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1. EFFECTIVE COMMUNICATION SKILLS

2. intention
Communication
Two-way process
emotion MESSAGE

3. HOW TO HAVE AN EFFECTIVE
COMMUNICATION?
You need not only words but also a combination of
this set of skills:
• Becoming an engaged listener
• Paying attention to nonverbal signals
• Keeping stress in check
• Asserting yourself
(Robinson, Segal, & Smith, 2015)

4. On Listening Skills
– to understand the message and
to give the message a meaning as close as possible to what
the sender means.
(a) vocabulary (b) concentration (c) memory
– to provide someone a shoulder to
cry on. Listening sympathetically to somebody. This can help
improve relationships between people.
(a) vocabulary (b) supporting (c) empathizing
– listening for enjoyment.
(a) presentation (b) perception (c) previous experience

5. On Listening Skills
– involves skillful criticism for judgment
of financial, emotional, intellectual, physical and spiritual
needs.
(a) ethos- expertness and trustworthiness
(b) logos- well-supported arguments
(c) pathos- emotional elements
– most important and basic to
the other listening skills. It involves the ability to sense subtle
changes in the speaker’s voice quality. Responses (uh-huh,
well), pauses, verbal and nonverbal cues.

6. Identify the type of listening expounded in the following
situations or scenarios:
a. A student watching a debate on television
b. A judge giving remarks to contestants of an
extemporaneous-speaking contest
c. A guidance counselor listening to a student share about
his family problems
d. A teenager listening to an upbeat song on his cell phone
while travelling on his way home
e. A security guard giving you your directions to the
personnel manager.

7. Identify the type of listening expounded in the following
situations or scenarios:
f. A teacher listening to the report of a student in class
g. A mother listening to her child talk about problems in
school
h. A lady watching her favorite singer perform in a concert
i. An English instructor listening to students delver their
memorized speech.
j. A salesman explaining to you why his television set is the
best among all brands.

8. a. What is the importance of knowing and understanding the
cultures of other places or countries?
b. What does “intercultural blunder” mean?
c. Give some cultural differences in nonverbal communication
in terms of the following race:
• Americans
• Asians
• Arabians
• Europeans
• Africans