Working with Individuals Affected by Homelessness: An Empathy-Driven Approach (Dec. 2018)
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Working with Individuals Affected by Homelessness: An Empathy-Driven Approach (Dec. 2018)
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Working with Individuals Affected by Homelessness: An Empathy-Driven Approach (Dec. 2018)
- 7. Low-Threshold Shelter Registered Sex Offender (Youth Victim)
- 8. Low-Threshold Shelter Registered Sex Offender (Youth Victim) Criminal Background
- 9. Low-Threshold Shelter Registered Sex Offender (Youth Victim) Criminal Background Mental Illness
- 10. Low-Threshold Shelter Registered Sex Offender (Youth Victim) Criminal Background Mental Illness Substance Abuse
- 14. 1. Homelessness Empathy Driven Enforcement
- 15. 1. Homelessness Empathy Driven Enforcement 2. Punishment
- 16. 1. Homelessness Empathy Driven Enforcement 2. Punishment 3. Psychology
- 17. 1. Homelessness Empathy Driven Enforcement 2. Punishment 4. Tools 3. Psychology
- 18. Disclaimer
- 21. 50% = 2 Weeks or Less
- 22. 50% = 2 Weeks or Less 40% = 2 Weeks – 1 Year
- 23. 50% = 2 Weeks or Less 40% = 2 Weeks – 1 Year 10% = More than 1 Year
- 24. Trauma
- 27. Prefrontal Cortex & Hippocampus • Decision making
- 28. Prefrontal Cortex & Hippocampus • Decision making • Abstract thought
- 29. Prefrontal Cortex & Hippocampus • Decision making • Abstract thought • Context (time/place)
- 30. Prefrontal Cortex & Hippocampus • Decision making • Abstract thought • Context (time/place) • Mood regulation
- 31. Amygdala
- 32. Amygdala • Fight or flight
- 33. Amygdala • Fight or flight • Fear memories
- 41. I wonder how much leopards weigh?
- 49. Effects of Trauma • Damages Prefrontal Cortex and Hippocampus
- 50. Effects of Trauma • Damages Prefrontal Cortex and Hippocampus • Amygdala becomes hyperactive
- 51. Effects of Trauma • Damages Prefrontal Cortex and Hippocampus • Amygdala becomes hyperactive • Amygdala suppresses Prefrontal Cortex and Hippocampus
- 52. Consequences
- 53. Consequences • “Misperceive threat stimuli”
- 54. Consequences • “Misperceive threat stimuli” • Difficulty “self-regulating emotion”
- 55. Consequences • “Misperceive threat stimuli” • Difficulty “self-regulating emotion” • Impulsive
- 59. You have a $1.00 fine on your account.
- 60. You have a $1.00 fine on your account.
- 61. @$@@#! $!$@$!!!! !!!!!!!!!! You have a $1.00 fine on your account.
- 62. View of Time
- 63. Everyday Sadists
- 68. Traits that Lower Effectiveness of Punishment
- 69. Traits that Lower Effectiveness of Punishment Mental Illness
- 70. Traits that Lower Effectiveness of Punishment Mental Illness Substance Abuse
- 71. Traits that Lower Effectiveness of Punishment Mental Illness Substance Abuse Trauma
- 72. Traits that Lower Effectiveness of Punishment Mental Illness Substance Abuse Trauma Shortened Time Horizon
- 73. Traits that Lower Effectiveness of Punishment Mental Illness Substance Abuse Trauma Shortened Time Horizon “Habituated to Punishment”
- 76. Punishment-Driven Enforcement Empathy-Driven Enforcement Tools Threats Punishment Benefits Simple A New Paradigm
- 77. Punishment-Driven Enforcement Empathy-Driven Enforcement Tools Threats Punishment Psychology Benefits Simple A New Paradigm
- 80. Neurochemistry
- 100. Reciprocity
- 104. Relationship “Builders” Compliments Questions
- 105. Relationship “Builders” Compliments Questions Deeds
- 106. Relationship “Builders” Compliments Questions Deeds Touch
- 109. Relationship “Destroyers” Criticism Defensiveness
- 110. Relationship “Destroyers” Criticism Defensiveness Stonewalling
- 111. Relationship “Destroyers” Criticism Defensiveness Stonewalling Contempt
- 112. Part 4 Tools
- 115. Navy Seal Speed
- 116. “Slow is smooth. Smooth is fast.”
- 118. Cup of Pennies
- 120. Get One Penny
- 125. Lose Five Pennies
- 138. Backup
- 140. To get weekly email tips: HomelessLibrary.com/Email
Hinweis der Redaktion
- Reciprocity Examples: - Someone buys you a beer - Someone takes your shift Caveats: - Perceived, not actual - Negative stronger than positive by about a factor of 5 Results in “Reciprocity math” (5 x 5 x 5) Feuds, gang fights, wars, etc. If I could change one thing I would make it 1:1 The bible tried: Eye for an eye
- Reciprocity Examples: - Someone buys you a beer - Someone takes your shift Caveats: - Perceived, not actual - Negative stronger than positive by about a factor of 5 Results in “Reciprocity math” (5 x 5 x 5) Feuds, gang fights, wars, etc. If I could change one thing I would make it 1:1 The bible tried: Eye for an eye
- Reciprocity Examples: - Someone buys you a beer - Someone takes your shift Caveats: - Perceived, not actual - Negative stronger than positive by about a factor of 5 Results in “Reciprocity math” (5 x 5 x 5) Feuds, gang fights, wars, etc. If I could change one thing I would make it 1:1 The bible tried: Eye for an eye
- Reciprocity Examples: - Someone buys you a beer - Someone takes your shift Caveats: - Perceived, not actual - Negative stronger than positive by about a factor of 5 Results in “Reciprocity math” (5 x 5 x 5) Feuds, gang fights, wars, etc. If I could change one thing I would make it 1:1 The bible tried: Eye for an eye
- Reciprocity Examples: - Someone buys you a beer - Someone takes your shift Caveats: - Perceived, not actual - Negative stronger than positive by about a factor of 5 Results in “Reciprocity math” (5 x 5 x 5) Feuds, gang fights, wars, etc. If I could change one thing I would make it 1:1 The bible tried: Eye for an eye
- Reciprocity Examples: - Someone buys you a beer - Someone takes your shift Caveats: - Perceived, not actual - Negative stronger than positive by about a factor of 5 Results in “Reciprocity math” (5 x 5 x 5) Feuds, gang fights, wars, etc. If I could change one thing I would make it 1:1 The bible tried: Eye for an eye
- Reciprocity Examples: - Someone buys you a beer - Someone takes your shift Caveats: - Perceived, not actual - Negative stronger than positive by about a factor of 5 Results in “Reciprocity math” (5 x 5 x 5) Feuds, gang fights, wars, etc. If I could change one thing I would make it 1:1 The bible tried: Eye for an eye
- Reciprocity Examples: - Someone buys you a beer - Someone takes your shift Caveats: - Perceived, not actual - Negative stronger than positive by about a factor of 5 Results in “Reciprocity math” (5 x 5 x 5) Feuds, gang fights, wars, etc. If I could change one thing I would make it 1:1 The bible tried: Eye for an eye
- Reciprocity Examples: - Someone buys you a beer - Someone takes your shift Caveats: - Perceived, not actual - Negative stronger than positive by about a factor of 5 Results in “Reciprocity math” (5 x 5 x 5) Feuds, gang fights, wars, etc. If I could change one thing I would make it 1:1 The bible tried: Eye for an eye
- Reciprocity Examples: - Someone buys you a beer - Someone takes your shift Caveats: - Perceived, not actual - Negative stronger than positive by about a factor of 5 Results in “Reciprocity math” (5 x 5 x 5) Feuds, gang fights, wars, etc. If I could change one thing I would make it 1:1 The bible tried: Eye for an eye
- Reciprocity Examples: - Someone buys you a beer - Someone takes your shift Caveats: - Perceived, not actual - Negative stronger than positive by about a factor of 5 Results in “Reciprocity math” (5 x 5 x 5) Feuds, gang fights, wars, etc. If I could change one thing I would make it 1:1 The bible tried: Eye for an eye
- Reciprocity Examples: - Someone buys you a beer - Someone takes your shift Caveats: - Perceived, not actual - Negative stronger than positive by about a factor of 5 Results in “Reciprocity math” (5 x 5 x 5) Feuds, gang fights, wars, etc. If I could change one thing I would make it 1:1 The bible tried: Eye for an eye
- Reciprocity Examples: - Someone buys you a beer - Someone takes your shift Caveats: - Perceived, not actual - Negative stronger than positive by about a factor of 5 Results in “Reciprocity math” (5 x 5 x 5) Feuds, gang fights, wars, etc. If I could change one thing I would make it 1:1 The bible tried: Eye for an eye
- Reciprocity Examples: - Someone buys you a beer - Someone takes your shift Caveats: - Perceived, not actual - Negative stronger than positive by about a factor of 5 Results in “Reciprocity math” (5 x 5 x 5) Feuds, gang fights, wars, etc. If I could change one thing I would make it 1:1 The bible tried: Eye for an eye
- Reciprocity Examples: - Someone buys you a beer - Someone takes your shift Caveats: - Perceived, not actual - Negative stronger than positive by about a factor of 5 Results in “Reciprocity math” (5 x 5 x 5) Feuds, gang fights, wars, etc. If I could change one thing I would make it 1:1 The bible tried: Eye for an eye
- Reciprocity Examples: - Someone buys you a beer - Someone takes your shift Caveats: - Perceived, not actual - Negative stronger than positive by about a factor of 5 Results in “Reciprocity math” (5 x 5 x 5) Feuds, gang fights, wars, etc. If I could change one thing I would make it 1:1 The bible tried: Eye for an eye
- Reciprocity Examples: - Someone buys you a beer - Someone takes your shift Caveats: - Perceived, not actual - Negative stronger than positive by about a factor of 5 Results in “Reciprocity math” (5 x 5 x 5) Feuds, gang fights, wars, etc. If I could change one thing I would make it 1:1 The bible tried: Eye for an eye
- Reciprocity Examples: - Someone buys you a beer - Someone takes your shift Caveats: - Perceived, not actual - Negative stronger than positive by about a factor of 5 Results in “Reciprocity math” (5 x 5 x 5) Feuds, gang fights, wars, etc. If I could change one thing I would make it 1:1 The bible tried: Eye for an eye
- Reciprocity Examples: - Someone buys you a beer - Someone takes your shift Caveats: - Perceived, not actual - Negative stronger than positive by about a factor of 5 Results in “Reciprocity math” (5 x 5 x 5) Feuds, gang fights, wars, etc. If I could change one thing I would make it 1:1 The bible tried: Eye for an eye
- Reciprocity Examples: - Someone buys you a beer - Someone takes your shift Caveats: - Perceived, not actual - Negative stronger than positive by about a factor of 5 Results in “Reciprocity math” (5 x 5 x 5) Feuds, gang fights, wars, etc. If I could change one thing I would make it 1:1 The bible tried: Eye for an eye
- Reciprocity Examples: - Someone buys you a beer - Someone takes your shift Caveats: - Perceived, not actual - Negative stronger than positive by about a factor of 5 Results in “Reciprocity math” (5 x 5 x 5) Feuds, gang fights, wars, etc. If I could change one thing I would make it 1:1 The bible tried: Eye for an eye
- Reciprocity Examples: - Someone buys you a beer - Someone takes your shift Caveats: - Perceived, not actual - Negative stronger than positive by about a factor of 5 Results in “Reciprocity math” (5 x 5 x 5) Feuds, gang fights, wars, etc. If I could change one thing I would make it 1:1 The bible tried: Eye for an eye
- Reciprocity Examples: - Someone buys you a beer - Someone takes your shift Caveats: - Perceived, not actual - Negative stronger than positive by about a factor of 5 Results in “Reciprocity math” (5 x 5 x 5) Feuds, gang fights, wars, etc. If I could change one thing I would make it 1:1 The bible tried: Eye for an eye
- Reciprocity Examples: - Someone buys you a beer - Someone takes your shift Caveats: - Perceived, not actual - Negative stronger than positive by about a factor of 5 Results in “Reciprocity math” (5 x 5 x 5) Feuds, gang fights, wars, etc. If I could change one thing I would make it 1:1 The bible tried: Eye for an eye
- Reciprocity Examples: - Someone buys you a beer - Someone takes your shift Caveats: - Perceived, not actual - Negative stronger than positive by about a factor of 5 Results in “Reciprocity math” (5 x 5 x 5) Feuds, gang fights, wars, etc. If I could change one thing I would make it 1:1 The bible tried: Eye for an eye
- Reciprocity Examples: - Someone buys you a beer - Someone takes your shift Caveats: - Perceived, not actual - Negative stronger than positive by about a factor of 5 Results in “Reciprocity math” (5 x 5 x 5) Feuds, gang fights, wars, etc. If I could change one thing I would make it 1:1 The bible tried: Eye for an eye
- Reciprocity Examples: - Someone buys you a beer - Someone takes your shift Caveats: - Perceived, not actual - Negative stronger than positive by about a factor of 5 Results in “Reciprocity math” (5 x 5 x 5) Feuds, gang fights, wars, etc. If I could change one thing I would make it 1:1 The bible tried: Eye for an eye
- Reciprocity Examples: - Someone buys you a beer - Someone takes your shift Caveats: - Perceived, not actual - Negative stronger than positive by about a factor of 5 Results in “Reciprocity math” (5 x 5 x 5) Feuds, gang fights, wars, etc. If I could change one thing I would make it 1:1 The bible tried: Eye for an eye
- Reciprocity Examples: - Someone buys you a beer - Someone takes your shift Caveats: - Perceived, not actual - Negative stronger than positive by about a factor of 5 Results in “Reciprocity math” (5 x 5 x 5) Feuds, gang fights, wars, etc. If I could change one thing I would make it 1:1 The bible tried: Eye for an eye
- Reciprocity Examples: - Someone buys you a beer - Someone takes your shift Caveats: - Perceived, not actual - Negative stronger than positive by about a factor of 5 Results in “Reciprocity math” (5 x 5 x 5) Feuds, gang fights, wars, etc. If I could change one thing I would make it 1:1 The bible tried: Eye for an eye
- Reciprocity Examples: - Someone buys you a beer - Someone takes your shift Caveats: - Perceived, not actual - Negative stronger than positive by about a factor of 5 Results in “Reciprocity math” (5 x 5 x 5) Feuds, gang fights, wars, etc. If I could change one thing I would make it 1:1 The bible tried: Eye for an eye
- Reciprocity Examples: - Someone buys you a beer - Someone takes your shift Caveats: - Perceived, not actual - Negative stronger than positive by about a factor of 5 Results in “Reciprocity math” (5 x 5 x 5) Feuds, gang fights, wars, etc. If I could change one thing I would make it 1:1 The bible tried: Eye for an eye
- Reciprocity Examples: - Someone buys you a beer - Someone takes your shift Caveats: - Perceived, not actual - Negative stronger than positive by about a factor of 5 Results in “Reciprocity math” (5 x 5 x 5) Feuds, gang fights, wars, etc. If I could change one thing I would make it 1:1 The bible tried: Eye for an eye
- Reciprocity Examples: - Someone buys you a beer - Someone takes your shift Caveats: - Perceived, not actual - Negative stronger than positive by about a factor of 5 Results in “Reciprocity math” (5 x 5 x 5) Feuds, gang fights, wars, etc. If I could change one thing I would make it 1:1 The bible tried: Eye for an eye
- Reciprocity Examples: - Someone buys you a beer - Someone takes your shift Caveats: - Perceived, not actual - Negative stronger than positive by about a factor of 5 Results in “Reciprocity math” (5 x 5 x 5) Feuds, gang fights, wars, etc. If I could change one thing I would make it 1:1 The bible tried: Eye for an eye
- Reciprocity Examples: - Someone buys you a beer - Someone takes your shift Caveats: - Perceived, not actual - Negative stronger than positive by about a factor of 5 Results in “Reciprocity math” (5 x 5 x 5) Feuds, gang fights, wars, etc. If I could change one thing I would make it 1:1 The bible tried: Eye for an eye
- Reciprocity Examples: - Someone buys you a beer - Someone takes your shift Caveats: - Perceived, not actual - Negative stronger than positive by about a factor of 5 Results in “Reciprocity math” (5 x 5 x 5) Feuds, gang fights, wars, etc. If I could change one thing I would make it 1:1 The bible tried: Eye for an eye
- Reciprocity Examples: - Someone buys you a beer - Someone takes your shift Caveats: - Perceived, not actual - Negative stronger than positive by about a factor of 5 Results in “Reciprocity math” (5 x 5 x 5) Feuds, gang fights, wars, etc. If I could change one thing I would make it 1:1 The bible tried: Eye for an eye
- New paradigm Punishment-driven vs. empathy driven chart The key is HOW you enforce the rules
- New paradigm Punishment-driven vs. empathy driven chart The key is HOW you enforce the rules
- New paradigm Punishment-driven vs. empathy driven chart The key is HOW you enforce the rules
- New paradigm Punishment-driven vs. empathy driven chart The key is HOW you enforce the rules
- New paradigm Punishment-driven vs. empathy driven chart The key is HOW you enforce the rules
- Four stages of conflict Plus mindset
- Four stages of conflict Plus mindset
- Four stages of conflict Plus mindset
- Four stages of conflict Plus mindset
- Four stages of conflict Plus mindset
- Four stages of conflict Plus mindset
- Remember: 1) Homeless people are exactly like you, except communication style, experiences, worldview, triggers 2) Punishment-driven enforcement is dominant model but not effective with homeless patrons 3) Empathy-driven enforcement is better 4) You all have tools. Hopefully you learned a few more. Go practice them! Thank you for everything you do!
- How to ask someone to leave 1) Take a minute to listen 2) Make it clear you don’t think negatively 3) Offer a fresh start 4) Be sad about it 5) Use baby steps