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ISO 9000 : Quality System
ISO 9000:2000 QMS
ISO 9001:2000 QMS
ISO 9004:2000 QMS
Benefits of ISO 9000 Quality system
Widely known as ISO, is an international standard setting
body composed of representatives from various national
Founded on February 23,1947, the organization promotes
worldwide proprietary, industrial, & commercial standards.
Headquarters in Geneva, Switzerland. ISO is composed of
162 members, each one the sole representative for their
As the largest developer & publisher of standards in the
world, ISO fills the vital role of a medium for agreement
between individual standard developers, spreading progress
made by one country's local developers across the world to
further the goal of standardization.
ISO International Standards ensure that products &
services are safe, reliable & of good quality.
For business, they are strategic tools that reduce costs
by minimizing waste & errors and increasing
ISO is a nonprofit organization that develops &
publishes standards of virtually every possible sort,
ranging from standards for information technology to
fluid dynamics & nuclear energy.
Most important international standards setting non-
World federation of 123 countries national standards
Develops consensus based international standards.
Develops standards through 200 technical committees
split into 650 sub committees & 200 working groups.
All of its standards are voluntary in nature.
ISO 9000 series is the general quality certification
standard of ISO.
Presently, India has about 5000 ISO 9000 companies.
ISO 9000 : Quality System
The ISO 9000 family of standards is related to QMS &
designed to help organizations ensure that they meet the
needs of customers & other stakeholders while meeting
statutory & regulatory requirements related to the
The standards are published by ISO, & available through
National standards bodies.
ISO 9000 QSS were introduced in 1987 which were revised
in 1994 & again in 2000. Objectives of these periodic
revisions are to satisfy needs of standard users.
The 1987 series comprises ISO 9000, which embraces ISO
9001, ISO 9002 & ISO 9003.
Model for quality in design/ development, production,
installation & servicing.
Model for QA in production & installation.
Model for QA in final inspection & testing this standard is
used for external QA purposes.
The 2000 revision which was first major revision of
standard resulted in the following 3 standards:
1. ISO 9000:2000
2. ISO 9001:2000
3. ISO 9004:2000
1. ISO 9000:2000 QMS
ISO 9000 deals with the fundamentals & vocabulary of
QMS, including the 8 management principles on which
the family of standards is based. These are:
• Customer focus
• Involvement of people
• Process approach
• System approach to management
• Continuous improvement
• Factual approach to decision making
• Mutually beneficial supply relationship
ISO 9000 standards recognizes 12 fundamental
principles which are basis for contents of ISO
9001:2000 & ISO 9004:2000 QMS standards. These
fundamentals which incorporate 8 QM principles are:-
1. Rationale for QMS
2. Requirements for QMS & for products
3. QMS approach
4. Process approach
5. Quality policy & quality objective
6. Role of top management within QMS
8. Evaluating QMS
9. Continual improvement
10. Role of statistical techniques
11. QMS & other management system focuses
12. Relationship between QMS & excellence models
2. ISO 9001:2000 QMS
ISO 9001 standard is a most widely used standard
among ISO 9000 family.
Used by companies, seeking to have QMS recognized
through an independent registration process.
Designed for use by an organization that uses to
enhance satisfaction of its customers.
3. ISO 9004:2000 QMS
These standards provide guidelines in contrast to ISO
9001 standards, which specifies requirements.
Designed for use by an organization that seeks to move
beyond the requirements of ISO 9001, to improve the
performance of organization to satisfy its customers.
By contrast it covers the effectiveness of an organization
It provides guidance on technical, administrative &
human factors affecting the quality of products & services
at all stages of quality loop.
Benefits of ISO 9000 Quality
Enables user to identify & plan tasks & their method of
Marketing advantages, recognition & publicity.
Reduced liability risks & cuts down poor quality cost.
Registration to ISO 9000 is a necessary pre requisite in
Builds up confidence among customers & better job
ISO 14001 sets out the criteria for an
environmental management system.
It does not state requirements for
environmental performance, but maps out
a framework that a company or
organization can follow to set up an
effective environmental management
Can be used by any organization that
wants to improve resource efficiency,
reduce waste & drive down costs.
ISO 22000:2005 specifies requirements for a food safety
management system where an organization in food chain
needs to demonstrate its ability to control food safety hazards
in order to ensure that food is safe at the time of human
Applicable to all organizations which are involved in any
aspect of the food chain.
Ensures that organizations confirms to its stated food safety
Evaluate & assess customer requirements, to enhance
ISO standards contribute to make the
development, manufacturing & supply of
products & services more efficient, safer &
Makes trade between countries easier &
Provide governments with a technical base
for health, safety & environmental
Aid in transferring technology to developing
ISO standards also serve to safeguard
consumers, & users in general, of products &
services - as well as to make their lives
Quality control for value addition in food processing