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Selecting Guest Management Software
- 1. Â
- 2. How to Select Guest Management and Online Booking Software
- 3. Definitions! What do we mean by Guest Management Software and Online Booking Software?
- 6. Guest Management Software Database Rates Seasons Discounts Packages Guests Reservations Payments ... PMS User Interface Input Guest Reservations View Reservations Get Reports, Invoices Online Booking Input Guest Reservations
- 11. Weak guest data
- 12. Other feature(s) you need
- 14. Decide which Property Management System or Online Booking System is right for you
- 16. Discuss the pros and cons of different ways the software may perform its tasks
- 20. Third-party software Property Management System Online Booking System Reservation Data
- 25. Usually you must backup the data
- 26. Software upgrades are often an additional cost
- 27. Support is normally an additional cost
- 28. Can be used without internet connection
- 31. Support is not normally needed (except at start-up)
- 32. May not have all the features of stand-alone systems
- 34. Seasonal rates
- 37. Add-on amenities
- 41. Calendar view of reservations for week, month, etc.
- 43. Calendar view of reservations for week, month, etc.
- 44. Sortable lists of guests/inquiries
- 46. Easy to open record
- 47. 'Save' to update record
- 49. Invoices/folios
- 51. Reminder emails
- 52. Follow-up (Thank you) emails
- 53. Marketing emails
- 55. Income by booking source, date
- 59. How do you know it really works?
- 64. Frequency of updating online info
- 65. Frequency of updating Guest Management System data
- 66. Confirmed reservations vs. reservation requests
- 67. Display of rooms, photos, details
- 68. Display of specials, add-ons
- 73. Evaluating the Systems Example spreadsheet for comparing systems: Google Documents Spreadsheet http://www.AboutTheInn.com/spreadsheet.html
- 74. Thanks for your attention! Scott Thomas [email_address] AboutTheInn.com
- 75. Â
Hinweis der Redaktion
- In its simplest conception, a Guest Management System (also called a Property Management System) is a database with guest input and output managed from the Property Management System interface and/or from the Online Booking system.
- Note that this is not necessarily a bad thing. Whenever you decide that some feature or system type is essential, you eliminate all other system types, or systems without that feature. Accordingly, you want to be sure that decision is truly essential.