In our webinar held on 16 July 2015, ITIL® Expert Peter Brooks discussed how service portfolio management can help organizations monitor their goals. Service Portfolio management provides an ideal control mechanism for managing and evaluating the vision and objectives of an organization. It allows the governors to make informed decisions about the direction of the organization without having to manage the services themselves. Presented by ITIL expert and author of the AXELOS publication, Adopting Service Governance: Governing portfolio value for sound corporate citizenship, Peter Brooks BSc (FSM®), chair (joint) of the Ethics Committee at King's College Hospital Clinics in Abu Dhabi, the session explored the ways in which an organization can be governed by the service portfolio. For more information please visit www.axelos.com/itil

1. AXELOS.com
Adopting Service Governance
Governing portfolio value for sound corporate
citizenship
With author Peter Brooks

2. Service Governance
Value/Cost ratio — per service

3. Service Governance

4. Poll No.1
Is achieving good governance an objective of
your organization?
• Yes
• No
• Not sure

5. • Why should we do X?
• What is the cost of NOT doing X?
• What risks are there in doing X?
• What exactly does X mean for the organization?
• When do we have to do X by?
• Who will:
• benefit,
• be involved [RACI]
• not benefit?
• How does X fit with our Vision, Mission & Charter?
What is Value?

6. Some Possible Measures of Value

7. • ABC - Attitude, Behavior, Culture
• Communicate Vision to all levels
• Culture of Improvement
• Culture of openness
• Culture of Innovation
Organizational Culture

8. Poll No.2
Are your services currently aligned to business
value?
• Yes
• No
• Not sure
• We are working to achieve that

9. Service Portfolio

10. Continual Improvement

11. Poll No.3
Do you think your governing body will be receptive to
adopting service governance?
• Yes
• No
• Not sure

12. Adopting Service Governance
Available to Pre-Order Now
10% OFF
until the 10th August
Quote ASG1 at the
checkout to claim

13. Peter Brooks, peter.h.m.brooks@gmail.com
Tom Lynam, tom.lynam@AXELOS.com
Next Session, 20th August:
An example of ITIL-based model for effective
Service Integration and Management