2019-05-15 DevOpsDays Zurich https://devopsdays.org/events/2019-zurich In the early days of Netguru, we were a bunch of developers and didn’t even think of having a dedicated ops role - life was simple and easy. The company grew, so did our requirements and challenges, and that’s why we’ve decided to change this by introducing The DevOps Team. That’s also how we’ve entered a very dangerous path with a lot of obstacles related to technology, people, and culture. This presentation is about real scenarios which we’ve encountered and the way we handled them. This is a story about money, expectations, tickets, sweat, and long hours spent making everybody happy. If you’re thinking of hiring a “DevOps Specialist”, then this talk is just for you. Don’t wake up one day and realise that there’s a team in your organisation which takes your focus and energy in the wrong direction.

1. How we killed DevOps by creating
a dedicated DevOps team
Adam Nowak

2. 🌃

3. 😤

4. 📳

5. 🔥

6. 👍

7. 🏁

8. ☎

9. 👶

10. ❌

11. Hello Zurich!
Grüezi mitenand!

12. Hello Spreitenbach!
Grüezi mitenand!

13. Hello DevOps friends!
Grüezi mitenand!

14. _
How did we kill DevOps?

15. Let’s go back in time

16. Pre-DevOps team era
Pre-D
evO
psteam

17. Pre-DevOps team era
•Small web-dev agency
•Simple infrastructures
•No dedicated "ops" role
•Developers manage servers and
deploy on their own

18. Developer manage servers…
•Small community
•Open meetings
•Common tools & best practices
•Part-time Ops

19. DevOps definition v1
People who can do servers and update them via
scripts and they automate things.

20. Challenges
🤝+
🤯⚙

21. Things evolve
•We need someone to take us through
the cloud & container journey
•We want to automate everything
•There is more "heavy DevOps" to
handle

22. We need him!

23. Create A proper Team

24. DevOps Team
Pre-D
evO
psteam
D
evO
psteam

25. DevOps delivers
📦☁
0♾

26. Growth happens

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28. Something is not right…

29. DevOps team
ó¶ÿêW

30. Something is not right…
This is what
devops do! ☝
I’m here to do
dev stuff! 😤
I don’t
know how
to… »
The checklist
doesn’t work ☹
I can’t access
the server 😡
I’m getting crazy about
waiting for 3-4 weeks for
simple tasks! 🕰 🛑

31. 🤔💩❓

32. _
What’s going on?

33. We can’t keep up
with work

34. Centralisation
Project Project Project
Project Project Project
Project Project Project
Project Project Project
Project Project Project
Project Project Project
Improvement
DevOps
Project Project Project
😡
😠
🤬
👎
🔥
😱

35. _
The result?

36. The Ops knowledge among
the team decreases

37. The tools we created
are for Ops, not Devs

38. Everything is maintained
from one central place

39. The tension between teams
becomes an issue

40. Let’s hire
More DevOps engineers!

41. Not so easy

42. Overtime is the new normal

43. On-call is just yet another shift

44. Business landscape changes
💰👔
💯☝

45. At the same time the team needs
🙏🤝
🧯🛠

46. State of DevOps
•There’s a huge demand for the
DevOps services
•DevOps is the bottleneck

47. 🔥
🚒🔥
🧯🔥
🔥
🔥
🔥
🔥
🔥
🔥🔥🔥
🔥 🔥
🔥
🔥
🔥

48. No one is happy

49. 💩❗

50. Desperate times, desperate measures

51. #devops-wartime
Pre-D
evO
psteam
D
evO
psteam
#devops-w
artim
e

52. Photo by Shane Rounce on Unsplash
All hands on deck

53. Cooperation with other departments
Photo by Quino Al on Unsplash

54. Daily meetings & status updates
Photo by Thomas Drouault on Unsplash

55. Communication during #devops-wartime
⛺🔥
✅

56. Focus!

57. Wartime gave us
•Sense of urgency
•Cross-company collaboration and
engagement
•Possibility of doing things differently
•Focus

58. Positive feedback!
I really appreciate
the efforts to
reorganise structure
and processes in the
DevOps team.
DevOps: Guys are doing
massive overtime, their
processes are a to be
cleaned-up - I'm really
hoping they will figure this
out in upcoming months,
fingers crossed!
I think that the situation between PM
and DevOps goes in the right
direction, recent news about the
reorganisation are very encouraging!

60. DevOps enlightenment
Pre-D
evO
psteam
D
evO
psteam
#devops-w
artim
e
D
evO
psenlightenm
ent

61. The "AHA!" moment

62. Slack conversation with my friend Bartosz

64. DevOps?

65. DevOps!

66. HTTPS://AWS.AMAZON.COM/DEVOPS/WHAT-IS-DEVOPS/
DevOps definition v2
Combination of cultural philosophies, practices,
and tools that increases an organization’s ability
to deliver applications and services at high
velocity.

67. DevOps culture
Pre-D
evO
psteam
D
evO
psteam
#devops-w
artim
e
D
evO
psenlightenm
ent
D
evO
psculture

68. CALMSDiamond Edwards & John Willis
Culture
Automation
Lean
Measurement
Sharing

69. Be aware of
DevOps teams

70. We need to work
together

71. Good change
takes time

72. Continuous
*

73. DevOps is dead
Long live DevOps!

74. DevOps is a culture,
a movement, a philosophy

75. DevOpsDays lunch
☕ ☕ ☕ 🍪 ☕ 🍽

76. Thanks!
Adam Nowak
Development Process Practice Lead
@lubieniebieski | adam@netguru.com