Have you ever received an incorrect or broken item from an Amazon customer return? Here is what to do . . .

1. Amazon FBA
Returns Advice
How to Handle
When the Buyer is
at Fault

2. If you are an Amazon seller, you
probably know the pain of dealing
with an Amazon FBA return

3. Shipped the wrong item
Displayed item that "slightly" varied
What the buyer thought she was purchasing, such as
their preferred size or color

4. Item is out of stock in your inventory
Failure of Amazon customer support to respond
Buyer changed their mind
Amazon delivered the shipment late
Buyer did not receive the item they ordered due to
delivery problems

5. Am I allowed to refuse a
buyer’s return?

6. Unfortunately, you are not.
Anyone who sells on Amazon is
required to accept a buyer’s
return if they request it

7. What can I do if a buyer
returns an item past 30
days of purchase?

8. According to Amazon's policy if
the product is not sent back
within 45 days of the purchase,
the seller is entitled to a
reimbursement

9. AMZReimburse is a service for Amazon Sellers that
automatically finds instances where a seller may be owed
money from Amazon, such as lost/damaged inventory,
refunds, inbound shipments, and much more

10. How should I handle an
Amazon FBA return
request?

11. If it is an Amazon FBA return request,
have them contact Amazon seller
support or point them to the return
option located in their order page

12. Buyers Who Change
Their Minds

13. According to the Amazon Product
Return Policy, you must refund the full
item cost to the buyer if they change
their mind and return the item

14. Amazon Return: FBA
Sellers & MFN Sellers

15. Amazon MFN sellers are merchant-
fulfilled sellers. These are third-party
sellers who ship items directly to the
buyer

16. AMAZON MFN SELLER
 Buyer needs to return the item you sold
them
 They need to ship that item straight
back to you
 Give them a prepaid shipping label to
return the item
 Issue them a full refund instead of
receiving the item back

17. FULFILLMENT BY AMAZON
 The buyer will return the item directly
to amazon
 Amazon stores the items for sellers in
their warehouse
 Amazon also ships the items on behalf
of the seller

18. Steps to Take Prior to
Giving a Refund

19. When a buyer wants to return an item
and be issued a refund, here is what
you do first. You can request that the
buyer send the item back to you
immediately

20. Malicious Amazon
Buyers

21. Scammers usually aim to get free
items or simply use your items and
then return them worn. This is often
what happens with clothes

22. Always use tracking on your packages
Ship packages with signature required
If you ship a valuable item, purchase insurance for the
shipment

23. Below are some of
Amazon’s tips for sellers
who deal with bad
buyers

24. Communicate regularly with the buyer
Refund the buyer before they file a claim against you
Make sure all the pictures and descriptions in your
listings are accurate
Package your items well
Keep the buyer updated on the status of the shipment
If someone ordered an item that is out-of-stock in your
inventory, then cancel that order immediately

25. Breakdown: Amazon
FBA Return

26. If Amazon receives a returned item and it is still deemed
sellable, it is set to “fulfillable” and gets added back to
your FBA inventory
If the item is damaged and Amazon decides that they
are responsible for it not being sellable anymore

27. The Removal Fees

28. Every time you remove an item, you
are charged a removal fee. A removal
order can take up to 14 business days
to be completed

29. MORE INFORMATION
www.amzreimburse.com/
blog/amazon-fba-return-
buyer-fault