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Digital Transformation And The Role of Robotic Process Automation (RPA)

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DIGITAL TRANSFORMATION AND THE ROLE OF
ROBOTIC PROCESS AUTOMATION (RPA)
Automation SME
Infosys
ARJUN S MEDA

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Integrating digital technology within all the business areas to transform the operating model
and deliver better value to ...

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Increasingly competitive marketplace.
Innovations in technology is enabling startups to provide traditional
services at a ...

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Digital Transformation Enablers
Digital
Transformation
Internet of Things
Blockchain
Artificial Intelligence
Robotic proce...

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Digital Transformation And The Role of Robotic Process Automation (RPA)

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Integrating digital technology within all the business areas to transform the operating model and deliver better value to customer is the essence of Digital Transformation. Empowering technology at the core to increase operational efficiency, improve employee performance and customer experience are a few key areas addressed by Digital Transformation.
It requires a cultural shift in the way the organizations operate and a strong leadership to identify the areas to be transformed and to explore new opportunities.

Understanding how RPA can enable digital transformation and upgrade the workplaces of the future is a key skill for C-suite executives.

Robotic process automation (RPA) is the use of software bots that can automate repetitive rule based tasks and reduce the manual intervention, thereby increasing the operational efficiency and reduce errors. It helps employees to focus on areas in which they can add value rather than spending efforts on repetitive and mundane tasks.

Key points of discussion:
What is Digital Transformation and why is it required
Framework for Digital Transformation
Elements of Digital Transformation
What is RPA
Role of RPA in Digital Transformation
Benefits of RPA

Integrating digital technology within all the business areas to transform the operating model and deliver better value to customer is the essence of Digital Transformation. Empowering technology at the core to increase operational efficiency, improve employee performance and customer experience are a few key areas addressed by Digital Transformation.
It requires a cultural shift in the way the organizations operate and a strong leadership to identify the areas to be transformed and to explore new opportunities.

Understanding how RPA can enable digital transformation and upgrade the workplaces of the future is a key skill for C-suite executives.

Robotic process automation (RPA) is the use of software bots that can automate repetitive rule based tasks and reduce the manual intervention, thereby increasing the operational efficiency and reduce errors. It helps employees to focus on areas in which they can add value rather than spending efforts on repetitive and mundane tasks.

Key points of discussion:
What is Digital Transformation and why is it required
Framework for Digital Transformation
Elements of Digital Transformation
What is RPA
Role of RPA in Digital Transformation
Benefits of RPA

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Digital Transformation And The Role of Robotic Process Automation (RPA)

  1. 1. DIGITAL TRANSFORMATION AND THE ROLE OF ROBOTIC PROCESS AUTOMATION (RPA) Automation SME Infosys ARJUN S MEDA
  2. 2. Integrating digital technology within all the business areas to transform the operating model and deliver better value to customers. Understanding Digital Transformation ‘“Digital transformation closes the gap between what digital customers already expect and what analog businesses actually deliver.” 1 ‘Greg Verdino
  3. 3. Increasingly competitive marketplace. Innovations in technology is enabling startups to provide traditional services at a lower price with better benefits. Changing consumer demand.  Improves efficiency and profitability. Why Is It Required?2
  4. 4. CUSTOMER EXPERIENCE DIGITAL GLOBALIZATION OPERATIONAL EFFICIENCY LEADERSHIP AND CULTURE Understanding customer needs Customer Touchpoints Digitizing Processes Workforce Empowerment Data Driven Analytics Digital collaboration & Innovation Digital skills and virtual workforce Dynamic partner ecosystems Elements of Digital Transformation3 IT teams to operate as primary driver of business innovation Adaptable to drastic changes
  5. 5. Digital Transformation Enablers Digital Transformation Internet of Things Blockchain Artificial Intelligence Robotic process automation(RPA) Cloud technology Augmented Reality/Virtual Reality 4
  6. 6. Framework for Digital Transformation Yourself Diagnosis Strategic Vision Unique Value Preposition Market Place Competition Competitive Preposition Competitve Force Customer Volume Task Intent Resources Time Talent  Cash 5
  7. 7. Identify opportunities with potential for digital disruption Develop a business strategy driven by customers Prepare an operational strategy connecting front, middle and back office (enterprise-wide) Identify the skillset gaps Embed innovation culture Step by Step Guide to Digital Transformation6
  8. 8. Robotic process automation (RPA) is the application of technology to capture and interpret existing applications for processing a transaction, manipulating data, triggering responses and communicating with other digital systems. RPA7
  9. 9. Automates burdensome, high volume, and time-  consuming back office activities Helps gain knowledge about business  patterns and performance of workflows Complements existing environment   Adapting to the organization Eliminates human errors Role of RPA in Digital Transformation8
  10. 10. Customer Service Procurement Finance & Accounting Business specific functions Human Resources IT RPA Bots are deployed in following functions9
  11. 11. Data searching, cleansing, updating and scraping   Screen capture Websites  Data Analysis  Form filling  Updating Multiple applications/ systems  Ruled based Processes  Simple or complex decisions that can be managed by algorithms  Transaction processing  Formatting & reporting  Email & notifications sent to multiple recipients/ stakeholders  Files transfer with FTP/ Web Tasks automated by RPA10
  12. 12. Benefits of RPA/Expected Outcome from RPA Financial Impact Operational Impact Business Impact 11
  13. 13. Financial Impact Impact of RPA on Cost savings ROI generated  Time taken to generate ROI 12
  14. 14. Operational Impact Increase process accuracy Reduce process cycle time or enhance process agility  Employee productivity improvement and experience Meet required SLA compliance Resource impacted by RPA 13
  15. 15. Business Impact Improve customer experience Create new business models Upsell/cross sell product/services Decreased time to market for new product and services  Revenue growth  14
  16. 16. References https://sloanreview.mit.edu/article/the-nine-elements-of-digital-transformation/ https://enterprisersproject.com/what-is-digital-transformation  https://www.ionology.com/
  17. 17. THANK YOU Contact me at: medarj@gmail.com LinkedIn profile: https://www.linkedin.com/in/arjunsmeda/

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