WHO WE ARE
• ABOUT US
• EXPERIENCE
WHAT WE DO
• CAD/ PLM / IoT/ AR / SLM / ALM
• CAPABILITES
• 3RD PARTY APPLICATIONS
HOW WE DO IT
• OUR PROCESS
• EAC VALUE MODEL
WHERE WE'VE DONE IT
• OUR PROCESS
• CUSTOMER USE CASES / EXAMPLES

SENIOR STRATEGIC
SALES EXECUTIVE
DIR. OF IMPLEMENTATION
SERVICES
DIRECTOR OF INFORMATION
SERVICES
VP OF BUSINESS DEVELOPMENT DIRECTOR OF ALLIANCE

WHO WE ARE

Thane Hathaway
CEO
Ann Adams
VP of
Operations
Finance, HR,
Service Opps,
Sales Opps
Rob Miller
Executive VP of
Connected
Solutions
R/D
Sam McConnell
VP of Sales
Mike Weisenbeck
Director of Sales
Scott Tschida
Senior Strategic
Sales Executive
Dennis Eidem VP
of Customer
Success
Steve Siderias
Customer
Success Manager
Nate Clyde
Director of
Project
Management
Nick Keson
Director of
Implementation
Services
Lance Molby
Director of
Alliance
Mike Simon
Director of
Implementation
Services
Tech Pubs
Engineering
Services
Chris Woerther
VP of Business
Development
Strategic
Roadmap
Development,
Business Process
Assessments
Program
Management for all
BRP Projects
PLM Projects, Training
Windchill/CAD
Support (SLA)
Account Leader,
Primary EAC Point of
Contact
Managing Customer
Success Initiatives at
BRP

OUR BUSINESS IS
b u i l t a r o u n d t h e
w a y c o m p a n i e s
DESIGN, MANUFACTURE,
CONNECT TO, & SERVICE
t h e i r p r o d u c t s
PRODUCTS & SERVICES
SPANNING FROM
Evolved in
parallel with
CAD
PLM
SLM
AR
IOT
PTC
LEADING
GLOBAL SERVICE
PROVIDER
25+
Y E A RS
ABOUT EAC

Consultants
• 32 PTC Certified Consultants
• All of our consultants complete the PTC
implementation training process.
APPLICATION ENGINEERS
Pre sales technical resources
We have an assigned TAM to each territory.
Trainers
specialized training team
2 dedicated trainers plus 2-4 other people
that can do training
Customer Success
Our top accounts get a customer success
manager.
Global Support 24 hour support

US BASED
COMPANY WITH
A
GREAT PARTNER
NETWORK WITH
CAPABILITIES TO
FULFILL ANY
NEEDS
Core Global Partners:
European Partner (Poland/Taiwan)
• 200+ PLM/SLM Resources
• PTC Solution/R&D Center
• 2000 employee company
• Provides EAC 24hr managed services support
Asian Partner
• 78 PLM/SLM Consultants in China
• 278 employee company
• Top PTC partner in China
we have the right business relationships to support
any needs

OUR AWARDS &
ACCREDITATIONS
PROVE IT ALL.

2021 PTC SOLUTION PROVIDER
PARTNER OF THE YEAR
LEADING GLOBAL SERVICE PROVIDER | SOLUTION PROVIDER | SYSTEM INTEGRATOR | TRAINING PROVIDER

WHAT WE DO

E
A
C
C
A
P
A
B
I
L
I
T
I
E
S PRODUCT LIFECYCLE &
DATA MGMT
SMART CONNECTED
PRODUCTS &
OPERATIONS
TECHNICAL
PUBLICATIONS
CAD
ADVANCED
SIMULATION
SOFTWARE
3D PRINTING
ENGINEERING
SERVICES
TRAINING &
MENTORING
BUSINESS PROCESS
ASSESSMENTS

Windchill PLM for BoM & Complex
Product Definitions
Windchill PLM & Thingworx IIoT for Smart,
Connected Operations
Integrations with ERP & Other
Business Systems
ThingWorx Navigate & EAC Apps for
Access to Engineering Data

PLM/WINDCHILLCAPABILITIES

250+
PLM UPGRADES
500+
PLM ENGAGEMENTS
1500+
PLM MIGRATIONS
200+
YRS COMBINED EXPERIENCE
PLM CAPABILITIES
New Installs, Requirements Workshops
PTC Navigate Installs & Custom Applications
System Assessments
Upgrades & Updates
Migrations, Data Loading & Integrations
User Interface Customizations & Configurations
Workflow Implementations

PLM: BoM Management, Global Platforms, Family Management PLM: BoM Transformation, Digital Process Planning, Change Mgmt
PLM: Role-Based Apps & AR CAD Service Manufacturing
“delivering the right information to the right place at the right time.”

PLM
ENGAGEMENT
OPTIONS
EAC has several ways to engage with PLM
resources to meet your needs.
signup for dedicated consulting
time per month
with on-site possible

• 500 plus users on Windchill
• Creo Data Management
• Change management
• Advanced custom workflows
• Full BoM Management
• eBoM Management
• mBoM Management (in process)
• MPM Link Implementation (in process)
• sBoM Management
• Component integration to JDE using custom
ThingWorx app
• App creates data in WC and in JDE
• Custom ThingWorx app for shop floor viewing
• Classifications and Security Labels
L A R G E M F G O F P U M P S , M OTO R S ,
E TC .

• 300 plus users on Windchill
• Creo and Solidworks Data Management
• Change management
• Full BoM Management
• eBoM Management
• mBoM Management
• MPM Link Implementation Work
Instructions
• sBoM Management
• Arbortext Publishing
• Integration push to ERP
• Managed Services SLA
• CAD Support
• Custom CAD and Windchill Training
L A R G E B O AT M F G …

CADCAPABILITIES

FUNCTIONAL
GROUP
ASSESSMENT
EAC identifies areas where our team can help your
users to improve their utilization of the tools, as well,
as suggesting functionality you could be taking
advantage of that you’re not currently utilizing
for companies who are looking to improve the skill
level of their team while increasing the utilization of
available functionality of their current software
toolset
During this event, we look to help you analyze your
user’s methods of utilizing PTC software tools such as
Creo and Windchill.

• Nascar teams to farm equipment manufacturers
• Utilize 100% of software investment
• Continuous development across teams
• Incentive programs for development

FLEXPLM

CAPABILITIES
PTC SOLUTIONS CENTER
PTC HAS USED THIS COMPANY ON MANY FLEX PLM
IMPLEMENTATIONS & FLEX PLM SUPPORT
PROVIDE SUPPORT THROUGH EAC
ALLIANCE CONTRACTS
EUROPEAN PARTNER
FLEX PLM
FLEX PLM
IMPLEMENTATIONS
FLEX PLM
APPLICATION
SUPPORT
FLEX PLM MANAGED
SERVICES
FLEX PLM REMOTE
MANAGED SERVICES

TRAINING

01 02
03 04
05
PTC CERTIFIED
TRAINING AND
CUSTOM TRAINING
PACKAGES

MANAGEDSERVICES

The EAC Alliance Program is designed maximize
Windchill uptime and prepare for future growth. This is
done through on-going technical support, business
process consulting, and adoption services on a planned
basis. Multiple levels of support are available to suit
your organization’s specific needs. EAC’s Alliance
Program is available in three tiers.
EXPERT WINDCHILL SYSTEM ADMINISTRATION
OUR CUSTOMERS SEE
AN AVERAGE
S A V I N G S O F
WHEN CHOOSING EAC
50%
TO MANAGE THEIR SYSTEM ADMINISTRATION
VS HIRING AN INTERNAL ADMINISTRATOR
A STABLE PLM ENVIRONMENT
with more up-time & greater productivity.
FASTER SYSTEM PERFORMANCE
with process & system productivity.
CONTINUOUS IMPROVEMENTS
with the latest software updates.
LOWER COST
of upkeep.

ALLIANCE PACKAGES: SILVER GOLD PLATINUM
Single Site Support
Multiple U.S. Site Support
Phone Support for Onsite Admins
System Monitoring
System Cleaning
PTC Liaison Support
Remote Application of Patches
Annual Performance Tuning
PTC Windchill License Auditing
24 hour System Critical Support
Major Upgrade Planning
Major Upgrade Implementation
Quarterly Diagnosis Testing
Quarterly Onsite Mentoring
Deployment & Release Planning
Business Process Consulting
EAC
ALLIANCE
PROGRAMS
Multiple Support Tiers
Handle with Case Systems
Partners for Global Support
APPLICAT ION S UPPORT

MANAGED SERVICE

SERVICEINFORMATIONMANAGEMENT

CAPABILITIES
STYLESHEET DEVELOPMENT
TECH PUB IMPLEMENTATION
XML/DITA CONTENT MGT
S1000D WORK INSTRUCTIONS
SOLUTIONS

CAPABILITIES
ARBORTEXT
WINDCHILL SERVICE INFO MGR
CREO ILLUSTRATE
EAC DIGIGUIDE
SOLUTIONS
WINDCHILL SERVICE PARTS

CAPABILITIES
APPLICATION &
DASHBOARD DEVELOPMENT
TELEMETRY, MONITOR, AND CONTROL
TREND ANALYSIS &
PREDICTIVE ANALYTICS
SOLUTIONS

CAPABILITIES
KEPWARE
THINGWORX
AZURE
SOLUTIONS

AUGMENTED
REALITY
CAPABILITIES
SERVICE PROCEDURES
WORK INSTRUCTIONS
TRAINING
PRODUCT DEMONSTRATIONS
SOLUTIONS

CAPABILITIES
VUFORIA EXPERT CAPTURE
VUFORIA STUDIO
VUFORIA INSTRUCT
SOLUTIONS
AUGMENTED
REALITY

NAVIGATE,THINGWORX,&CUSTOM
INTEGRATION

The customer customized the ‘View Drawing’
app to support CAD files, PDFs, and other
drawing formats
Light customization to ‘View Parts Structure’ app
to include a SQL database connected table for
cross comparison
OOTB ‘View Document’ app used by shop-floor
personnel to view and download documents

Better search tools and less clicks to quickly access
commonly needed information?
Start engineering workflows immediately from the
shop floor?
Role based views so that each manager, technician,
vendor and engineer has visibility to the exact data
they need?

CUSTOM NAVIGATE APPS

SINGLE POINT OF ACCESS TO
ALL PRODUCT DATA
Note: EAC Apps walkthrough videos coming next
Find ALL product data, documents and files with
a single part number search.
Full structure view of the BoM
3D, PDF, Drawing view of product
All ERP
, MRP
, MES, QA System data access
ALL related documentation, in processes
changes, and redlines for the item
Simple access to start streamlined creation
of issue logging to enable true closed loop
change process

Windchill
ThingWorx Navigate
EAC Productivity Apps
TECHNOLOGY LEVERAGED
COMPANY SIZE 1,000 Employees
INDUSTRY Machinery
SECTOR Machinery
PROBLEM STATE:
BEFORE SENARIO
Redline/markups rarely made it back to the Design Engineer to revise the
CAD = errors, wrong spare parts being ordered, impacted part reuse
Builders were spending up to 2 hours per day searching for physical
drawings.

Windchill
ThingWorx Navigate
EAC Productivity Apps
TECHNOLOGY LEVERAGED
COMPANY SIZE 1,000 Employees
INDUSTRY Machinery
SECTOR Machinery
PROBLEM STATE:
POSITIVE BUSINESS OUTCOMES
ACCURATE
DATA SHARED
WITH THE RIGHT PEOPLE AT
THE RIGHT TIME
INCREASED
THROUGHPUT
OF MANUFACTURING
WHICH IN TURN REDUCED
TIME-TO-MARKET
$1.4 M
SAVINGS
PER YEAR
MEASURED & REALIZED
FROM THE BUILD
PROCESS ALONE

HOW WE DO
WHAT WE DO
OUR FRAMEWORK.
THE EAC VALUE MODEL

• About you
• About us
• Business Initiatives
• People
• Process
• Team & Tools
• Plan
• Deliverables
• Business Case
• Measures
• Accountability
• Problem Solve
• Process Improvement
• Install/Configure
• Educate
• Design & Develop
• Learn & Optimize
• Go!
• Measure
• Validate
• Get it right
LEARN M.A.P IMPLEMENT MEASURE
PBO - IDENTIFICATION AND
ALIGNMENT TO STRATEGIC
BUSINESS GOALS
PBO - DOCUMENTED AND
ALIGNMENT TO M.A.P
.
PBO - EXECUTE STEPS TO
ACHIEVE
PBO - ONGOING REVIEW AND
SUSTAINMENT
POSITIVE BUSINESS OUTCOMES
IDENTIFY | EXECUTE | SUSTAIN
MUTUALLY AGREED PLAN

WHYPERFORMANASSESSMENT?
PRODUCT DEVELOPMENT
LIFECYCLE
Requirements Management
Content Management
BOM Management
Project Collaboration, Governance &
Workflow
Manufacturing Process Management
Service Process
Management
Change & Configuration
Management/Digital Thread
Product Variability
Management
Quality Management

ASSESSMENT VARIATIONS
VALUE STREAM
MAPPING
FUNCTIONAL
GROUP
ASSESSMENT
DIGITAL
MANUFACTURING

• About you
• About us
• Business Initiatives
• People
• Process
• Team & Tools
• Plan
• Deliverables
• Business Case
• Measures
• Accountability
• Problem Solve
• Process Improvement
• Install/Configure
• Educate
• Design & Develop
• Learn & Optimize
• Go!
• Measure
• Validate
• Get it right
LEARN M.A.P IMPLEMENT MEASURE
PBO - IDENTIFICATION AND
ALIGNMENT TO STRATEGIC
BUSINESS GOALS
PBO - DOCUMENTED AND
ALIGNMENT TO M.A.P.
PBO - EXECUTE STEPS TO
ACHIEVE
PBO - ONGOING REVIEW
AND SUSTAINMENT
POSITIVE BUSINESS
OUTCOMES
IDENTIFY | EXECUTE | SUSTAIN
MUTUALLY AGREED PLAN

• About you
• About us
• Business Initiatives
• People
• Process
• Team & Tools
• Plan
• Deliverables
• Business Case
• Measures
• Accountability
• Problem Solve
• Process Improvement
• Install/Configure
• Educate
• Design & Develop
• Learn & Optimize
• Go!
• Measure
• Validate
• Get it right
LEARN M.A.P IMPLEMENT MEASURE
PBO - IDENTIFICATION AND
ALIGNMENT TO STRATEGIC
BUSINESS GOALS
PBO - DOCUMENTED AND
ALIGNMENT TO M.A.P
.
PBO - EXECUTE STEPS TO
ACHIEVE
PBO - ONGOING REVIEW AND
SUSTAINMENT
POSITIVE BUSINESS OUTCOMES
IDENTIFY | EXECUTE | SUSTAIN
MUTUALLY AGREED PLAN

Sprint 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18
Phase 1
STRATEGIC VISION
Phase 1
STANDARD PROCESS DOCUMENTATION
Phase 1
ECN/NPS/PO
WORKFLOW
WORKSHOP
Ongoing for all phases
BUSINESS POLICIES & PROCEDURE DEVELOPMENT, IMPLEMENTED USING PLANNED ORGANIZATIONAL CHANGE MANAGEMENT AND ADOPTION METHODS
T I M E L I N E S A R E E S T I M A T E D . A C T U A L T I M E L I N E T O B E D E F I N E D D U R I N G S E R V I C E P R O J E C T E N G A G E M E N T .
Phase 2
WINDCHILL PREPARATION
Phase 3
DATA & LICENSE
WORKSHOP
Phase 3
Mentoring and Best Practice
Phase 3
NAVIGATE IMPLEMENTATION
Phase 1
Phase 2
Phase 3
Phase 2
SAP INTEGRATION
WORKSHOP
Phase 1
ECN/NPS/PO IMPLEMENTATION
Phase 2
SAP & WINDCHILL IMPLEMENTATION

• About you
• About us
• Business Initiatives
• People
• Process
• Team & Tools
• Plan
• Deliverables
• Business Case
• Measures
• Accountability
• Problem Solve
• Process Improvement
• Install/Configure
• Educate
• Design & Develop
• Learn & Optimize
• Go!
• Measure
• Validate
• Get it right
LEARN M.A.P IMPLEMENT MEASURE
PBO - IDENTIFICATION AND
ALIGNMENT TO STRATEGIC
BUSINESS GOALS
PBO - DOCUMENTED AND
ALIGNMENT TO M.A.P
.
PBO - EXECUTE STEPS TO
ACHIEVE
PBO - ONGOING REVIEW AND
SUSTAINMENT
POSITIVE BUSINESS OUTCOMES
IDENTIFY | EXECUTE | SUSTAIN
MUTUALLY AGREED PLAN

Help Desk Support -
SLA Case System Tracking
Regular Status Calls
Quarterly Business
Reviews
Global Support
Web Based Ticketing
System

with the knowledge to leverage best practices and provide
rapid outcomes.
of your environment and value attainment throughout your
digital experience.
for escalation within EAC and partner communities
providing faster case results and resolution times.
to learn about your needs and offer solutions that align to
your business initiatives.

WHERE WE'VE
DONE IT

THISISACOMPANYTHATSTARTEDOUTASANEACCUSTOMER,
WHOWASINITIALLYVALUEDAT$18MILLIONDOLLARSANDSOLD
LASTYEARFORMORETHAN$1.4BILLIONDOLLARS
ABOUT JR AUTOMATION
Founded in 1980, JR Automation is known for
designing, building, and integrating the most
advanced automation solutions worldwide.
KEY INITIATIVE
Prior to working with EAC, JR Automation knew they needed to
implement additional digital tools to become more efficient. They
set goals to reduce the tie it took builders and engineers to
manage print packages by 80%. They also planned to increase
efficiency by 5% or more during the assembly phase.
RESULTS
In less than a year, JR Automation was quickly able to
obtain the ROI from the use of EAC Productivity Apps. Not
only were they easy to install, train, and utilize on the shop
floor, but they also have provided a cumulative savings
over a series of time, resulting in a total savings benefit of
$1.4 Million.
CASESTUDY
JRAUTOMATION

MECHANICAL
ENGINEERING
PRINT BOOK
MANAGEMENT
SAVINGS
BUILDER
PRINT BOOK
MANAGEMENT
SAVINGS
DIGITAL
EFFICIENCY
SAVINGS
PRINT
SUPPLIES
SAVINGS
TOTAL
SAVINGS
BENEFIT
$1.4
MILLION

JR AUTOMATION
Creo only for years
EAC was always there for
them. Supporting and
encouraging to do more
Complex multi-location
Enterprise Windchill
Need for electronic
Redlining found early
First phase challenging
but successful.
JRA team, user adoption,
executive communication,
complex scope
PLM team and system and
team restructure.
EAC increased onsite
support until JRA internal
team hired
Windchill expansion
More PLM stability
improvements
JRA bought by Hitachi
Group
Additional global PLM
expansion
New divisions brought
new systems
considerations. Due to the
strong value achieved,
Windchill and EAC Apps
are still the primary global
PLM tools.
EAC Apps started to
be developed
Released EAC App
JRA Adopted EAC Apps,
JRA seeing 1.4 Million in
annual value from EAC Apps and
Windchill
2015

APPENDIXOFTHISPRESENTATION
WILL BE AVAILABLE TO YOU

Q & A