pcs user manual

1. Payment Collection System(PCS)
Recharge through SMS
User Manual

2. Users
• Check the current balance of the Agencies
• View the Current Balance of each mobile
device.
• Change password.

3. SMS Recharge Keywords
Keyword - CHPIN
Purpose - Change Collection Agent PIN:
Syntax - CHPIN <OLDPIN> <NEWPIN> <NEWPIN>
Example :- SMS CHPIN 111111 222222 222222 to
9212012299
Confirmation Message :-
The PIN of your HHT 9810507298 has been successfully
changed

4. SMS Recharge Keywords
Keyword - BALANCE
Purpose - Balance check by Collection Agent of his
Mobile(HHT):
Syntax - BALANCE <Collection Agent PIN>
Example :- BALANCE 222222 to 9212012299
Confirmation Message –
The Balance on your HHT 9810507298 is Rs 200

5. SMS Recharge Keywords
Keyword - RCA
Purpose - Recharge of Customer account by Collection
Agent.
Syntax - RCA <Collection Agent PIN> <Customer ID>
<Amount>
Example - RCA 222222 4026854 1
SMS Confirmation Text - Dear BBCL MIDDLE Name XYZ, your
Cust ID: 4026854 with Balance Rs 528.63 has been
credited with Rs 1.00 at 09-03-2010 05:36 and the new
balance is Rs 529.63. Your Trans ref no. is 2851106

6. SMS Recharge Keywords
Keyword - RCA
Purpose - Recharge Customer Account with confirmation
message to Alternative mobile #.
Syntax - RCA <Collection Agent PIN> <Customer ID>
<Amount> <Alternate Mobile No>
Example - RCA 111111 4026854 1 9971980044
SMS Confirmation Text - Dear BBCL MIDDLE Name Greater
Noida, your Cust ID: 4026854 with Balance Rs 529.63 has
been credited with Rs 1.00 at 09-03-2010 05:36 and the
new balance is Rs 530.63. Your Trans ref no. is 2851107

7. SMS Recharge Keywords
Keyword - CID
Purpose - Retrieve Customer ID from Smart Card Number
by Collection Agent
Syntax - CID <11 Digit Smart Card No.>
Example – SMS “CID 41094789876” to 9212012299
Confirmation message –
The Customer ID for Smart Card no. 41094789876 is 940

8. Daily Report – CRE (Sample)
Daily Report - RSE Receipt No -00000
Circle:- RSE / Engg Name:-
Agency Name:- Employee Code:-
Date:-
S.No. Customer ID WO No Customer Name Contact No Recharge Amount Next Recharge Date
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
TOTAL Amount
RSE Signature TL Signature

9. Monthly Report – CRE (Sample)
Monthly Report - RSE
Circle:- RSE / Engg Name:-
Agency Name:- Employee Code:-
Month:-
Non Collection per Customer
Call Productive Amount Amount
S.No. Productive Reason of Non productive call (Amount Collected/
Allocated Call Collected Deposited
Call Productive call)
1 15 12 3 Customer Refuse to Recharge & Retrieval 2500 2500 208
2 House Lock
3 Address not found
4 Product not Available at Location
5 Society Permission Issue
6 Responsible person not Available
7 Customer want to use Product without d2h
8 Only Product Available, ODU not Available
9 Purchased other Cheaper product
10 Content - Particular Channel not Available
11 CC - Don't know Where to contact for trouble
12 CC - Call Not connecting to CC
13 CC - Call agent not upto the mark
14 CS - Complaint not solved in time
15 CS - High Out warranty Charges
16 CS - Engineer is not up to mark
17 SMG - Wrong amount deducted
18 Product - Frequent Channel mismatch
19 Product - Product Failed in short time
20 Product - Product Failed Frequently
21 Sales - RCV Denomination not Available
22 Sales - Don't know Where to recharge
23 Sales - Dealer Point is Away from My house
24 Sales- No additional cost for Multiroom in cable
25 Sales - Dealer charging high
26 Sales - Cable is Cheaper
27 Sales - Dealer didn't have enough/wrong info
28 Personal - Opted other DTH
29 Personal - Exams/Vacation
30 Personal - Not able to Pay
31 Personal - No home delivery of RCV
32 Others (Write in Remarks)
TOTAL Amount 15 12 3 2500 2500 208
RSE Signature TL Signature

10. Thank You.