR fails to identify the critical HR capabilities needed to support the business strategy 
HR Strategic Planning Process Solutions 
Stage 1: Gather Information from the Business 
Step 1: Align HR and Business Planning Calendars 
Step 2: Create Dialogue to Understand Business Strategy 
Step 3: Translate Business Priorities into HR Capabilities 
Step 4: Assess Current State of HR Effectiveness at HR Capabilities 
Challenge 2: Translating Business Strategy into HR Strategy 
HR fails to understand the HR success metrics associated with business strategy 
HR fails to identify the connectivity between HR functions and programs 
Stage 2: Prioritize and Define HR Strategy 
Step 5: Prioritize HR Initiatives Based on Business Strategy and Current HR Capability 
Step 6: Unify HR Solutions into an Integrated Plan 
Step 7: Ensure Strategic Plan Identifies Success Metrics 
Challenge 3: Obtaining Buy-in from the Business 
HR lacks the framework to build a compelling business case for their strategies and budget 
HR infrequently communicates the strategic plan to a limited group of stakeholders Stage 3: Present Strategy to Stakeholders Step 8: Gain Executive Approval for Strategic Plan Investments Step 9: Customize HR Communications Plan for All Stakeholders Stage 4: Monitor and Adapt HR Strategy Step 10: Measure and Report Progress Toward Strategic Goals Step 11: Adapt HR Strategy as Business Conditions Change Challenge 4: Adapting Strategy as Business Conditions Change 
HR lacks the tools to measure the success of the HR strategic plan over time 
HR has no clear framework for adapting the strategy as needed 
CURRENT HR STRATEGIC PLANNING FALLS SHORT IN FOUR AREAS
HR - A SEAT AT THE BOARD OF DIRECTOR 
1.Integrate Business – HR Strategic goals by aligning planning calendars 
2.Create dialogue with the business to understand strategic objectives 
3.Translate business priorities into critical HR capabilities 
4.Assess current state of HR effectiveness at critical HR capabilities 
5.Prioritize HR initiatives based on business strategy and current HR capability 
6.Unify HR solutions into an integrated plan 
7.Ensure strategic plan identifies success metrics 
8.Gain executive approval for strategic plan investments 
9.Customize HR communications plan for all stakeholders 
10.Measure and report progress toward strategic goals 
11.Adapt HR strategy as business conditions change
Generations In The Workplace Are Their Needs Understood?
Women In The Workplace
Diversity In The Workplace
Generation Y in the Vietnam‟s workplace Largest consumer group in most countries Involved in charity and community work more than any other generation was - or is Often raised in relative comfort and on the internet Work on their own terms – command of technology often puts them in a position to negotiate with potential employers They join an organisation because something is ‘happening there’….not just to get a job Hard-working – but often on their own terms!
Global Talent Competitiveness Index 2013 - Main findings 
1.The global war for talent is on, and is uneven 
2.Fostering talent competitiveness is a complex task, especially in poorer countries 
3.Upcoming „talent champions‟ are emerging 
4.Global Knowledge Skills are critical and strategically important 
5.Expect more changes in the coming years
Source: The Global Talent Competitiveness Index 2013 TOP CHALLENGES FOR CEOS GLOBALLY AND ASIA
TOP CHALLENGES FOR CEOS GLOBALLY AND ASIA 
Source: The Global Talent Competitiveness Index 2013
Pay salaries at market rate or above 
Provide attractive bonus and benefits plans Demonstrate strong leadership and that „something is going on!‟ Be perceived as an employer of choice HR & Marketing need to work closely for external public relations & company positioning HR needs to be highly strategic – and always think one step ahead 
WHAT DO ORGANIZATIONS IN VIETNAM NEED TO DO TO ATTRACT THE BEST TALENTS?
•Highly Strategic & Directly Supporting Business Needs 
•More ‘Consultative’ Vs ‘Operational’ 
•Even if managing downsizing and retrenchment – nearly always on the hunt for top talent 
•Becoming increasingly familiar and adept at strategic outplacement 
•Playing a major role in employee motivation and employee communications 
THE HUMAN RESOURCE FUNCTION
•Maintaining momentum and keeping the business in mind 
•If in a international environment – working closely with head office on revising compensation and benefits and supporting aggressive cost savings initiatives 
•Big focus on Training & Development – it REALLY matters 
•Working closely with department heads to review workforce needs, understand demand and to continually plan THE HUMAN RESOURCE FUNCTION
Questions & Thank You

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Adecco Vietnam - Reshaping HR Strategy in Next Stage 2014 - 2016

  • 1. Reshaping strategy for Attracting Talents and HR Management Nicola Connolly, Adecco Vietnam
  • 3. Work Has Changed… From Full Time Employment…
  • 4. To Outsourced and Flexible Workforce Solutions Work Has Changed…
  • 5. Work Has Changed… From A Job For Life… Work Has Changed… From A Job For Life…
  • 6. Work Has Changed… To A Job For Now Work Has Changed… To A Job For Now
  • 7. From People Moving To Where The Work Is… Work Has Changed…
  • 8. To The Work Moving To Where The Talent Is Work Has Changed…
  • 9. From Big and Readily Available Talent Pools… Work Has Changed…
  • 10. To Skills Shortages and a Potential Talent Shortage Work Has Changed…
  • 11. Asia
  • 12. Market Economy •Global economy crisis restructures growth •Inflation •Cost of employment vs productivity •Transactional HR to HR Board of Director – A SEAT AT THE TABLE Talent Crunch •Job seekers today are interested in far more than just „a job‟ •Leadership is important – people want to work for motivational and inspirational leaders •Generation X‟ers are considering different and often entrepreneurial work options •Generation X‟ers & Y‟ers have more of a loyalty to themselves and their work options – than was demonstrated by the Baby Boomers The challenges facing HR
  • 14. Market Economy – HR Strategic planning In all economic climates, but specifically during economic volatility, the shelf life of a strategic plan is less than one year. • In nonvolatile times, the “half-life” of a strategic plan is approximately ten months. • In times of uncertainty and volatility, a strategic plan can abruptly expire as quickly as two months after its construction. • HR must develop a close relationship with the business to stay on top of changing business strategy to understand what implications the changes have on HR. The Shelf Life of Strategic Plans Under Different Economic Scenarios 12 10 2 Forecasted Normal Economic Conditions Economic Volatility Duration of Strategic Plan Value (in Months) Duration of Strategic Plan Value (in Months) Strategic plans typically lose all of their decision-making value within 10 months. This requires that organizations revisit their plans at least once during the year. During economic uncertainty, the shelf life of a strategic plan can be less than 2 months, necessitating frequent updates and revisions. Implications of Shorter Shelf Life for HR Planning  Integration with the business is even more critical as economic conditions change frequently  Increased need to monitor and revisit the HR plan more frequently  Current HR plans may be ineffective in meeting changing business goals
  • 15. Of 20 key HR priorities, one third of regional HR executives' focus is on extending HR's impact by improving leadership and strategic performance. •As a consequence of growth expectations without significant staff investments, HR strategic planning will play an important role in identifying and responding to the human capital risks to business strategy. Revenue Expectations Fall in Asia as Cost Pressures Remain Percentage of Executives Expecting Higher Revenue and Cost Pressure, Asia Percentage of Senior Executives Rating Specific Trend as One of Top Three Impacting Business Over Next Five Years 2012 Source: CEB, Asia Business Barometer Survey; CEB, Asia HR Executive Board HR Priority Survey, 2012 Goal of HR Strategic Planning: To Meet Talent Challenges HR strategic planning is the process that enables the organization to identify and respond to the HR functional and talent risks that inhibit successful execution on strategic priorities. HR STRATEGIC PLANNING - A CRITICAL BUSINESS PRIORITY
  • 16. Inef fective 42% Ef fective 58% HR‟s effectiveness at conducting HR strategic planning is mixed. • The most common reason HR strategic plans fail is a lack of integration with business strategy. • This lack of integration is a result of the inability of HR leaders to surface, understand, and translate business strategy into HR strategy. Inability to Justify HR Investments 26% Other 21% Lack of Integration w ith Business Needs 53% How Effective Is HR at Strategic Planning? What Is the Most Common Reason HR Strategic Plans Fail at Your Organization? Strategic plans most frequently fail due to lack of integration with business needs. HR STRATEGIC PLANNING RESULTS MIXED DUE TO POOR INTEGRATION WITH THE BUSINESS
  • 17. There are four main business integration- related challenges that reduce the effectiveness of HR strategic planning. •To overcome these integration challenges, HR should conduct strategic planning across four stages and eleven steps. Common HR Strategy Challenges Challenge 1: Understanding the Business Strategy HR fails to understand the short- and long-term strategy of the business HR fails to identify the critical HR capabilities needed to support the business strategy HR Strategic Planning Process Solutions Stage 1: Gather Information from the Business Step 1: Align HR and Business Planning Calendars Step 2: Create Dialogue to Understand Business Strategy Step 3: Translate Business Priorities into HR Capabilities Step 4: Assess Current State of HR Effectiveness at HR Capabilities Challenge 2: Translating Business Strategy into HR Strategy HR fails to understand the HR success metrics associated with business strategy HR fails to identify the connectivity between HR functions and programs Stage 2: Prioritize and Define HR Strategy Step 5: Prioritize HR Initiatives Based on Business Strategy and Current HR Capability Step 6: Unify HR Solutions into an Integrated Plan Step 7: Ensure Strategic Plan Identifies Success Metrics Challenge 3: Obtaining Buy-in from the Business HR lacks the framework to build a compelling business case for their strategies and budget HR infrequently communicates the strategic plan to a limited group of stakeholders Stage 3: Present Strategy to Stakeholders Step 8: Gain Executive Approval for Strategic Plan Investments Step 9: Customize HR Communications Plan for All Stakeholders Stage 4: Monitor and Adapt HR Strategy Step 10: Measure and Report Progress Toward Strategic Goals Step 11: Adapt HR Strategy as Business Conditions Change Challenge 4: Adapting Strategy as Business Conditions Change HR lacks the tools to measure the success of the HR strategic plan over time HR has no clear framework for adapting the strategy as needed CURRENT HR STRATEGIC PLANNING FALLS SHORT IN FOUR AREAS
  • 18. HR - A SEAT AT THE BOARD OF DIRECTOR 1.Integrate Business – HR Strategic goals by aligning planning calendars 2.Create dialogue with the business to understand strategic objectives 3.Translate business priorities into critical HR capabilities 4.Assess current state of HR effectiveness at critical HR capabilities 5.Prioritize HR initiatives based on business strategy and current HR capability 6.Unify HR solutions into an integrated plan 7.Ensure strategic plan identifies success metrics 8.Gain executive approval for strategic plan investments 9.Customize HR communications plan for all stakeholders 10.Measure and report progress toward strategic goals 11.Adapt HR strategy as business conditions change
  • 19. Generations In The Workplace Are Their Needs Understood?
  • 20. Women In The Workplace
  • 21. Diversity In The Workplace
  • 22. Generation Y in the Vietnam‟s workplace Largest consumer group in most countries Involved in charity and community work more than any other generation was - or is Often raised in relative comfort and on the internet Work on their own terms – command of technology often puts them in a position to negotiate with potential employers They join an organisation because something is ‘happening there’….not just to get a job Hard-working – but often on their own terms!
  • 23. Global Talent Competitiveness Index 2013 - Main findings 1.The global war for talent is on, and is uneven 2.Fostering talent competitiveness is a complex task, especially in poorer countries 3.Upcoming „talent champions‟ are emerging 4.Global Knowledge Skills are critical and strategically important 5.Expect more changes in the coming years
  • 24. Source: The Global Talent Competitiveness Index 2013 TOP CHALLENGES FOR CEOS GLOBALLY AND ASIA
  • 25. TOP CHALLENGES FOR CEOS GLOBALLY AND ASIA Source: The Global Talent Competitiveness Index 2013
  • 26.
  • 27. Pay salaries at market rate or above Provide attractive bonus and benefits plans Demonstrate strong leadership and that „something is going on!‟ Be perceived as an employer of choice HR & Marketing need to work closely for external public relations & company positioning HR needs to be highly strategic – and always think one step ahead WHAT DO ORGANIZATIONS IN VIETNAM NEED TO DO TO ATTRACT THE BEST TALENTS?
  • 28. •Highly Strategic & Directly Supporting Business Needs •More ‘Consultative’ Vs ‘Operational’ •Even if managing downsizing and retrenchment – nearly always on the hunt for top talent •Becoming increasingly familiar and adept at strategic outplacement •Playing a major role in employee motivation and employee communications THE HUMAN RESOURCE FUNCTION
  • 29. •Maintaining momentum and keeping the business in mind •If in a international environment – working closely with head office on revising compensation and benefits and supporting aggressive cost savings initiatives •Big focus on Training & Development – it REALLY matters •Working closely with department heads to review workforce needs, understand demand and to continually plan THE HUMAN RESOURCE FUNCTION