1. Adan Duarte
522 W Holladay Dr - Tucson, AZ 85706 - (520)481-4272 or (520)889-3381 - adannduarte@gmail.com
_____________________________________________________________________________
RELEVANT SKILLS
- Computer: Proficient in Windows Software (Word, Excel, and PowerPoint) Data Entry, and
Internet Explorer as well as Windows based systems.
- Spanish Speaker
- Skilled in all aspects of customer service and customer relations with over five years of
customer service experience.
- Well-developed communication skills demonstrated through extensive customer service,
answering multi-line phones, preparing reports and paperwork, and positive interaction with
individuals at all levels.
- Expertise in business administration, record keeping, planning, policies, procedures,
researching, scheduling, and related responsibilities to ensure productive operations.
- Work well independently or as part of a team.
- A high-energy, enthusiastic and dependable individual who excels in challenging and
competitive environments.
- Effective planning and organizational skills.
-Certified in CPR.AED and First Aid and Arizona Fingerprint clearance card.
PROFESSIONAL EXPERIENCE
Casa De los Niño’s 2014-Present
Intensive Case Manager
As an Intensive Case Manage I attended team decision meetings, preliminary placement hearings
and I facilitated Child and Family Team meetings. I was in charge of high need cases and
provided services to each client weekly. I provided crisis intervention, one on one support, and
routine follow up. I was also required to meet monthly productivity goals.
Tohono O’odham Nation-Department of Early Childhood Development 2013-2014
Health Specialist
As a health specialist I was in charge of making sure the facilities were equipped with all the
health supplies and health trainings. I had to screen every child for hearing, vision, height and
weight. I was responsible for the safety of the buildings and nutrition of the meals served. I also
facilitated the Health Service Advisory Committee which monitored and advised our health
protocols.
Casa De los Niño’s 2010-2013
Care Coordinator
As a Care Coordinator I attended team decision meetings, preliminary placement hearings and I
facilitated Child and Family Team meetings. I was in charge of completing the intake process for
new clients and managing services. I provided crisis intervention, one on one support, and
2. routine follow up. I ran a boys group to help improve social skills, problem solving, and
behaviors. I also managed the client records and met monthly productivity goals.
Teletech 2005 - 2009
Customer Service Rep
I provided customer service for the United Parcel Service (UPS); I scheduled pickups, tracked
packages and handled general information calls for customers of UPS. I was also trained in all
aspects of international shipping. I handled confidential account information and maintained
customer records. I also ordered supplies, handled customer complaints and was required to meet
call length and quality control requirements.
River Park Inn 2005
Front Desk Attendant
I was responsible for managing daily hotel activities, taking reservations, and general inquiries. I
also worked with the Bennigan's restaurant and housekeeping to provide room service. Overall I
made sure guests had a pleasant and comfortable stay.
JC Penny’s 2003 -2004
Customer Service Associate
I worked the cash register, organized store apparel, and handled customer questions. I was
responsible for making sure the store was in a clean and professional manner. My main
objective was making sure the customers had a great shopping experience.
EDUCATION
University of Phoenix 2013-Present
Currently working on a Master’s of Science in Counseling
University of Arizona 2008- 2010
Earned an Bachelor of Arts: Psychology with a minor in Sociology 2010
Pima Community College 2004-2007
Earned an Associates of Liberal Arts 2007
Desert View High School 2000-2004
Earned a High School Diploma in 2004
VOLUNTEER WORK
Community Justice Boards 2009-2011
Pima County Food Bank 2010
