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Designing for Future Technology

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Designing for Future Technology

Synthesizing abstract findings gathered from user research about a current technology design problem is tough. However, even more difficult is gathering insights from a design problem that revolves around technology that has not yet been built or its form and function not fully understood. Nonetheless, designers must evolve to be able to tackle these problems as our world grows increasingly interconnected and complex, but what are some of the ways to do so?
In this talk, we will discover and discuss a research method that is used to understand the very nature of these abstract future design problems in order to gain insights into emerging trends of human behavior. The outcome of this research methodology is not only a glimpse into how people might behave as they adopt new technology, but can also be used as a tool to gain trust and approval from stakeholders. This method is not only an important tool for researchers, but should be known by anyone looking to help build our future world.

Synthesizing abstract findings gathered from user research about a current technology design problem is tough. However, even more difficult is gathering insights from a design problem that revolves around technology that has not yet been built or its form and function not fully understood. Nonetheless, designers must evolve to be able to tackle these problems as our world grows increasingly interconnected and complex, but what are some of the ways to do so?
In this talk, we will discover and discuss a research method that is used to understand the very nature of these abstract future design problems in order to gain insights into emerging trends of human behavior. The outcome of this research methodology is not only a glimpse into how people might behave as they adopt new technology, but can also be used as a tool to gain trust and approval from stakeholders. This method is not only an important tool for researchers, but should be known by anyone looking to help build our future world.

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Designing for Future Technology

  1. 1. Designing for Future Tech a research method to understand adoption
  2. 2. Hello! Adaeze is a user experience researcher at HARMAN Intl. focused on the IoT market and future technology...
  3. 3. Hello! ...and a recent graduate from UT Dallas in May 2018! Adaeze studied how current technology impacts human behavior and what it means to create meaning.
  4. 4. My Experience
  5. 5. I didn’t start out understanding future technology… I was thrown into it.
  6. 6. One thing I learned was that future interactions are moving towards Zero UI, or UIs without interface.
  7. 7. As someone who spent time building apps and websites in college, this became an obvious challenge for me.
  8. 8. I’m still learning, but I learned the most by taking a step back and reading about the history of interactions.
  9. 9. HCI Waves and theories
  10. 10. Technology was all about the personal computer. Basic understanding and research of the user was is just now budding. 70’s Susanne Bødker. 2006. When second wave HCI meets third wave challenges. In Proceedings of the 4th Nordic conference on Human-computer interaction: changing roles (NordiCHI '06), Anders Mørch, Konrad Morgan, Tone Bratteteig, Gautam Ghosh, and Dag Svanaes (Eds.). ACM, New York, NY, USA, 1-8. DOI=http://dx.doi.org/10.1145/1182475.1182476 Yvonne Rogers. 2012. HCI Theory: Classical, Modern, and Contemporary (1st ed.). Morgan & Claypool Publishers.
  11. 11. Collection of applications were situated in groups to work together while HCI methods turned to contextual research and social approaches beyond the desktop. 90’s Susanne Bødker. 2006. When second wave HCI meets third wave challenges. In Proceedings of the 4th Nordic conference on Human-computer interaction: changing roles (NordiCHI '06), Anders Mørch, Konrad Morgan, Tone Bratteteig, Gautam Ghosh, and Dag Svanaes (Eds.). ACM, New York, NY, USA, 1-8. DOI=http://dx.doi.org/10.1145/1182475.1182476 Yvonne Rogers. 2012. HCI Theory: Classical, Modern, and Contemporary (1st ed.). Morgan & Claypool Publishers.
  12. 12. Technology has spread to every aspect of our lives: our home, workplace, daily lives. Research follows by focusing on culture, testing in the wild, and critical theory. 2010’s Susanne Bødker. 2006. When second wave HCI meets third wave challenges. In Proceedings of the 4th Nordic conference on Human-computer interaction: changing roles (NordiCHI '06), Anders Mørch, Konrad Morgan, Tone Bratteteig, Gautam Ghosh, and Dag Svanaes (Eds.). ACM, New York, NY, USA, 1-8. DOI=http://dx.doi.org/10.1145/1182475.1182476 Yvonne Rogers. 2012. HCI Theory: Classical, Modern, and Contemporary (1st ed.). Morgan & Claypool Publishers.
  13. 13. Our focus turns to space. We’re still within participatory design, but we are using research to understand spatial interactions that are multi modal. Theories are unknown, but budding. Today and beyond Susanne Bødker. 2006. When second wave HCI meets third wave challenges. In Proceedings of the 4th Nordic conference on Human-computer interaction: changing roles (NordiCHI '06), Anders Mørch, Konrad Morgan, Tone Bratteteig, Gautam Ghosh, and Dag Svanaes (Eds.). ACM, New York, NY, USA, 1-8. DOI=http://dx.doi.org/10.1145/1182475.1182476 Yvonne Rogers. 2012. HCI Theory: Classical, Modern, and Contemporary (1st ed.). Morgan & Claypool Publishers.
  14. 14. Now I’m tasked to design/ideate on a future experience in a car with an intelligent voice agent.
  15. 15. But interactions that are future thinking don’t have usability concerns or needs yet.
  16. 16. So what am I even testing?
  17. 17. Obviously the point isn’t usability. What about adoption? How do you conduct testing that is not focused on usability but rather, adoption?
  18. 18. During this project I learned about provocation… and it’s helping change the way I view our future world.
  19. 19. Provocation To understand what it means to have meaning.
  20. 20. ● Started in the early 1990s ● Used to test the adoption of future technologies or new features not yet created. ● Used to discuss pain points and desirable aspects for the future ● Used as a bridge between investigation and design of new possibilities. ● Not focused on usability or design guidelines, but rather is focused on adoption. ProvocationWhat is it? Laurens Boer and Jared Donovan. 2012. Provotypes for participatory innovation. In Proceedings of the Designing Interactive Systems Conference(DIS '12). ACM, New York, NY, USA, 388-397. DOI: https://doi.org/10.1145/2317956.2318014
  21. 21. Like most research methodologies, it all starts with a framework. Geraint Rhys Sethu-Jones, Yvonne Rogers, and Nicolai Marquardt. 2017. Data in the garden: a framework for exploring provocative prototypes as part of research in the wild. In Proceedings of the 29th Australian Conference on Computer-Human Interaction (OZCHI '17), Alessandro Soro, Dhaval Vyas, Bernd Ploderer, Ann Morrison, Jenny Waycott, and Margot Brereton (Eds.). ACM, New York, NY, USA, 318-327. DOI: https://doi.org/10.1145/3152771.3152805
  22. 22. 1. What do you want to understand and achieve? 2. How provocative should the prototype be? Core Questions Geraint Rhys Sethu-Jones, Yvonne Rogers, and Nicolai Marquardt. 2017. Data in the garden: a framework for exploring provocative prototypes as part of research in the wild. In Proceedings of the 29th Australian Conference on Computer-Human Interaction (OZCHI '17), Alessandro Soro, Dhaval Vyas, Bernd Ploderer, Ann Morrison, Jenny Waycott, and Margot Brereton (Eds.). ACM, New York, NY, USA, 318-327. DOI: https://doi.org/10.1145/3152771.3152805
  23. 23. 1. Selection of technology 2. Modality and representation 3. Spatial and temporal scope 4. Fidelity of prototypes Core Decisions Geraint Rhys Sethu-Jones, Yvonne Rogers, and Nicolai Marquardt. 2017. Data in the garden: a framework for exploring provocative prototypes as part of research in the wild. In Proceedings of the 29th Australian Conference on Computer-Human Interaction (OZCHI '17), Alessandro Soro, Dhaval Vyas, Bernd Ploderer, Ann Morrison, Jenny Waycott, and Margot Brereton (Eds.). ACM, New York, NY, USA, 318-327. DOI: https://doi.org/10.1145/3152771.3152805
  24. 24. Need hypothesis or personas to build test protocol. Can be in a usability lab or “in the wild”. Prototype Testing
  25. 25. Early adopters of current technology that is relevant to future tech with a mixture of the business’ targeted audience. Types of Participants
  26. 26. Examples Render Lamp prototype by Laurens Boer, Jared Donovan, and Jacob Buur in situ. “Sensitive Aunt” prototype by Laurens Boer, Jared Donovan, and Jacob Buur in situ.
  27. 27. 1 Week 1-2 Weeks 1 Week SETUP Researching the problem statement, understanding current technology and behaviours, creating personas, creating hypothesis of motivations. TESTING Building the prototype, recruiting participants, building test protocol, testing. ANALYSIS Finding patterns in behavior, creating mental models from patterns, discovering new opportunity area for future research and/or testing. Testing Timeline
  28. 28. Project Timeline Provocation
  29. 29. A research report that can tactfully explain opportunity areas that benefit the business. Less academia, more business.
  30. 30. How do we benchmark our success? I’m unclear of the answer myself.
  31. 31. Conclusion
  32. 32. I’m still not an expert in using provocation. I’m just winging it based from the academia I’ve read.
  33. 33. Fortunately, I work at a company who is willing to listen and consider research outputs, even when they are abstract from a method such as this.
  34. 34. Regardless, I am here for anyone who is willing to try with me.
  35. 35. Questions
  36. 36. Thanks for listening! linkedin.com/in/adaezeokwesa/ Dallas UX Mentors: bit.ly/2MJ3Efw IG: adaezetula Youtube: youtube.com/shesjustbrilliant

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