Are we there yet? Have we reached that point in time when every customer is delighted conversing with machines and willingly embracing what we offer them? Do we all have our own AI assistants? The short answer is no. But … we’ve come a long way in recent years when it comes to conversational interfaces and leveraging artificial intelligence. The technology itself has improved in leaps and bounds, and there is a clear customer acceptance and willingness to use conversational-based engagement systems. The robots aren’t taking over the world – not yet – but they are here to help, and opportunities abound. In this webinar TRA partner and research director, Trevor Clarke, will outline: The advances in AI and conversational interfaces. Explain the successes and shortcomings of several early adopters. Offer a vision for what comes next and how to prepare. Date: Tuesday, 4 December, 2018 Times: Australian Eastern Daylight Time (AEDT): 2 p.m. Australian Eastern Standard Time (AEST): 1 p.m. New Zealand: 4 p.m. Singapore, Hong Kong: 11 a.m. Trevor Clarke About the presenter Trevor Clarke specialises in helping clients understand the many dynamics of the diverse Asia-Pacific region to get the best out of technology investments and opportunities. As the research director and founding partner of Tech Research Asia, he has successfully helped establish and grow one of the most exciting IT analyst, research, and consulting firms in the industry.

1. Starting a Fresh
Conversation with AI and
the Bots
Trevor Clarke, Director of
Research, Tech Research Asia
Cassandra Theocharous,
Marketing, Acquia

2. Welcome to Today’s Webinar!
MODERATOR
Cassandra Theocharous, Senior Marketing Specialist, Acquia
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3. At Acquia, we give our
customers the freedom to
build tomorrow on their
terms.

4. Starting a Fresh
Conversation with AI and
the Bots
Trevor Clarke, Director of
Research, Tech Research Asia
Cassandra Theocharous,
Marketing, Acquia

5. Starting a new
conversation with
the bots:

6. HOW LONG DOES IT
TAKE A HUMAN TO
LEARN HOW TO SWING?

7. A few minutes….?

8. General Artificial
intelligence
Deep Learning /
Neural Networks
Machine learning
Supervised
learning
Chat bots
Conversational
intelligence or
Interface
Cognitive
Services via API
Robot advisors
Virtual
concierges or
assistants
Natural
Language
Processing/
Generation
Ensure you have a unified
set of terminology across the
organisation.

9. SO WHAT HAS
CHANGED?

14. EXAMPLES IN
ACTION TODAY

22. WHAT HAPPENS
NEXT?

23. o Open Source Push
o Ethics, Bias and Privacy
Remain an Issue
o Malicious Use Increases
o Personalization
Improves
o Use Cases Clearer

24. NEXT STEPS

26. Thank You.
trevor@techresearch.asia | www.techresearch.asia | www.techquarterly.asia
Are you a business or technology
executive that needs advice or
validation for your IT or digital
strategy?
TRA’s CxO advisory service can help:
o
o
o

27. Questions?
Submit your questions in the Q/A Tab and we’ll attempt to
answer them.
To learn more about how Acquia can help you,
visit Acquia.com

28. THANK YOU