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ADAM JOHN SMYTH
2100, W Pierce Street, Apt. 124,
Milwaukee, WI, 53204
Cell: 414-286-1273; Home: 414-988-9417
Email: Smithyspurs1@yahoo.com
SUMMARY
A finance professional with extensive credit analysis, collections and banking experience. Proven track
record of building and managing highly effective teams of all sizes in multiple industries, including
manufacturing, construction, logistics and insurance, both domestically & internationally. Known for an
immense passion for driving results & exceeding customer expectations.
 Credit & Risk Management
 Collections
 Financial Analysis
 Accounts Receivable / Accounts Payable / Cash
Applications
 Customer Service
 Process Improvement / Root Cause Analysis
 Business Processes & ERP Systems
 Leadership & Team Building
 Training & Development
 Communication
EMPLOYMENT HISTORY
JOHNSON CONTROLS INC., MILWAUKEE, WI 2013 - PRESENT
CREDIT & COLLECTIONS SUPERVISOR AUG 2014 - PRESENT
 Supervised a team of 10 Credit Analysts, 3 Interns and 1 Collections Contractor.
 Managed all duties within the credit and collections process to ensure the mitigation of risk and the
promotion of sales, with responsibility for an accounts receivable balance in excess of $50m, covering 13
branches across the United States and Canada,
 Set goals, conducted performance reviews, directed the training & development of the team and achieved
record-breaking results, including a DSO reduction of 15+ days and a cash collection increase of 20%+.
 Drove the development and implementation of efficiencies and process improvement plans, including a
forecasting tool, a more customer-friendly credit application and a claims tracking system.
 Achieved an “excellent” overall performance evaluation rating and graduated from the Leadership
Fundamentals Development Program.
CREDIT & COLLECTIONS COORDINATOR SEPT 2013 - AUG 2014
 Handled cash collections for the largest accounts receivable portfolio within the South East Region
(opening balance $12m), consistently achieving goal and delivering record results to a level of 132% of
target.
 Monitored daily cash collection figures, aged receivables and unapplied cash and prepared forecasts,
which drove results and gave visibility to all levels of management.
 Built and maintained strong relationships with both internal and external customers, collaborated across
boundaries and drove accountability, ensuring the success of the company and its customers.
 Chaired monthly Accounts Receivable call with the Branch Manager & Team, ensuring that issues were
escalated and resolved in a timely manner.
DHL EXPRESS (IRELAND) LTD, Feltham, UK APR 2005 - SEPT 2011
SUPERVISOR, CUSTOMER ACCOUNTING, IRELAND RECEIVABLES APR 2007 - SEPT 2010
 Supervised the Collections, Cash Applications, Customer Disputes and Call Centre teams.
 Built and lead a Team of between 8 & 12 Accounts Receivable Agents, highly focused on ensuring that
clients paid to terms, while promoting customer satisfaction.
 Established ‘smart’ goals for both team and individuals, which resulted in a DSO reduction of 15 days and
overall Bad Debt reduction of 75%.
 Drove ‘Lean Project’ initiative, ensuring continuous improvement across all KPI’s.
Johnson Controls Inc.-INTERNAL-(Adam John Smyth)

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 Directly supported Senior Management and Sales Teams, which included customer visits & conference
calls.
 Successfully coordinated the migration of both the Credit Control and Cash Team functions to new
locations.
 Coordinated the outsourcing of the pre-legal function to a 3rd Party Collection Agency.
TEAM LEADER & KEY ACCOUNTS RECEIVABLE AGENT APR 2005 - MAR 2007
 Consistently delivered against cash collection and aged receivables targets for a select portfolio of
domestic and international Key Accounts, with complex billing and payment processes.
 Provided training and mentor support and monitored and motivated the team, which ensured employee
engagement, development and commitment to strive for individual, team and organizational excellence.
 Chaired weekly sales conference calls and team meetings and acted as the escalation point for major
internal and external customer issues.
VARIOUS TEMPORARY FINANCE ASSIGNMENTS AUG 2004 - MAR 2005
FM INSURANCE CO. LTD, Windsor, UK APR 2002 - JUL 2004
ACCOUNT MANAGER
 Global accounts receivable role in a highly specialised and high risk area of the insurance industry, relating
to natural disaster insurance policies.
 Developed and leveraged a broad range of relationships across various cultures and adapted
communication style to positively influence and increase effectiveness.
 Selected to participate in the ‘Fast Track’ development programme.
DUN & BRADSTREET, High Wycombe, UK MAR 1996 - MAR 2002
ACCOUNT MANAGER
 Managed inventory of 320+ ‘live’ accounts, both domestic and international in a debt collection capacity.
 Advised clients on feasibility / viability of legal action.
 Account Manager of the Year 1999.
 Assisted in project resulting in departmental ISO 2001 recognition.
HSBC BANK PLC, Various UK Locations OCT 1985 - FEB 1996
CHIEF CASHIER / SENIOR CLERK
 Supervised a team of 5 cashiers and effectively managed the branch cash ordering and cashbook
reconciliation.
 Responsible for a select portfolio of high risk and high value personal & business customers, and
processed secured and unsecured lending applications up to £200k.
PROFESSIONAL TRAINING, SYSTEMS KNOWLEDGE & SKILLS
 Excellent communication, interpersonal, leadership, time management and organizational skills.
 SAP, Oracle, GetPaid, Citrix, Peoplesoft, Outlook, Excel, PowerPoint, Microsoft Office; MS Word; Lotus
Notes.
 Sarbanes-Oxley, GAAP.
EDUCATION
Advanced Level – Economics, French & German
ACIB (Chartered Institute of Bankers) – Stage 1
Johnson Controls Inc.-INTERNAL-(Adam John Smyth)