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Webinar:
Is it Alive? Read the Project Vital Signs



              June 12, 2012
           11:00 AM – 12:30 PM
                                        1
ITMPI005
Gopal Kapur
            Founder
Center for Project Management
    gkapur@center4pm.com




   Michael Milutis
    Director of Marketing
   Computer Aid, Inc. (CAI)
 Michael_milutis@compaid.com

                                2
Center for Project Management
The Center for Project Management, is a professional services and training
organization:
    Business process optimization
    Strategy execution
    Change management
    Portfolio management
    Project management

We offer an extensive catalog of management workshops, executive
coaching, productivity tools, trend research, and published works.

                                                                        3
CAI Achieves IT Operational Excellence




                                         4
PDU CREDITS
    FOR THIS WEBINAR

The Project Management Institute
 has accredited this webinar with PDUs




                                         5
NOW AVAILABLE!
ONLINE WEBINAR RECORDINGS
     ANYTIME ACCESS!

WWW. ITMPI.ORG / LIBRARY

     www.twitter.com/ ITMPI
                              6
Project Vital Signs




Copyright 2012, Center for Project Management®
                               7
Progress Reviews Principles
 Percent Complete is Insidious




              In a marathon, the midpoint is
                 not halfway to the finish.




Copyright 2012, Center for Project Management®
Percent Complete is Insidious


                                                 Fantasy
        % Complete =
                                                 Fantasy
                                                      George Glaser


                                                 Fantasy
         % Complete =
                                                   Lie
                                                         Gopal Kapur




Copyright 2012, Center for Project Management®
Work Progress - Construction

  Mostly Linear
      Progress



                                                  o rk
                                                 W



                                                 Time


Copyright 2012, Center for Project Management®
Work Progress - IT

 Mostly Non-Linear
  Progress




                                        W
                          T




                                                      Progress
             W
                                                                 W   T
                                                                            W



                         Time                                        Time

                                         W: Work   T: Think

Copyright 2012, Center for Project Management®
Project Vital Signs
  Project “Health” Picture
   – Strategy
       Why this project?

         – Team
             Disposition

         – Tactics
             How is the project doing?

         – Performance
             How well did we do?
Copyright 2012, Center for Project Management®
Project Vital Signs
1.   Strategy Alignment                          8. Milestone Hit Rate
2.   Customer Buy-In                             9. Deliverables Hit Rate
3.   Technology Viability                        10. Issue Resolution
4.   Sponsor Commitment                          11. Cost-To-Date Breach
5.   Value-To-Business                           12. Actual vs. Planned Resources
6.   Vendor Viability                            13. Project Risks
7.   Critical Path Status                        14. Team Disposition




         Most project managers focus on schedule and
                            cost.

Copyright 2012, Center for Project Management®                              13
Vital Signs -- Strategy

1. Strategy Alignment
          – High                                 Green
          – Medium                               Yellow
          – Low                                  Red



                                        Monthly Review



Copyright 2012, Center for Project Management®
Vital Signs -- Strategy

2. Customer Buy-In
           – High                                Green
           – Medium                              Yellow
           – Low                                 Red



                                        Monthly Review



Copyright 2012, Center for Project Management®
Vital Signs -- Strategy

3. Technology Viability
          – High                                 Green
          – Medium                               Yellow
          – Low                                  Red



                                        Monthly Review



Copyright 2012, Center for Project Management®
Vital Signs -- Strategy

4. Sponsor Commitment and Time
          – High                                 Green
          – Medium                               Yellow
          – Low                                  Red



                                        Monthly Review



Copyright 2012, Center for Project Management®
Vital Signs -- Strategy

5. Value-To-Business (Expected)
          – High                                 Green
          – Medium                               Yellow
          – Low                                  Red



                                        Monthly Review



Copyright 2012, Center for Project Management®
Vital Signs -- Strategy

6. Vendor Viability
          – High                                 Green
          – Medium                               Yellow
          – Low                                  Red



                                        Monthly Review



Copyright 2012, Center for Project Management®
Vital Signs Report


         Vital Sign                              Deviation Value
                                                    <10%      0
7. Critical Path Status                           10% - 20%   1
  (On-time Performance)
                                                    >20%      2

                                                    <10%      0
8. Milestone Hit Rate                             10% - 20%   1
  (Speed of Travel)
                                                    >20%      2

                                                    <10%      0
9. Deliverable Hit Rate
   (Completions and                               10% - 20%   1
    Accomplishments)                                >20%      2


Copyright 2012, Center for Project Management®                    Slide 20
Vital Signs Report


           Vital Sign                            Deviation Value
                                                 Within 3 days    0
10. Issue Resolution                             Within 7 Days    1
                                                  Unresolved      2

                                                    <10%          0
                                                  10% - 20%       1
11. Cost-to-Date Breach
                                                    >20%          2

                                                    <10%          0
12. Actual vs. Planned                            10% - 15%       1
  Resources                                         >15%          2


Copyright 2012, Center for Project Management®                   Slide 21
Vital Signs Report


                    Vital Sign                                     Deviation Value
                                                                    1 – 3 Risks    0
       13. Project Risks                                            4 – 5 Risks    1
                                                                    6 – 7 Risks    2

                                                                      <15%         0
                                                                    15% - 25%      1
       14. Overtime Usage
                                                                      >25%         2




©2011 Center for Project Management, All Rights Reserved, FPM v5                  Slide 22
Vital Sign Thresholds

 Run away triggers
  – Greater than 30% variance

 Shut down conditions
  – Greater than 50% variance

  Project sponsors need to define the project
      run away triggers and the shut down
                  conditions.


Copyright 2012, Center for Project Management®
Project Vital Signs – Alerts
        Unaligned Project
        Schedule Breach
        Budget Breach
        Breach of Key Vital Sign(s)
        Troubled Project




Copyright 2012, Center for Project Management®
Reporting Project Vital Signs




           I’m OK, The Bull Is Dead




Copyright 2012, Center for Project Management®
Project Vital Signs
Typical Status Reporting
        – It was a dark and stormy night
        – Create distractions
        – Build empathy
        – Quick exit

      How often does this happen during project
             status reporting meetings?


Copyright 2012, Center for Project Management®   26
Reporting Project Vital Signs
 Maximum Signal, Minimum Noise
  – The Punch Line
  – Current Status
  – Next Step
  – Explanation



              Houston, we have a problem.

Copyright 2012, Center for Project Management®
The Bull is Dead

   Punch line
   – I’m okay the bull is dead

   Current status
   – The car is ‘damaged’

   Next step
   – Please pick me up

   Explanation                                   Bull Sheet
   – I will explain when I see you

Copyright 2012, Center for Project Management®                28
Project Vital Signs Review
1.   Strategy Alignment                          8. Milestone Hit Rate
2.   Customer Buy-In                             9. Deliverables Hit Rate
3.   Technology Viability                        10. Issue Resolution
4.   Sponsor Commitment                          11. Cost-To-Date Breach
5.   Value-To-Business                           12. Actual vs. Planned Resources
6.   Vendor Viability                            13. Project Risks
7.   Critical Path Status                        14. Team Disposition




Copyright 2012, Center for Project Management®                              29
Questions?




             30
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Productivity Institute:
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   • Find Out About Our CONFERENCES at WWW.ITMPI.ORG/ EVENTS                31
Gopal Kapur
            Founder
Center for Project Management
    gkapur@center4pm.com




   Michael Milutis
    Director of Marketing
   Computer Aid, Inc. (CAI)
 Michael_milutis@compaid.com

                                32

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Project Vital Signs

  • 1. Webinar: Is it Alive? Read the Project Vital Signs June 12, 2012 11:00 AM – 12:30 PM 1 ITMPI005
  • 2. Gopal Kapur Founder Center for Project Management gkapur@center4pm.com Michael Milutis Director of Marketing Computer Aid, Inc. (CAI) Michael_milutis@compaid.com 2
  • 3. Center for Project Management The Center for Project Management, is a professional services and training organization: Business process optimization Strategy execution Change management Portfolio management Project management We offer an extensive catalog of management workshops, executive coaching, productivity tools, trend research, and published works. 3
  • 4. CAI Achieves IT Operational Excellence 4
  • 5. PDU CREDITS FOR THIS WEBINAR The Project Management Institute has accredited this webinar with PDUs 5
  • 6. NOW AVAILABLE! ONLINE WEBINAR RECORDINGS ANYTIME ACCESS! WWW. ITMPI.ORG / LIBRARY www.twitter.com/ ITMPI 6
  • 7. Project Vital Signs Copyright 2012, Center for Project Management® 7
  • 8. Progress Reviews Principles  Percent Complete is Insidious In a marathon, the midpoint is not halfway to the finish. Copyright 2012, Center for Project Management®
  • 9. Percent Complete is Insidious Fantasy % Complete = Fantasy George Glaser Fantasy % Complete = Lie Gopal Kapur Copyright 2012, Center for Project Management®
  • 10. Work Progress - Construction  Mostly Linear Progress o rk W Time Copyright 2012, Center for Project Management®
  • 11. Work Progress - IT  Mostly Non-Linear Progress W T Progress W W T W Time Time W: Work T: Think Copyright 2012, Center for Project Management®
  • 12. Project Vital Signs  Project “Health” Picture – Strategy  Why this project? – Team  Disposition – Tactics  How is the project doing? – Performance  How well did we do? Copyright 2012, Center for Project Management®
  • 13. Project Vital Signs 1. Strategy Alignment 8. Milestone Hit Rate 2. Customer Buy-In 9. Deliverables Hit Rate 3. Technology Viability 10. Issue Resolution 4. Sponsor Commitment 11. Cost-To-Date Breach 5. Value-To-Business 12. Actual vs. Planned Resources 6. Vendor Viability 13. Project Risks 7. Critical Path Status 14. Team Disposition Most project managers focus on schedule and cost. Copyright 2012, Center for Project Management® 13
  • 14. Vital Signs -- Strategy 1. Strategy Alignment – High Green – Medium Yellow – Low Red Monthly Review Copyright 2012, Center for Project Management®
  • 15. Vital Signs -- Strategy 2. Customer Buy-In – High Green – Medium Yellow – Low Red Monthly Review Copyright 2012, Center for Project Management®
  • 16. Vital Signs -- Strategy 3. Technology Viability – High Green – Medium Yellow – Low Red Monthly Review Copyright 2012, Center for Project Management®
  • 17. Vital Signs -- Strategy 4. Sponsor Commitment and Time – High Green – Medium Yellow – Low Red Monthly Review Copyright 2012, Center for Project Management®
  • 18. Vital Signs -- Strategy 5. Value-To-Business (Expected) – High Green – Medium Yellow – Low Red Monthly Review Copyright 2012, Center for Project Management®
  • 19. Vital Signs -- Strategy 6. Vendor Viability – High Green – Medium Yellow – Low Red Monthly Review Copyright 2012, Center for Project Management®
  • 20. Vital Signs Report Vital Sign Deviation Value <10% 0 7. Critical Path Status 10% - 20% 1 (On-time Performance) >20% 2 <10% 0 8. Milestone Hit Rate 10% - 20% 1 (Speed of Travel) >20% 2 <10% 0 9. Deliverable Hit Rate (Completions and 10% - 20% 1 Accomplishments) >20% 2 Copyright 2012, Center for Project Management® Slide 20
  • 21. Vital Signs Report Vital Sign Deviation Value Within 3 days 0 10. Issue Resolution Within 7 Days 1 Unresolved 2 <10% 0 10% - 20% 1 11. Cost-to-Date Breach >20% 2 <10% 0 12. Actual vs. Planned 10% - 15% 1 Resources >15% 2 Copyright 2012, Center for Project Management® Slide 21
  • 22. Vital Signs Report Vital Sign Deviation Value 1 – 3 Risks 0 13. Project Risks 4 – 5 Risks 1 6 – 7 Risks 2 <15% 0 15% - 25% 1 14. Overtime Usage >25% 2 ©2011 Center for Project Management, All Rights Reserved, FPM v5 Slide 22
  • 23. Vital Sign Thresholds  Run away triggers – Greater than 30% variance  Shut down conditions – Greater than 50% variance Project sponsors need to define the project run away triggers and the shut down conditions. Copyright 2012, Center for Project Management®
  • 24. Project Vital Signs – Alerts  Unaligned Project  Schedule Breach  Budget Breach  Breach of Key Vital Sign(s)  Troubled Project Copyright 2012, Center for Project Management®
  • 25. Reporting Project Vital Signs I’m OK, The Bull Is Dead Copyright 2012, Center for Project Management®
  • 26. Project Vital Signs Typical Status Reporting – It was a dark and stormy night – Create distractions – Build empathy – Quick exit How often does this happen during project status reporting meetings? Copyright 2012, Center for Project Management® 26
  • 27. Reporting Project Vital Signs  Maximum Signal, Minimum Noise – The Punch Line – Current Status – Next Step – Explanation Houston, we have a problem. Copyright 2012, Center for Project Management®
  • 28. The Bull is Dead Punch line – I’m okay the bull is dead Current status – The car is ‘damaged’ Next step – Please pick me up Explanation Bull Sheet – I will explain when I see you Copyright 2012, Center for Project Management® 28
  • 29. Project Vital Signs Review 1. Strategy Alignment 8. Milestone Hit Rate 2. Customer Buy-In 9. Deliverables Hit Rate 3. Technology Viability 10. Issue Resolution 4. Sponsor Commitment 11. Cost-To-Date Breach 5. Value-To-Business 12. Actual vs. Planned Resources 6. Vendor Viability 13. Project Risks 7. Critical Path Status 14. Team Disposition Copyright 2012, Center for Project Management® 29
  • 31. CAI Sponsor s T he IT Metrics & Productivity Institute: • Clearinghouse Repository of Best Practices: WWW.ITMPI.ORG • Weekly Educational Newsletter: WWW.ITMPI.ORG / SUBSCRIBE • Weekly Webinars Hosted by Industry Leaders: WWW.ITMPI.ORG / WEBINARS • ACCESS WEBINAR RECORDINGS ANYTIME AT WWW.ITMPI.ORG / LIBRARY • Follow Us on TWITTER at WWW.TWITTER.COM / ITMPI • Join Our Network on LINKED IN at WWW.ITMPI.ORG/ LINKEDIN • Follow Us on FACEBOOK at WWW.ITMPI.ORG/ FACEBOOK • Find Out About Our CONFERENCES at WWW.ITMPI.ORG/ EVENTS 31
  • 32. Gopal Kapur Founder Center for Project Management gkapur@center4pm.com Michael Milutis Director of Marketing Computer Aid, Inc. (CAI) Michael_milutis@compaid.com 32

Hinweis der Redaktion

  1. Copyright 2000, Center for Project Management Begin this slide at:________________ 11/4/2000
  2. ©2010 Center for Project Management v4.1 Page A quick look at the structure of the vital signs chart: Vital Sign : The first column identifies the vital sign. Traffic Light : The traffic light symbols are keyed to the numbers in the “Deviation” column. Green means good health, yellow is a warning sign, and red means trouble. Deviation : The information in this column defines what constitutes good health, a warning sign, or trouble. Value : Think of the numbers in this column as “penalty points.” The higher the score, the worse the health. Vital Signs: Status of the Critical Path : This is the variance between the planned completion date of the project and the currently projected completion date of the project. It offers a measure of on-time performance. Milestone Hit Rate : This is the variance between the number of milestones you planned to complete within a specific time period and those you actually completed within that period. The time period can be from the start of the project to the status date, or within a more limited period, such as a project phase. It is an indicator of the speed of the project. Deliverable Hit Rate : This measures variance in the same way as the Milestone Hit Rate. It is an indicator of the rate of accomplishment in the project. Note: We have shown the same value scale for each vital sign. You may wish, for a specific project, to weight the scale higher or lower.
  3. ©2010 Center for Project Management v4.1 Page Issue Resolution : Unresolved issues can become risks to the project. This vital sign measures the ability of the team to resolve issues by the date they are due. For example, if all issues have been resolved within 3 working days of their due date, good health is given to this vital sign. If issues are resolved within 7 working days of their due date, a warning is given. If issues remain more than 7 days after their due date, trouble is indicated. Cost : This vital sign is measured by the variance between planned and actual project expenditures. It provides an indication of budget performance. Resources : This is again a variance measure, it assesses whether you are getting the resources you had planned to have on your team.
  4. ©2010 Center for Project Management v4.1 Page Issue Resolution : Unresolved issues can become risks to the project. This vital sign measures the ability of the team to resolve issues by the date they are due. For example, if all issues have been resolved within 3 working days of their due date, good health is given to this vital sign. If issues are resolved within 7 working days of their due date, a warning is given. If issues remain more than 7 days after their due date, trouble is indicated. Cost : This vital sign is measured by the variance between planned and actual project expenditures. It provides an indication of budget performance. Resources : This is again a variance measure, it assesses whether you are getting the resources you had planned to have on your team.
  5. Copyright 2000, Center for Project Management Begin this slide at:________________ 11/4/2000
  6. Copyright 2000, Center for Project Management Begin this slide at:________________ 11/4/2000
  7. ©2010 Center for Project Management v4.1 Page Our advice is to use a journalistic style. Get the bottom line out first and be prepared to expand into detail, as required. Convey information like a news channel; to the point. Not rude, but crisp. Be able to finish on time or even early. But be prepared to provide details, if needed!