See the latest findings from AIIM's new BPM research; and learn the 5 steps to get started. Guide your transition to BPM with this FREE report summary: http://info.aiim.org/process-improvement-and-automation-2016

1. Underwri(en by:
#AIIMInforma(on Is Your Most Important Asset.
Learn the Skills to Manage It
No Longer a Luxury,
BPM Is Impera(ve
to Business Opera(ons:
5 Steps to Learn
How It Can Work for You
Presented June 15, 2016
No Longer a Luxury,
BPM Is Impera(ve to Business Opera(ons:
5 Steps to Learn How It Can Work for You
Delivered June 15, 2016

2. Underwri(en by:
Bob Larrivee
VP & Chief Analyst
AIIM
Adam Storch
VP, Business Solu6ons
Micro Strategies
Host: Theresa Resek
Director
AIIM
Today’s Speakers

3. Underwri(en by:
The Importance of BPM
FiAy-five percent
of respondents
say BPM is
significant (38%)
or imperaMve
(17%) for their
business.

4. Underwri(en by:
What Does Micro Strategies See
§ SoluMon conversaMon is about business process
§ Documents sMll relevant, not the driver
§ Easily being able to adapt to business process change

5. Underwri(en by:
Business Challenges
Stuck-in-process
is the biggest
operaMonal
problem for 58%
of respondents.
For 46% it is
having to deal
with compliance
errors.

6. Underwri(en by:
What Does Micro Strategies See
§ Too much effort managing the process vs doing the process
§ Not able to see the whole process causes delays in finishing
an acMvity or task
§ Without complete guidance on what happens next, users run
into trouble

7. Underwri(en by:
BPM Benefits
One-third of
organizaMons have seen a
decrease in their review
and approval cycles.
62% say they have gained
benefits from be(er
rouMng to and between
individuals.
For 42%, the benefits
come from greater
organizaMonal agility and
rouMng between
processes.

8. Underwri(en by:
What Does Micro Strategies See
§ Surprise! MeeMng SLAs is now the norm
§ Focusing on just doing the process is increasing quality
§ ProducMvity increases are driving the review of other processes

9. Underwri(en by:
Cloud and Mobile
Cloud services and
mobile device use are
key funcMonaliMes in use
by 40% of respondents.
Mobile and cloud
support are seen as
important for 67% of
organizaMons.

10. Underwri(en by:
What Does Micro Strategies See
§ Large deals are being approved from a smartphone
§ People are reading documents (PDF, Office) on a smartphone
§ Some people are actually wriMng documents on a smartphone

11. Underwri(en by:
Who Is Driving?
According to 32% of
respondents, BPM projects
are driven departmentally.
For 31% BPM project are
driven from the top down.
The line-of-business
managers will conduct the
evaluaMon process for 35%
of respondent. The decision
will be made by the CIO/
COO for 68%.

12. Underwri(en by:
What Does Micro Strategies See
§ More conversaMons with the business teams
§ IT is more of a gatekeeper vs the driver
§ ExecuMves more involved, not just looking for status reports
§ Business teams not as afraid of change

13. Underwri(en by:
Recommenda(ons
§ IdenMfy and document your vital business processes
§ Look for problem areas and opportuniMes within those vital
processes
§ Open bo(lenecks with parallel processing to streamline and
automate wherever possible
§ Include cloud and mobile device use as part of your soluMon
§ Work as a team to make it all happen

14. Underwri(en by:
Why Micro Strategies
§ We focus on solving business problems with technology
§ Our project teams include people w/20+ years BPM Experience
§ EducaMng our clients makes them more successful
§ We are a long term partner, trusted advisor over Mme

15. Underwri(en by:
More About Micro Strategies
How to find Adam:
Email: astorch@microstrat.com
Phone #: (973)625-7721
How to find Micro Strategies: www.microstrat.com
Take a look at our soluMon videos (SoluMon Video List)
- Business Process Management
- Enterprise Content Management
- CreaMng a High Performance Development Team
Document Capture and Processing (Learn More)

16. Underwri(en by:
Download the Industry Watch Report
Process Improvement
and Automa(on 2016
- A Look at BPM
Download the ExecuMve Summary Now
h(p://info.aiim.org/process-improvement-
and-automaMon-2016
Full Report (Premium Content)
www.aiim.org/Resources/Research/Industry-
Watches/2016/2016_May_BPM

17. Underwri(en by:
AIIM is the Community for
Informa(on Professionals
AIIM believes that informa(on is
your most important asset.
Learn the skills to manage it.
Our mission is to improve
organizaMonal performance by
empowering a community of leaders
commi(ed to informaMon-driven
innovaMon.
Learn more at www.aiim.org