mcom(business management) part-1

1. …THINKING OUTSIDE BPO…
KNOWLEDGE PROCESS
OUTSOURCING
AAFREEN SHAH MOHAMMED AMIN, MCOM (BUSINESS
MANAGEMENT)HUMAN RESOURCE MANAGEMENT

2. MEANING & DEFINITION OF KNOWLEDGE
PROCESS OUTSOURCING
KPO
• A form of outsourcing where knowledge and
information related work is carried out by a
different company or subsidiary within the same
organization to save costs or resources. In contrast
to manufacturing outsourcing, this usually
involves high-value work carried out by highly
skilled staff, for example research, development
analysis and consultancy. KPO firms may also
make business decisions on behalf of the source
company, though these will typically be low-level
and easily undone by the source company.
KPO

3. KPO SEGMENTS
KPO
SEGMENTS
LEGAL
SERVICE
FINANCI
AL
SERVICE
ENGINEERIN
G AND R&D
PHARMA
AND
BIOTECH
R&D
HEALTH
CARE
SERVICES
EDUCATION
AND
TRAINING

4. SCOPE AND FUTURE OF KPO
• Knowledge Process Outsourcing or KPO industry has emerged as one of the highly paid
and rewarding career options from last few years. It has excellent earning potential for
the candidates with technical and analytical skills in different areas of expertise including
engineering, medicine, pharmacy, legal, architecture, finance, economics or journalism
• Knowledge process outsourcing (KPO) is referred as a form of outsourcing whereby
the knowledge related work is performed in an organization or by a division of the same
organization, which may be in the same country or in an offshore location to save the
cost. In contrast to the outsourcing of production or manufacturing, KPO has specific
focus on knowledge expertise and high-value knowledge based work. In contrast to
BPOs, the KPO professionals are not kept busy in receiving and replying to the
customers? phone calls only.

5. SYNTEL AS KPO
Overview
Syntel KPO supports organizations looking for innovative
solutions and services to achieve operational competitiveness.
Backed by an integrated IT-KPO approach, we focus on
delivering transformational value to our clients, beyond
managing SLAs.Our methodical approach to change
management, migration, operation delivery and optimization
helps our clients overcome their business challenges.
Our Services
We deliver value to our customers across verticals with
our KPO services: Banking & Financial Services,
Insurance, Retail Logistics & Telecom,
Manufacturing, and Healthcare & Life Sciences.

6. BANKING AND FINANCIAL SERVICE CAPITAL MARKETS:
Leverage Syntel’s customized solutions for capital markets operations to achieve operational excellence and
maintain a competitive edge.
Syntel is one of the largest third-party service providers in capital markets. Our solutions and services cater to a
diverse clientele covering asset managers, custodians, broker dealers, wealth managers, trust companies, hedge
fund administrators, benefit administration providers and transfer agencies.
Our services range from the simplest reconciliation support to complex valuation operations and provide full
coverage across investment operations lifecycle.
 KYC and client account services Support for new clients, refresh and remediation, by leveraging best-in-
class KYC platforms.
 Reference data management Integrated IT-KPO approach to provide data management solutions for
instrument, pricing, market and client data services.
 Trade lifecycle management End-to-end trade lifecycle support for asset classes across trade capture and
enrichment, confirmation, settlements, fails management, collateral management and reporting ETC
BANKING AND FINANCIAL SERVICES KPO