Salesforce Basecamp Tel Aviv 2018

1. PwC + Salesforce
Designing tomorrow. Together.

2. PwC + Salesforce
MEANINGFUL BUSINESS
TRANSFORMATION
WITH DEEP EXPERIENCE IN THE SALESFORCE
PLATFORM AND AN ESTABLISHED PARTNER
ECOSYSTEM, WE ARE IN A STRONG POSITION TO
UNLOCK NEW BUSINESS VALUE.
FASTEST GROWING
SALESFORCE GLOBAL STRATEGIC
CONSULTING PARTNER
MORE THAN 150
TERRITORIES IN OUR GLOBAL
DELIVERY NETWORK
THOUSANDS
OF GLOBAL CUSTOMER, DIGITAL,
AND CRM PROFESSIONALS

4. We solve the
big problems.
PWC LEVERAGES THE POWER OF THE
SALESFORCE PLATFORM TO HELP
CONNECT ORGANISATIONS TO THEIR
CUSTOMERS

5. We also do tax.

6. PwC + Salesforce
Focus on transformation.

7. STRATEGIC DRIVERS AND ORGANISATIONAL IMPACTTRANSFORMATION ENTRY POINTS
GROWTH
Driving enterprise
and business growth
leveraging an omni-channel
strategy
ENGAGEMENT
Refining and recalibrating
the enterprise both internally
and externally
RETENTION
Servicing customers
in a meaningful and
frictionless way
Experience Focused
Business Innovation
Sales Transformation
Brand Management
Marketing Transformation
Customer Engagement Platform
Cyber Security, Risk and Governance
Legislation and Regulation
Agile Enterprise Mindset
Pricing and Profitability
Service Transformation
Analyse (Real-time Insights)
Back Office
Finance
Organisational
Performance
4
Front Office
Transformation
1
Workforce
Transformation
2
Workplace
Transformation
3
Data and Analytics5
Organisations typically focus on 5 key areas to deliver customer-
centricity. Focusing attention on any one of these areas can have
significant impact, however, the result can be compounded by focusing
on a number of them in combination.

8. ASSET AND WEALTH
MANAGEMENT
AUTOMOTIVE
BANKING AND CAPITAL
MARKETS
CONSUMER MARKETS
ENERGY, UTILITIES AND
RESOURCES
ENGINEERING AND
CONSTRUCTION
GOVERNMENT AND
PUBLIC SERVICES
HEALTHCARE
INSURANCE MEDIA
PHARMACEUTICALS
AND LIFE SCIENCES
TELECOMMUNICATIONS

10. DIGITAL
transformation

11. The power of
perspectives.
WE WORK AT THE INTERSECTION OF
BUSINESS, EXPERIENCE AND
TECHNOLOGY.

12. SALESFORCE FUNCTIONS
Lightning UI
Tasks and events
07:00 - RM uses Lightning home page to
review plans for the day, remind themself of
key interactions that will improve her quarter
and map routes
07:45 - Arrives early for Customer A visit, uses
Salesforce 1 mobile app to prep for meeting,
reviewing customer history, NPTB analysis for
that Customer and notes related to existing
Opportunities
Account overview
Call history
Account plans
Single view of customer
NPTB integration
Google maps integration
Account plans
Product suitability workflow
Call centre issue integration
Google Maps journey planner
Pipeline management
Case management
08:00 - Meets Customer A, discusses benefits
of MyBank vs incumbent and supports her with
an application for a new business overdraft
10:00 - Meets Customer B: Salesforce1
highlights a recent customer service issue. RM
resolves issue and strengthens relationship
11:00 - Whilst waiting for coffee, updates call
history for Customer B and closes case.
Updates Account plan for Customer A and
updates overdraft Opportunity to ‘Closing’
People first. Technology second.

13. Our accelerators.
WEALTH
MANAGEMENT 2.0
SMART AGENT
FOR FS
BEST INTEREST
ENGINE
MOBILE
MANAGER
LEAD REFERRAL AND
ACCOUNT OPENING
AGENCY
ONBOARDING
CUSTOMER
360
ASSET MANAGEMENT
AND CAPITAL RAISING
SMART AGENT FOR
HEALTHCARE
FUTURENOW! CONNECTED
PATIENT
PATIENT DIGITAL
CARE
HCP
COMPLIANCE
EMPLOYEE
WORKSPACE
CONFLICTS OF
INTEREST
CLINICAL
PRODUCTIVITY
DEALS
ACCELERATOR
VIRTUAL
CONCIERGE
PARTNER INCENTIVE
MANAGEMENT
RETAIL
CLIENTELING
RETAIL
EXECUTION
SUPPLIER MARKETING
COMMUNITY
SUPPLIER
MANAGEMENT
FIELD SERVICES FOR
UTILITIES
COMMERCIAL
EXCELLENCE
PRM CUSTOMER
ACQUISITION PORTAL
FIELD ROUTING
WIZARD
ALWAYS ON
WORKFORCE
SUCCESSION
PLANNING
HEXA BPM PERFORMANCE
MANAGEMENT

14. Designing tomorrow.
FOURTH INDUSTRIAL REVOLUTION (4IR)
TECHNOLOGIES PRESENT UNPRECEDENTED
POTENTIAL GAINS FOR COMPANIES THAT CLAIM
LEADERSHIP ROLES.
INTERNET OF
THINGS
ARTIFICIAL
INTELLIGENCE
VOICE
AUGMENTED
REALITY
BLOCKCHAIN ANALYTICS
BY 2020
THERE WILL BE CLOSE TO 7 TIMES THE
NUMBER OF CONNECTED DEVICES AS
PEOPLE ON THE PLANET

15. Let’s make tomorrow. Together.