3. 1. ABOUT M2K COMMUNICATIONS
2. DIFFERENTIATING CORE VALUES
3. SERVICES LINES
3.1 Mobility
3.2 Collaboration
3.3 Managed Data & Internet Services
3.4 ICT Managed Services
3.5 Mobility Management
3.6 ICT Project Management & Delivery
3.7 Customer Portal
3.8 Cloud
3.9 Concierge Service
3.10 Technology Lifecycle Management
3.11 Reporting
4. INDUSTRY CASE STUDIES
4.1 Government
4.2 Finance
4.3 Sport
4.4 Energy
5. PARTNERS
6. CLIENTS
7. ACCREDITATION
8. OUR COMMITMENT TO YOU
4. 1. ABOUT M2K COMMUNICATIONS
M2K Communications is a recognised Telstra Accredited
Business and Enterprise Channel Partner. Our focus is our
clients, and how our experience and knowledge can assist them
through the complex challenges of technology within their
business.
Through hard work and dedication, M2K Communications is
recognised as a reputable provider of telecommunications and
information technology services to enterprise and government
organisations, plus many medium and large size businesses
throughout Australia.
M2K Communications is a 100% Australian owned and
operated, proactive and dynamic business, offering Mobility,
Collaboration, Cloud, Data and Managed Network Services.
Established in 1994, M2K Communications is now taking its 22
year history and revolutionising the way we service our clients
and work with our business partners. We are achieving this
through our ethical standards and collaborative business
practices, as well as developing innovative systems and
processes to support not only the growth of our business, but
that of our clients.
5. • Government
• Finance
• Sport
• Business
• Energy
• Agriculture
• Manufacturing
• Transport
Consult Design Resource SupportImplement Report
Mobility
Managed Data
& Internet
ICT Project
Management
&
Delivery
Integration
Program
Mobility
Management
ICT Managed
Services
Collaboration
Cloud
• Government
• Finance
• Sport
• Business
• Energy
• Agriculture
• Manufacturing
• Transport
Mobility
Managed Data
& Internet
ICT Project
Management
&
Delivery
Integration
Program
Mobility
Management
ICT Managed
Services
Collaboration
Cloud
ResourceDesignConsult Implement Support Report
6. "Synergy is the creation of a whole that is greater than the simple sum of
its parts".
Aristotle
By integrating synergy into our everyday practices, the team at
M2K Communications can deliver world-class service that
exceeds expectations.
Working collaboratively with clients and listening to their
feedback, keeps us focused on their needs, their objectives and
their specific requirements.
Our combined efforts internally, equate to proactive, cost
effective and client focused results. And through our integrity,
determination, skill and experience, we provide leading edge
technology solutions ensuring an outstanding customer
experience.
To create synergy within M2K Communications, we focus on our
people, on teamwork, and on personal accountability.
Our differentiating core values are:
￮ Be Client Focus
￮ Listen
￮ Collaborate
￮ Respond
￮ Be Proactive
￮ Be Accountable
￮ Deliver On Time & To Budget
￮ Ensure An Outstanding Customer Experience
2. DIFFERENTIATING CORE VALUES
8. 3.1 MOBILITY
When it comes to business and ramping up productivity by
enabling workforce mobility, there’s more to it than giving every
employee a mobile phone and a tablet!
M2K Communications is acutely aware that if mobility is not at
the heart of our client’s plans for the future, they could be at a
serious disadvantage to their competitors.
Mobility offers so much in terms of increased productivity, cost
savings and connectivity. M2K believes that people are at the
heart of a strong mobile workforce strategy. We know that by
equipping employees with the right tools to communicate and
collaboratively work together, business objective and success
will follow.
M2K Communications plays an integral role in optimising
business mobility for our clients. M2K designs bespoke
programs and achieves our client's desired outcomes by
reviewing current communications services and existing usage
levels; we then clearly align our road-map to our clients'
business objectives.
Having considered where our clients want to go, M2K will design
and implement a plan to get them there. M2K knows the right
solution is essential to optimising performance through better
productivity, flexibility and reliability.
It doesn’t stop there… Mobility doesn’t rest, so neither do we.
M2K won’t just implement and then walk away – our clients
know they can rely on us to regularly review their mobility to
ensure optimisation is always at its peak.
The reality is that technology is constantly redefining business in
profound ways and it is M2K’s objective to be the conduit
between rapidly changing technology and our client’s
commercial, financial and operational needs into their future.
9. 3.2 COLLABORATION
Collaboration or Unified Communications is the integration of
real-time, enterprise, communication services that brings people
together. Collaboration is the integration of email, telephony,
audio conferencing, video, instant messaging and web
conferencing.
If designed and implemented effectively, Collaboration will keep
mobile workforces empowered and connected while improving
workplace productivity. This is achieved by seamlessly
connecting staff, customers and subject matter experts through
streaming communication from diverse locations anywhere in
Australia or overseas.
Technology is moving rapidly. You can rely on M2K
Communications to guide your business through the challenges
of communications by designing and implementing tailored
Collaboration solutions for your business.
By aligning with M2K Communications you can expect:
￮ A more productive and connected work environment
￮ Cost savings and reliable solutions
￮ Increased customer and employee satisfaction
￮ Worthwhile reporting
M2K
Collaboration
Video
Email
Voice
Mobility
Presence
Data
Directory
10. 3.3 MANAGED DATA & INTERNET SERVICES
M2K Communications delivers fast, reliable and secure data
connectivity solutions, utilising world-class wired and wireless
networks. M2K will implement a platform that enables our
clients to work efficiently and reduce communication costs
through sophisticated, scalable data networks supporting future
business growth.
M2K will design a bespoke, non-complex, end-to-end, turn-key
solution. Our solutions include access, including wireless access
where fixed-line connectivity is not practical; network and on-
site equipment components; maintenance and on-going support,
and cost-efficient billing. M2K will streamline voice, data and IT
infrastructure to avoid the risk and cost of building, maintaining
and managing wide area networks.
M2K Communications provides the support and the assurance
of an Australian based, single point of contact, all-inclusive
response and restore team with a superior Service Level
Agreement for our clients.
Benefits:
￮ Remove the need to recruit and up skill specialised IT
personnel
￮ Avoid large upfront investment for infrastructure
￮ Gain greater business efficiencies and return on
investment
￮ Reduce the risk of voice and data technology
obsolescence
￮ Innovation and competitive differentiation
￮ Highly secure with best-practice backup procedures
integrated into our solutions
￮ Allow clients to focus on their core business
11.
12. 3.4 ICT MANAGED SERVICES
Service Desk or Help Desk Support should be simple, effective
and affordable – but this is often not the case. Too often we
hear stories of staff and customers waiting on hold trying to
reach their IT help desk.
M2K Communications has the Australian based people, tools
and processes to deliver a service desk you will love.
We deliver an incredibly high Service Level Agreement standard,
ensuring minimal wait times; and we resolve more than 70% of
issues on the first call. It’s no wonder our clients rate M2K
Communications IT Support so positively.
M2K offers IT Support in various ways, including casual support,
pre-paid support plans, fixed cost support plans and IT
outsourcing.
Our dedicated team provide technical and end-user support to
our clients right across Australia.
Access immediate and cost effective remote support; have your
IT network monitored 24/7, and let us identify issues prior to
them interrupting your business operations.
Our proven methodology, discipline and track record,
demonstrates our ability to provide excellent and consistent
Australian based IT Support services so our clients can focus on
their business.
13. Mobile Device Management (MDM) helps businesses easily
configure and secure their mobile devices from one central
place.
M2K Communications implements MDM solutions for our
clients by utilising Cloud MDM solutions across every device,
every operating system and every mobile deployment. Our
scalable enterprise mobility management platform integrates
with existing systems and allows management of all devices,
regardless of type, platform or ownership.
M2K offers the technical knowledge, industry experience and
resources to ensure a successful implementation. Regardless of
the deployment method and scale, implementing MDM is a
streamlined process due to our solution's inherent design and
our company’s highly defined implementation methodology.
3.5 MOBILITY MANAGEMENT
14. Information and Communication Technology (ICT) Project
Management and Delivery is designing, implementing and
exercising a workable ICT solution, to enhance capabilities for
future growth.
So put simply, the ICT within your business needs to be
assessed, customised systems designed, implemented, tested
and rolled out, staff trained and then systems, process and
output evaluated.
Information has become an essential asset for business that
affects all aspects of activity. M2K Communications is acutely
aware that the ability to effectively manage the quality and flow
of information is vital to our client’s business survival and
growth.
This reality has taken on an unprecedented drive to adopt
information technology (IT) specialists to address both the
architecture of individual systems and the relationships between
them.
ICT Project Management and Delivery is a complicated task and
requires a highly trained Systems Architect specialist – much like
our experts at M2K Communications. Our team will address
Disaster Recovery, Business Continuity Planning, and the
combination of Cloud and on-premise solutions, to facilitate
effective and efficient outcomes.
3.6 ICT PROJECT MANAGEMENT & DELIVERY
15. M2K
Communications
ICT Project
Management
& Delivery
Methodology
Evaluation of
Processes &
current structure
Suggestions
for
improvement
& process
optimisation
Application design
together with
the client
Application,
construction &
implementation
Evaluation,
training &
monitoring
Mapping processes to determine the
starting point and what currently exists
Optimise a process
with the right
combination of
technologies
M2K chooses technologies and
reviews options with our client.
The client is part of the project
from the very beginning and
feedback is vital
Weekly delivery of
developments for the end
user to operate and
request for changes. It is
IDEAL that the end user is
part of the process of
development and testing
These determine
KPI’s, reports and
other metrics, per
user, in order to
monitor that the
process is working
as agreed
16. 3.7 CUSTOMER PORTAL
The M2K Communications Online Portal offers our clients a fast
and convenient way to see new products, place orders and
manage their account.
The M2K portal is customisable to suit clients’ specific product
requirements, meaning they control exactly what their
employees see, order and report on.
M2K are committed to providing a secure and bespoke online
portal for all our clients.
Features include:
￮ New connections
￮ Purchase hardware outright and hardware on a plan
￮ Make changes to your service
￮ Add and manage international roaming, voice and data
packs
￮ Order device accessories
￮ Lodge a mobile repair request
￮ Access product news and updates
￮ Request car kit installations
17. 3.8 CLOUD
What is the 'Cloud'?
Where in the past, people would run applications or programs
from software downloaded on a physical computer or server in
their building, cloud computing allows people to access to the
same kinds of applications through the Internet.
How does the 'Cloud' work for business?
Working on the cloud allows your business to be nimble,
efficient and cost-effective. If you quickly need access to more
resources, the cloud can scale rapidly. Conversely, if you need to
downscale or reduce resources, this can be done just as easily.
What does M2K deliver to clients?
￮ Assess current systems and processes
￮ Plan, deliver, test and transition to the latest cloud
technology
￮ Determine the appropriate size and design of the
cloud environment
￮ Train users and administrators to get the most out of
cloud technology
￮ Assist with selection and design of applications,
infrastructure, network, security and backup
￮ All without disruption to your business
M2K can remove the cost, time and effort barriers and quickly
harness all the benefits of the latest cloud technology for our
clients. We have Information and Communications Technology
(ICT) experts available through our national network of cloud
partners.
18. 3.9 CONCIERGE SERVICE
As businesses transition their mobile fleet to smart devices
(phones & tablets) to take advantage of Cloud applications, they
have quickly realised that they cannot afford to have their staff
without a working device. Additionally they don’t have the
expertise to manage their repair and rollout requirements.
M2K Communications have responded to our clients by offering
an effective, affordable, simple asset registry and repair service
– we call it the M2K Concierge Service.
We provide our clients with:
￮ A managed loan pool including hot swapping
handsets, asset registry, data wiping, and setup of a
mobile device management (MDM)
￮ Repair of handsets
￮ Monthly reporting
￮ Recycling of old hardware including data wiping
Let M2K Communications take care of your mobile assets, so
you can relax and get on with the important aspects of your
business.
19. Did you know…
￮ Over 90% of the materials used in mobiles and
accessories can be recovered
￮ These materials can be used to make everything from
stainless steel to plastic fence posts
￮ Mobiles should never be thrown out - they are not
biodegradable, and contain materials that can harm the
environment
￮ For every tonne of mobile phone material recovered,
10 tonnes of greenhouse gas emissions are avoided
M2K Communications offers a complete recycling management
package, and by recycling with M2K, we can guarantee that your
phones will not end up in landfill.
How it works:
￮ Send us your mobile phones and devices
￮ We will quote you with a current market valuation
￮ On acceptance of our quote a Certificate of Recycling
will be issued for your records
￮ Receive an in-house credit attached to your account
to spend on any of our products or services
Reasons to recycle with M2K:
￮ Fast asset valuation
￮ Risk management through free data wiping and
secure handling
￮ Convenient service
￮ Total account management
￮ Flexible service
￮ Certificate of Recycling
￮ Environmental compliance
3.10 TECHNOLOGY LIFECYCLE MANAGEMENT
20. 3.11 REPORTING
M2K Communications provides our clients with transparent,
relevant and accessible reporting, because we know how
important it is to document usage and provide a means of
comparison, to help formulate budgets and develop strategic
and infrastructure plans for the future.
M2K Communications values the trust our clients have in us
when it comes to storing and reporting on their technology data.
We provide the following reports:
￮ Mobile data usage management (MDUM)
￮ Asset tracking and asset reporting
￮ Procurement tracking and reporting
￮ T-Analysis cost centre breakdowns
￮ System up-time and network health
￮ Security reporting
￮ Web monitoring
￮ Sales audit reporting
￮ Add/move changes auditing
￮ Mobile fleet optimisation reporting
21. 4.1 GOVERNMENT
DEPARTMENT OF PREMIER AND CABINET
The vision of the Department of Premier and Cabinet (DPC) is to
be “Recognised and respected leaders in whole-of-government
policy and performance.”
The DPC work for the people of Victoria by helping the
government achieve its strategic objectives. They do this by
supporting the Premier, Deputy Premier, Special Minister of
State, the Ministers for Aboriginal Affairs, Equality, Multicultural
Affairs, Prevention of Family Violence, Veterans and Women, as
well as the Cabinet.
M2K Communications is the Preferred Enterprise Mobility
Partner for the DPC’s mobility procurement. M2K also provisions
International Roaming access and allowances for DPC staff.
"The Department of Premier and Cabinet has been involved with M2K
Communications since 2009 and we are extremely happy with the
services they provide.
Outside of what is mandated within the SPC (State Purchasing
Contract), our Department regularly reviews the market for best vendors,
value add is of high importance along with pricing and M2K ticks all the
boxes. An example to this is the upgrading of the devices iOS prior to
delivery. This means we can quickly deploy the handset as soon as it
arrives.
Compared to the TCS help desk, M2K are much quicker and efficient with
certain service requests, ie. 10 minutes turnaround time for a new mobile
number creation and same day delivery of purchase orders. At times there
is a requirement for urgency and it helps to know we have a vendor we
can turn to, to deliver when needed.
Below are some projects over the years M2K has won the tender for and
assisted in delivering to DPC:
• Wifi upgrade project at Government House
• Provision of Wifi access point hardware for DPC
• Wifi installation within the Premier's Floor / 1 Treas using Aruba WAP's
I'm happy to recommend M2K Communications to anyone after a
friendly, efficient, cost effective service."
Kevin Duong - ICT Services Specialist
4. INDUSTRY CASE STUDIES
22. 4.2 FINANCE
CROWE HORWATH AUSTRALASIA LTD
Crowe Horwath Australasia is the largest provider of practical
accounting, audit, tax, business and financial advice to
individuals and small and medium businesses from a
comprehensive network of over 80 offices.
Crowe Horwath International is ranked amongst the top 10
global accounting networks, and is known for delivering quality
audit, tax and advisory services in more than 100 countries.
They are experts at creating a relationship their clients can
count on – they pride themselves on being large enough to offer
a range of expertise and skills - and small enough to provide the
personal touch.
The fit between Crowe Horwath and M2K Communications was
a perfect one. M2K’s personalised service supported Crowe
Horwath through their negotiations with Telstra and helped
identify key areas of their mobility proposal where savings could
be made and greater returns on investment found.
M2K are also working with Crowe Horwath to consolidate their
many mobile accounts and review their ICT hardware, and bring
them across to a faster, more reliable, cost effective solution.
“What really makes the difference for us, is M2K’s understanding of our
business and our objectives.
I have actually engaged their services for two other businesses I own. Be it
large or small, there is no doubt that the M2K commitment to excellence
in customer service, does not falter.
In my opinion, M2K is a business I am happy to continue to refer to
others. I will use M2K in all my ventures, and plan to expand their services
within my current operations.
I only wish that other service businesses would follow M2K's lead in how
to treat and service clients. I wish them every success."
Philip Hart - Director
23. 4.3 SPORT
AFL
The Australian Football League (AFL) is the highest-level
professional competition in the sport of Australian Rules
football. The league was founded as the Victorian Football
League (VFL) with its inaugural season commencing in 1897.
Originally comprising only teams based in Victoria, the
competition's name was changed to the Australian Football
League for the 1990 season, after expanding to other states
throughout the 1980s.
The AFL has a proud heritage and M2K Communications was
thrilled to partner with them to play a supporting role in their
future. M2K embraced the spirit of being part of the AFL team
when they needed help with their mobility solutions. M2K
provided the AFL with mobile internet connectivity for the
current preseason NAB Challenge.
M2K also supplied and implemented phone systems for AFL
Sports Ready affiliate regional programs across the country.
“We knew M2K would assess our requirements and recommend cost
effective solutions for our business, and we soon realised how serious the
M2K team took their commitment towards us as their client. As a result,
our team now turn to their team first.
Both of our businesses work well together and we can always rely on M2K
to deliver the right outcome for the AFTL.
A recent example, is M2K providing 4G Internet at our regional venues for
the 2016 NAB Challenge preseason competition over a 3 week period,
which worked really well and was a seamless solution”
Leigh Meredith – IT Support Officer
24. AUSNET SERVICES
AusNet Services is Victoria's largest energy delivery service
business, owning and operating approximately $11 billion of
electricity and gas distribution assets that connect into more
than 1.3 million Victorian homes and businesses.
In terms of customers, that represents a number that is close in
number to their meter count - which is over 700,000 electricity
meters and over 600,000 gas meters. That's a lot of families
and businesses that receive the benefit of safe, reliable and
efficient energy every day.
AusNet turned to M2K Communications for the project
management of their voice data, M2M and mobility services.
Some of AusNet’s programs have over 30,000 active sim cards.
AusNet rely on M2K Communications to provide them with
accurate mobile reporting.
M2K Communications also assisted AusNet from a managed
services perspective with cost centre billing, their asset registry
and their mobile device loan pool.
“In the ever changing world of running a business we rely on many
suppliers, large and small, to help us deliver what we believe to be a first
class product.
In the world of telcos there are huge players who tell you that they can do
anything. When the chips are down you need someone you can rely on.
M2K Communications has always listened to our issues and worked with
us to devise realistic and positive solutions.
If anyone mentions they have telco problems we just give them M2K's
number, knowing that they will provide an excellent service.”
Matthew McNair - ICT Operations & Security
ENERGY4.4
28. Thank you for giving M2K Communications the opportunity to
partner with you. We understand the important role our
solutions play in helping to fulfil your business objectives,
budgets and specific needs.
When you have questions about M2K products or services, we
want to answer them right away. We are dedicated to providing
you with the industry’s best customer support through prompt,
accurate, and courteous service every time. The M2K team are
experienced industry specialists, equipped with state of the art
tools, and trained in the very latest communications and IT
solutions, to effectively and efficiently support your business.
M2K’s client relationships are built on service you can trust. Our
solutions are continually evolving to stay in tune with rapidly
changing technology. We will proactively review your business
technology and will recommend the latest products to save you
money - but only if they are the right products for your business.
We don’t believe in selling for the sake of selling, because we
would never jeopardise the trust you have in us.
We will give you the confidence to rely on M2K Communications
to take care of your business technology, so you can stay
focused on your business objectives and outcomes.
We value your feedback and invite you to let us know what we
are doing well, and how we can improve to better service your
needs. Our clients are our number one priority.
We are living our values
￮ Be Client Focused
￮ Listen
￮ Collaborate
￮ Respond
￮ Be Proactive
￮ Be Accountable
￮ Deliver On Time & To Budget
￮ Ensure an Outstanding Customer Experience
8. OUR COMMITMENT TO YOU
29. HEAD OFFICE
Level 6, 100 Albert Road
SOUTH MELBOURNE VIC 3205
POSTAL ADDRESS
PO Box 634
SOUTH MELBOURNE VIC 3205
TELEPHONE: (03) 9927-6100
FACSIMILE: (03) 9927-6199
EMAIL: info@m2k.com.au
WEB: www.m2k.com.au
