1. Communication
Skills
Presented by
Mohamed Kamal
Abdallah Mohamed
IEEE-CUSB © 2012 || HR-Team

2. Communication .. ??
IEEE-CUSB © 2012 || HR-Team 2

3. Communication
Definition
• It is the process of creating shared understanding
• Until we have shared information
with another person, we haven’t communicated
yet
IEEE-CUSB © 2012 || HR-Team 3

4. Why do we need Communication skills?
• Get more done
• More respect
• More influence
• More comfortable with conflict
• More peace of mind
• More satisfying closeness with others
IEEE-CUSB © 2012 || HR-Team 4

5. Communication Process
IEEE-CUSB © 2012 || HR-Team 5

6. 1-Understand your message
55 %
Body language 7%
words
38%
Voice tone
IEEE-CUSB © 2012 || HR-Team 6

7. 2-See your audience
IEEE-CUSB © 2012 || HR-Team 7

8. 3-Circumstances surrounding
your communication
IEEE-CUSB © 2012 || HR-Team 8

9. IEEE-CUSB © 2012 || HR-Team 9

10. IEEE-CUSB © 2012 || HR-Team
IEEE-CUSB © 2012 || HR-Team 10
8

11. IEEE-CUSB © 2012 || HR-Team 11

12. Hands
IEEE-CUSB © 2012 || HR-Team 12

13. IEEE-CUSB © 2012 || HR-Team 13

14. IEEE-CUSB © 2012 || HR-Team 14

15. IEEE-CUSB © 2012 || HR-Team 15

16. Position
IEEE-CUSB © 2012 || HR-Team 16

17. Legs
IEEE-CUSB © 2012 || HR-Team 17

18. “Think as wise men
do, but speak as common
people do”
Artistotle,Greek Philosopher
IEEE-CUSB © 2012 || HR-Team 18

19. Communication Forms
IEEE-CUSB © 2012 || HR-Team 19

20. Hearing Vs Listening
• Hearing:
• It is the process which occurs when your ears
pick up sound waves and transmit these
waves to your brain.
IEEE-CUSB © 2012 || HR-Team 20

21. Hearing Vs Listening
• Listening :
It is a whole communication process
IEEE-CUSB © 2012 || HR-Team 21

22. levels of listening
• Ignoring.
• Pretending.
• Selective.
IEEE-CUSB © 2012 || HR-Team 22

23. Tips for Listening
• Stop talking!!
“Talking comes by nature,
Silence by wisdom”
Anonymous
IEEE-CUSB © 2012 || HR-Team 23

24. Tips for Listening
• Put the other person at ease
• Remove distractions
• “ You can not truly listen to anyone and do
anything else at the same time”
IEEE-CUSB © 2012 || HR-Team 24

25. Tips for Listening
• Be very slow to disagree, argue .
IEEE-CUSB © 2012 || HR-Team 25

26. Tips for Listening
• Ask questions
• Take notes
IEEE-CUSB © 2012 || HR-Team 26

27. Tips for listening
• Don’t judge the sender
IEEE-CUSB © 2012 || HR-Team 27

28. • God gave us two ears and one mouth so let us
use them in the same proportion.
E – explore by asking questions
A – affirm to show you’re listening
R – reflect your understanding
S – silence, listen some more
IEEE-CUSB © 2012 || HR-Team 28

29. More Tips..!!
• “At the bottom of things, most people want to be
wanted and appreciated”
IEEE-CUSB © 2012 || HR-Team 29

30. The Most Important Tip..!!
Never Forget To Smile
IEEE-CUSB © 2012 || HR-Team 30

31. IEEE-CUSB © 2012 || HR-Team 31