1. Curriculum Vitae
Personal Data
Name : Abdelaziz Ali Mahmoud Elakary
Nationality : Egyptian
Date of Birth : November 18th
1977
Place of Birth : Egypt
Marital Status : Married
Military Service : Served
E-mail : Abdelaziz_elakary@hotmail.com
Cell : +971 509012492
Passport No. : A05032216 Egypt
Driving Licenses : UAE valid driving licenses
Education
B.Sc Of commerce from Alexandria University, Egypt may 2000 accounting department, English
section with Good grade.
Six Sigma green belt certified
Current Post
3M Gulf – Dubai UAE
3M is fundamentally a science-based company in US. Produce thousands of imaginative products,
and leader in scores of markets - from health care and highway safety to office products and
abrasives and adhesives.
Aug. 01st
2013
Position:
Customer service supervisor
Duties:
 Setting up Key Accounts
 Ensure that 3M services and relations with external and internal customers are at the highest
level of quality and efficiency. Ensure world class customer service to 3M Customers.
 Pursue activities to establish and sustain collaborative/productive relationships with our
customers
 Ensuring that customer orders are processed efficiently and responding to customer
enquiries and requests

2.  Managing systematic approach to capture, evaluate and report issues / opportunities bought
forward by customers
 Ensure sufficient quality information is provided to the customers through periodic order
management reports
 Supervise the timely settlement of Customer claims.
 Ensure that orders are processed accurately and that correct shipping instructions and
invoices are generated for dispatches
 Co-ordinate decisions on allocation of scarce stock between orders with Sales and Marketing
 Co-ordinate with supply planner to effectively implement phase in / phase out of products
(innovations, re-launches & new product launches)
 Co-ordinate with Logistics on timely and error free shipments to customer with necessary
legalized documents required for customers to clear the shipments.
 Manage and Optimize logistics service providers (transporters, shipping lines, 3PL).
 Developing the team
 Monitor overdue, credit notes/discounts, maintain adequate internal controls
 Actively co-ordinate and follow on orders and shipment to ensure achievements of shipment
targets within the month cut off.
 Ensure compliance with corporate policies and procedures, including those relating to
boycotts, transshipments. (Ensure 100% compliance on U.S law and company procedures)
 Improve billing estimate process.
 Help set up robust on-boarding process for new hires
 Continue improving systems and reporting tools
 Assist in setting up actions to step change quality of services to our business partners.
 Leading the team for better customer service.
 Ensure smooth daily warehouse transactions.
 Communicating with source of supply to make sure on time delivery.
 Follow up on shipping docs to be available on time on the right manner, for easy clearance
customs process.
 Reporting stock level in SOP. Maintaining requested stock level.
 Replenishment of stock form source of supply following on its arrival on time.
 Assisting the team on daily process tasks.
 Co-ordination on a high level to make sure company target has been achieved.
3M Gulf – Dubai UAE
3M is fundamentally a science-based company in US. Produce thousands of imaginative products,
and leader in scores of markets - from health care and highway safety to office products and
abrasives and adhesives.
Dec. 2010 – July 2013
Position:
Customer service specialist
Duties:
 100% Comply with company policies and procedures as per US law and local UAE law
 Receiving customer request and quotation preparation
 Customers order processing and materials ordering
 Make sure that customer is matching with system order, materials, prices and etc.
 Customers LC draft review.
 Transmitting customer orders with source of supply and follow up.
 Freight charges calculation
 Conducting regular meeting with sales and supply chain team to make sure we are align with

3. company business plan
 Billing estimate to sales team, to make sure achieving company monthly target.
 SOP meeting with inventory team.
 Supervise warehouse team “3PL” making sure materials reach customers on requested
delivery time.
 Shipping documentation preparation, COC “certificate of conformity” , etc
 Make sure to follow GCC customs required documentation for smooth customer deliveries.
 Customs visits on regular basis to be close from customer needs.
 Fully aware of Jebel Ali documentation cycle.
Previous Experience
Emirates Float Glass L.L.C
EMIRATES FLOAT GLASS LLC” is a subsidiary of prestigious “Dubai Investment PJSC” who is
among the largest listed investment company at Dubai Stock Exchange. EMIRATES FLOAT GLASS
LLC is an esteemed project to conceive two float glass production lines with a total production
capacity of 1200 tons per day.
May 2009 – Nov. 2010
Position:
Senior Export – Customer service Executive
Duties:
 Contact with the customers and support for their requirement.
 Handling customers order as well as shipment with Oracle ERP system application.
 Handling the shipments.
 Dealing with the shipping lines and freight forwarders for freight negotiation.
 Open the customers files update the same form the quote point till deliver the goods to the
customer warehouse.
 Close contact to top management for opening new markets and preparing reports.
 Updates the clients.
 Quotation preparing, pricing.
 Follow with production.
 Review production plan.
 LC’s reviewing and follows in the shipments.
 Preparing the loading plan and follow with the warehouse for loading.
Laidlaw Gulf (UAE)
Multinational company for Door Hardware accessories with head office in England – Dubai.
May 2008 – April 2009
Position:
Sales - Logistic and Customer Service Executive
Duties:
 Responsible for updating the system with customer accounts data.
 Responsible for getting quotations from supplier, negotiate on the given prices and record

4. the same in the system.
 Receiving customer requests, issuing the Proforma invoice accordingly within the requested
interval time and following up with the customers on the same.
 Co-ordinate and follow up with the marketing & the sales team.
 Co-ordinate and contact with the customers to meet their requirement on time without fail.
 Responsible for keeping the fast moving material stock and stock control.
 Communicating with the supplier for ordering the material, delivery and shipping purpose as
per the customer received purchase order time limit.
 Responsible for getting the material on the requested time as well as the shipping document.
 Reviewing the shipping document before starting the clearance process.
 Follow up with accounting department for any overdue balance in any customer account,
highlight the same to the customer and follow up on payment collection.
 Collect the export shipping document and review it before submitting to the clients.
 Responsible for preparing sales, supplier, and customer reports requested by the top
management.
Geze Middle East Company (UAE)
A multinational company for Automatic doors and door hardware accessories with head office in
Germany and many branches around the world one of them in UAE; Jebel ail free zone – Dubai.
April 2007 – April 2008
Position:
Sales & Logistic Coordinator
Duties:
 Assist in the pricing strategy for the hardware division on regular basis based on the supplier
quotations.
 Responsible for updating the system with customer accounts data.
 Responsible for getting quotations from supplier, negotiate on the given prices and record
the same in the system.
 Receiving customer requests, issuing the Proforma invoice accordingly within the requested
interval time and following up with the customers on the same.
 Co-ordinate and follow up with the marketing & the sales team.
 Co-ordinate and contact with the customers to meet their requirement on time without fail.
 Responsible for keeping the fast moving material stock and stock control.
 Communicating with the supplier for ordering the material, delivery and shipping purpose as
per the customer received purchase order time limit.
 Responsible for getting the material on the requested time as well as the shipping document.
 Reviewing the shipping document before starting the clearance process.
 Follow up with accounting department for any overdue balance in any customer account,
highlight the same to the customer and follow up on payment collection.
 Collect the export shipping document and review it before submitting to the clients.
 Responsible for preparing sales, supplier, and customer reports requested by the top
management.
Alex Apparels (Egypt)
A multinational ready made garment manufacturer located in Alexandria public free zone- Egypt with
head office in United Arab of Emirates and two factories in Jordan also has different buying office in
China, Taiwan and Singapore. The main goal of the company is to export ready made garment to
USA and European market. Nominated factory for international brands like Wal-Mart, K-Mart; Sears;

5. Levi’s; KRU; C.K; Tchibo GMBH and others.
August 2003 – February 2007
Position:
Logistic and Customer Service Coordinator
Duties:
 Responsible for reviewing the buyer purchase orders before confirmation.
 Responsible for analyzing and reviewing the buyer Letter of Credit “draft” and highlighted
any discrepancies before proceeding with any shipment.
 Preparing the monthly shipping schedule based on the buyer confirmed purchase orders.
 Responsible for issuing the free zone requested document and following up with the
company clearance department on the same.
 Responsible for preparing and issuing all the related shipping document following both the
buyer instruction as well as the LC requirement (Invoice, packing list, multiple country
declarations, certificate of origin and any special document required).
 Co-ordinate with the production team for the orders actual ready date also for the final
inspection date and follow up on the same.
 Responsible for arranging the shipment within the buyer time interval & within the LC validity
time.
 Preparing the containers load plan to be followed and to book the space on the intended
vessel accordingly.
 Contacting with the freight forwarder agent for booking purpose within the buyer time
interval.
 Arrange for shipping with the freight forwarder and the shipping line and responsible for
collection of the B/L and the FCR’s if required on time for bank negotiations.
 Responsible to arrange the containers with the trucks contractors and following up with him
on the same to avoid any delay.
 Responsible for Co-ordinate and update the buyers with the orders & shipment status.
 Asking for the buyer late approval if required.
 Searching for alternatives instead of airing the goods.
 Contacting with the Air freight forwarder and responsible for getting the best quotation with
best delivery interval to our buyers.
 Provide any information required for the company performance on weekly basis.
 Assisting in the company future production and shipping capacity plan.
 Familiar with US and European counties export rules.
 Create the shipment booking & the shipping document thru the buyer web site “e-doc
system” for Kmart, Sears and Levi’s.

New Way Company for Import & Export and Representatives (Egypt).
A multinational trading company specialized in Marketing & exporting the Egyptian products to
the European country with head office located in Thessalonica, Greece and a branch in
Alexandria Egypt (textile, leather, vegetables and fruits).
January 2003 – June 2003
Position:
Marketing Executive
Duties:
 Responsible for searching and opening new markets for the company products especially in
the European market.

6.  Costing.
 Contacting and following up with the company local supplier for ordering purpose.
 Responsible for follow up with the customers to enable them opening the L/C as per the
company policy and reviewing the draft.
 Ensure to deliver the material to the company customers on the requested time.
 Customers account holders.
 Logistics “responsible for storing the material and following up on the delivery by
coordinating with the export team.
 Reviewing the shipping document before sending to the client.
 Updating the customers.
 Stock control.
 Payments follow up.
Egymed for medical services & industries S.A.E (Egypt)
The company specialized in importing plastic reconstructive Instruments & implants
manufacturing some kinds of local medicine marketing and selling the above mentioned items.
July 2002 – December 2002
Position:
Accounting Department
Duties:
 Customers account records.
 Payment collections follow up.
 Revenue & expenses account recording and analyzing.
 Cheque issuer and office cash account holder.
 Holding the customer cheques.
 Bank account holder.
 Post daily transaction.
 Stock control.
 Sales team expenses account holder.
 Responsible for preparing weekly sales, expenses, revenue reports.
 Office petty cash fund holder.
Training History
1. 3M Six Sigma training Dec. 2012
2. 3M products training 2011, 2012
3. Star link For Shipping And Trade From 01.07.2003 to 31.07.2003 – Egypt.
4. Misr international bank (MIBank), Glym branch, from 30.3.2002 to 15.7.2002, foreign
exchange department and customer services department – Egypt
5. Misr international bank (MIBank), Glym branch, from 1.10.2000 to 19.1.2001, retail
department - Egypt.
6. National bank of Egypt general accounts department and, customer services department
summer 1997, 1998.
Languages
o Arabic (Native Language)

7. o English (Spoken & Written)
Computer Skills
o Windows.
o Word.
o Excel.
o Lotus Notes
o Outlook Express.
o Internet applications.
Personal Strength
 Accurate, conscientious, enthusiastic, honest, intelligent, teachable, responsible, and
trustworthy.
 Analytical & systematic approach to work.
 Good interpersonal skills.
 Pleasing personality.
 Reliable & working under pressure.
 Challenge in achieving targets.
Activities
 Improve relations.
 Football.
 Tennis table.