1. A B I G A I L M O R R I S
303-120 Torresdale Avenue, North York. anmorris12@hotmail.com. 647-671-4639
PROFILE
Recent graduate of a Business Finance Master’s program. I am currently seeking employment in the field of
finance and wealth management. Previous experience in customer service, sales, data entry and administrative
roles. Highly organized and excel in a fast paced environment.
EDUCATION
Seneca College Graduated April 2012
Advanced Diploma in Business Administration- Management
Griffith University Graduated June 2013
Bachelor of Business Management
Victoria University Graduated June 2016
Master of Finance
KEY STRENGTHS
 Self- motivated and confident in my ability to work independently or within a team
 Good organizational skills and take attention to detail
 Experience in several receptionist positions
 Strong multitasking skills, takes initiative and a reliable worker
 Provide an excellent level of customer service to meet and exceed metrics and expectations
 Handle calls in a professional businesslike manner with excellent telephone etiquette
 Effective oral and written communication skills in English and French
 Strong data entry skills and good working knowledge of computer applications such as Microsoft Excel, Power
Point, Access, Outlook and online marketing websites (ex: Facebook, Mailchimp, Constant Contact)
 Underwent customer retention and customer service training sessions to successfully resolve client issues
Work Experience:
Bilingual Customer Service / Payroll Clerk (Contract) Current
Hays Canada
 Handle incoming calls from temp clients regarding payroll queries
 Assist and support the payroll department
 Data entry and administrative tasks as required
 Manage the customer service e-mail and voicemail messages
 Filing as required

2. Bilingual Customer Service Associate (Contract) August – September 2016
Toyota Financial Services
 Handle all income calls in both English and French in a call centre setting
 Take between 80-90 calls per day
 Resolve customer inquiries regarding their current accounts
 Maintain customer records by updating account information
 Meet and exceed call quality and call time metrics
Office Administrator / Receptionist (Contract) July 2016
Desjardins Capital Markets
 Managed staff schedules, appointments and meetings
 Assisted in the preparation of department budgets and expenses
 Monitored office operations
 Prepared conference rooms for internal and external meetings
 Performed administrative duties as required
 Managed and distributed all incoming mail
 First point of contact for incoming calls and mail
Research Assistant (Contract) December 2015
Home Depot
 Assisted the Environmental Sustainability department with new research initiatives
 Completed a research project independently
 Performed data entry tasks as required
 Assisted the Finance department with filing and packing of financial files for transport to new office
Office Administrator (Contract) August 2014-January 2015
Shaarei Tefillah Congregation
 Assistant to and support the Executive Director
 Answer all incoming phone calls and e-mails
 Send out all web and print communications to members as necessary
 Perform data entry and customer service duties
 Prepare contracts for hall rentals and event bookings
 Responsible for all receptionist tasks – receiving and sorting mail, greet members
 Organize and coordinate fundraisers and events
 Update and maintain the synagogue website
 Design and prepare the weekly bulletin

3. Administrative Assistant / Receptionist (Contract) February 2014- June 2014
Direct Capital
 Coordinate activities and meetings for staff
 Sort and distribute incoming mail to areas and staff within
 Answer telephone enquiries from customers, attend to visitors and assist other staff in the organization with
their enquiries
 Undertook other duties such as banking and payroll functions
Customer Service/Administrative Assistant September 2013- January 2014
Concert Properties
 Prepare home owner packages
 Answer incoming phone calls regarding home owner inquiries
 Manage Tarion Warranty requests and CCPs
 Data entry responsibilities in QDEF warranty software
 Assist with any administrative duties required
Bilingual Receptionist/Administrative Assistant (Bilingual role) July 2013- September 2013
Nobel Biocare (Healthcare)
 Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
 Process all product returns and exchanges using Lotus Notes and SAP systems
 Arrange conferences, meetings, and travel reservations for office personnel
 Operate office equipment such as fax machines, copiers, and phone systems, and use computers for
spreadsheet, word processing, database management, and other applications
 Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their
needs
 Open, read, route, and distribute incoming mail and other material, and prepare answers to routine letters
 Order and dispense supplies
 Review work done by others to check for correct spelling and grammar, ensure that company format policies
are followed, and recommend revisions
 Prepare and mail checks
Bilingual Customer Service/Admin (Bilingual Role) April 2009- July 2012
Philips Lifeline (Healthcare)
 First point of contact for all incoming calls
 Took incoming calls from patients and doctors regarding products and services
 Handled and managed all facets of customer inquiries and concerns

4.  Taking incoming orders on products and service by fax, phone, and email, and entered new information into
the system
 Served clients with customer service excellence and professionalism
 Self-managed to reach and exceed individual sales quotas and metrics
 Processed and assigned orders and prepared information packages for new customers
 Organized tasks for the day effectively as to ensure all prospects were followed up on in a timely manner
 Developed a strong business relationship with key referral sources such as social workers and case workers in
the field
 Participated in activities which allow for personal development and contribute to continuous improvement
 Took minutes for the weekly sales meetings
Customer Service Representative (Bilingual Role) December 2008- April 2009
Philips Lifeline
 Took calls from customers and other departments when a change needed to be made to a customer’s file
 Responsible for entering new customers into the data base
 Filed, organized and labeled important documents
 Reviewed inputted data to check for errors upon completion
 Performed other administrative work using excel