3. Introduction to Knowledge
Management
• KM: is a process that helps organizations:
– Identify
– Select
– Organize
– Disseminate
– Transfer important information
– Transfer expertise that are part of the
organization’s memory
– Resides within the organization in
unstructured manner.
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4. Knowledge structuring offers:
• Effective and efficient problem solving
• Dynamic learning
• Strategic planning
• Decision making
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5. Knowledge
• In the IT context, knowledge is
distinguished
• from data and information.
– Data : collection of facts, measurements,
statistics.
– Information : organized or processed data
that are timely and accurate
– Knowledge : information that is
contextual, relevant and actionable.
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6. Characteristics of Knowledge
• Extra-ordinary leverage & increasing
returns
• Fragmentation, leakage, and the need to
refresh
• Uncertain value
• Uncertain value of sharing
• Rooted in time
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7. Types of knowledge
• Explicit knowledge: deals with more
objective, rational, technical knowledge.
• Policies, procedural guides, white papers,
reports, designs, products, strategies, goals,
mission and core competencies of the
enterprise and the information technology
infrastructure.
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8. Types of knowledge
• Tacit knowledge: is usually in the domain
of subjective, cognitive and experiential
learning.
• Is the cumulative store of the experiences,
mental maps, insights, expertise, know-how,
trade secrets, skill sets and learning that an
organization has, as well as the org. culture
that has embedded in past and present.
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10. Knowledge – Knowledge Management Systems
(Continued)
Knowledge creation or knowledge
acquisition is the generation of new insights,
ideas, or routines.
Socialization mode refers to the conversion
of tacit knowledge to new tacit knowledge
through social interactions and shared
experience.
Activities or Processes
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11. Combination mode refers to the creation of
new explicit knowledge by merging,
categorizing, reclassifying, and synthesizing
existing explicit knowledge
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12. Externalization refers to converting tacit
knowledge to new explicit knowledge
Internalization refers to the creation of
new tacit knowledge from explicit
knowledge.
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13. KM Activities
• Knowledge sharing is the exchange of
ideas, insights, solutions, experiences to
another individuals via knowledge transfer
computer systems or other non-IS
methods.
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14. KM Activities
• Knowledge seeking is the search for and
use of internal organizational knowledge.
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15. IT in Knowledge Management
• IT is crucial to the success of every
knowledge management system.
• Components of KMS:
– Communication
– Storage
– Retrieval
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16. Technologies to support KM
• Artificial intelligence
• Intelligent agents
• Knowledge discovery database
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17. Role of People in KM
• The Chief Knowledge officer
• CEO, officers, managers of the organization
• Communities of practice
• KMS staff
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