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TQM

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Aadil Khan

This document provides an overview of total quality management (TQM) principles and philosophies. It discusses definitions of quality, customers, products, and how customer satisfaction is achieved. It also summarizes the philosophies and approaches to quality management advocated by Deming, Juran, Crosby and others. Key process management techniques for middle management are outlined, including process control, improvement and tools like flow charts, check sheets and control charts.

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TOTAL QUALITY MANAGEMENT
INTRODUCTION ,[object Object],[object Object],[object Object],[object Object],[object Object]
INTRODUCTION ,[object Object],[object Object]
INTRODUCTION ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
INTRODUCTION ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
WHY QUALITY? ,[object Object],[object Object],[object Object],[object Object]
WHY QUALITY? ,[object Object],[object Object],[object Object]
QUALITY PERSPECTIVES ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
QUALITY PERSPECTIVES ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
QUALITY PERSPECTIVES ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
QUALITY PERSPECTIVES ,[object Object],[object Object],[object Object],[object Object]
QUALITY PERSPECTIVES
QUALITY LEVELS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
QUALITY LEVELS ,[object Object],[object Object],[object Object],[object Object]
HISTORY OF QUALITY MANAGEMENT ,[object Object],[object Object],[object Object]
HISTORY OF QUALITY MANAGEMENT ,[object Object],[object Object],[object Object],[object Object]
HISTORY OF QUALITY MANAGEMENT ,[object Object],[object Object],[object Object],[object Object]
HISTORY OF QUALITY MANAGEMENT ,[object Object],[object Object],[object Object],[object Object]
EVOLUTION OF TQM PHILOSOPHIES ,[object Object],[object Object],Improve quality Decrease cost because of less rework, fewer mistakes. Productivity improves Capture the market with better quality and reduced cost. Stay in business Long-term competitive strength
THE DEMING PHILOSOPHY ,[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],THE DEMING PHILOSOPHY
THE DEMING PHILOSOPHY ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
THE DEMING PHILOSOPHY ,[object Object],[object Object],[object Object]
THE DEMING PHILOSOPHY ,[object Object],[object Object]
THE JURAN PHILOSOPHY ,[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],THE JURAN PHILOSOPHY
THE JURAN PHILOSOPHY ,[object Object],[object Object],[object Object],[object Object]
THE CROSBY PHILOSOPHY ,[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],THE CROSBY PHILOSOPHY
TQM FOR MIDDLE MANAGEMENT Process Management Statistical Process Control (SPC)
PROCESS MANAGEMENT ,[object Object],[object Object],[object Object],[object Object]
PROCESS MANAGEMENT ,[object Object],[object Object],[object Object],[object Object],[object Object]
PROCESS MANAGEMENT
PROCESS CONTROL ,[object Object],[object Object],[object Object],[object Object],[object Object]
PROCESS CONTROL ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
PROCESS IMPROVEMENT ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
PROCESS IMPROVEMENT: KAIZEN ,[object Object],[object Object],[object Object],[object Object]
PROCESS IMPROVEMENT: KAIZEN ,[object Object],[object Object],[object Object]
KAIZEN: IMPLEMENTATION ,[object Object]
KAIZEN: IMPLEMENTATION ,[object Object],[object Object],[object Object],[object Object],[object Object]
KAIZEN: IMPLEMENTATION ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
PROCESS IMPROVEMENT TOOLS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
FLOW CHARTS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
 
CHECK SHEETS ,[object Object],[object Object],[object Object]
PARETO DIAGRAMS ,[object Object],[object Object],[object Object],[object Object]
CAUSE-EFFECT DIAGRAMS ,[object Object],[object Object]
SCATTER DIAGRAMS ,[object Object],[object Object]
RUN CHARTS AND CONTROL CHARTS ,[object Object],[object Object]
TQM FOR THE WORKFORCE Kaizen teams Quality Circles
QUALITY CIRCLES ,[object Object],[object Object],[object Object],[object Object],[object Object]
ADDITIONAL PROCESS IMPROVEMENT TOOLS ,[object Object],[object Object],[object Object],[object Object]
ADDITIONAL PROCESS IMPROVEMENT TOOLS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
QUALITY MANAGEMENT AWARDS AND FRAMEWORK ISO 9000: 2000 Malcolm Baldrige National Quality Award Deming Prize Six Sigma
ISO 9000: 2000 ,[object Object],[object Object],[object Object],[object Object]
ISO 9000: 2000 ,[object Object],[object Object],[object Object],[object Object]
ISO 9000: 2000 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ISO 9000: 2000 STRUCTURE ,[object Object],[object Object],[object Object],[object Object],[object Object]
ISO 9000: 2000 QUALITY MANAGEMENT PRINCIPLES ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ISO 9000: 2000 REGISTRATION ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
SIX SIGMA ,[object Object],[object Object],[object Object],[object Object],[object Object]
SIX SIGMA ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
SIX SIGMA ,[object Object],[object Object],[object Object],[object Object],[object Object]
TQM FOR TOP MANAGEMENT Strategic Quality Management (SQM) Competitive Advantage
SQM: HOSHIN PLANNING ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
SQM: VISION/MISSION STATEMENT ,[object Object],[object Object],[object Object]
SQM: VISION/MISSION STATEMENT ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
SQM: QUALITY POLICIES ,[object Object],[object Object],[object Object]
SQM: QUALITY GOALS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
SQM: DEPLOYING QUALITY GOALS ,[object Object],[object Object],[object Object],[object Object]
SQM: CAVEATS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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TQM

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  • 31. TQM FOR MIDDLE MANAGEMENT Process Management Statistical Process Control (SPC)
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  • 51. TQM FOR THE WORKFORCE Kaizen teams Quality Circles
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  • 55. QUALITY MANAGEMENT AWARDS AND FRAMEWORK ISO 9000: 2000 Malcolm Baldrige National Quality Award Deming Prize Six Sigma
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  • 65. TQM FOR TOP MANAGEMENT Strategic Quality Management (SQM) Competitive Advantage
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