Integrating digital technology within all the business areas to transform the operating model and deliver better value to customer is the essence of Digital Transformation. Empowering technology at the core to increase operational efficiency, improve employee performance and customer experience are a few key areas addressed by Digital Transformation. It requires a cultural shift in the way the organizations operate and a strong leadership to identify the areas to be transformed and to explore new opportunities. Understanding how RPA can enable digital transformation and upgrade the workplaces of the future is a key skill for C-suite executives. Robotic process automation (RPA) is the use of software bots that can automate repetitive rule based tasks and reduce the manual intervention, thereby increasing the operational efficiency and reduce errors. It helps employees to focus on areas in which they can add value rather than spending efforts on repetitive and mundane tasks. Key points of discussion: What is Digital Transformation and why is it required Framework for Digital Transformation Elements of Digital Transformation What is RPA Role of RPA in Digital Transformation Benefits of RPA

1. DIGITAL TRANSFORMATION AND THE ROLE OF
ROBOTIC PROCESS AUTOMATION (RPA)
Automation SME
Infosys
ARJUN S MEDA

2. Integrating digital technology within all the business areas to transform the operating model
and deliver better value to customers.
Understanding Digital Transformation
‘“Digital transformation closes the gap between what digital customers already expect and
what analog businesses actually deliver.”
1
‘Greg Verdino

3. Increasingly competitive marketplace.
Innovations in technology is enabling startups to provide traditional
services at a lower price with better benefits.
Changing consumer demand.
Improves efficiency and profitability.
Why Is It Required?2

4. CUSTOMER
EXPERIENCE
DIGITAL
GLOBALIZATION
OPERATIONAL
EFFICIENCY
LEADERSHIP AND
CULTURE
Understanding customer needs
Customer Touchpoints
Digitizing Processes
Workforce Empowerment
Data Driven Analytics
Digital collaboration & Innovation
Digital skills and virtual workforce
Dynamic partner ecosystems
Elements of Digital Transformation3
IT teams to operate as primary
driver of business innovation
Adaptable to drastic changes

5. Digital Transformation Enablers
Digital
Transformation
Internet of Things
Blockchain
Artificial Intelligence
Robotic process
automation(RPA)
Cloud technology
Augmented
Reality/Virtual Reality
4

6. Framework for Digital Transformation
Yourself
Diagnosis
Strategic Vision
Unique Value Preposition
Market Place
Competition
Competitive Preposition
Competitve Force
Customer
Volume
Task
Intent
Resources
Time
Talent
Cash
5

7. Identify opportunities with potential for digital disruption
Develop a business strategy driven by customers
Prepare an operational strategy connecting front, middle and back office
(enterprise-wide)
Identify the skillset gaps
Embed innovation culture
Step by Step Guide to Digital Transformation6

8. Robotic process automation (RPA) is the application of
technology to capture and interpret existing applications
for processing a transaction, manipulating data, triggering
responses and communicating with other digital systems.
RPA7

9. Automates burdensome, high volume, and time- consuming
back office activities
Helps gain knowledge about business patterns and
performance of workflows
Complements existing environment
Adapting to the organization
Eliminates human errors
Role of RPA in Digital Transformation8

10. Customer Service
Procurement
Finance & Accounting
Business specific functions
Human Resources
IT
RPA Bots are deployed in following functions9

11. Data searching, cleansing, updating and scraping
Screen capture Websites
Data Analysis
Form filling
Updating Multiple applications/ systems
Ruled based Processes
Simple or complex decisions that can be managed by
algorithms
Transaction processing
Formatting & reporting
Email & notifications sent to multiple recipients/ stakeholders
Files transfer with FTP/ Web
Tasks automated by RPA10

12. Benefits of RPA/Expected Outcome from RPA
Financial Impact
Operational Impact
Business Impact
11

13. Financial Impact
Impact of RPA on Cost savings
ROI generated
Time taken to generate ROI
12

14. Operational Impact
Increase process accuracy
Reduce process cycle time or enhance process agility
Employee productivity improvement and experience
Meet required SLA compliance
Resource impacted by RPA
13

15. Business Impact
Improve customer experience
Create new business models
Upsell/cross sell product/services
Decreased time to market for new product and services
Revenue growth
14

16. References
https://sloanreview.mit.edu/article/the-nine-elements-of-digital-transformation/
https://enterprisersproject.com/what-is-digital-transformation
https://www.ionology.com/

17. THANK YOU
Contact me at: medarj@gmail.com
LinkedIn profile: https://www.linkedin.com/in/arjunsmeda/