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People
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➔ September 2017: Cool Calm Autopilot Checklist
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➔ September 2019: Inexperienced new hire (me!) is added to oncall rotation
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➔ February 2020: New impact description is introduced
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➔ July 2018: Incident management process is codified
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➔ October 2019: Software team uses Chaos to test their operations
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2020 03-19 introducing-chaosengineering