The business of Information Management is changing. See where AIIM President John Mancini's thinks the industry is headed in 2015.

1. In
associa)on
with:
Presented
My
2015
Predic)ons
for
Informa)on
Management:
Who
Will
the
Leaders
Be
in
Your
Organiza)on?
Presented
December
18,
2014

2. In
associa)on
with:
Presented
My
2015
Predic)ons
for
Informa)on
Management:
Who
Will
the
Leaders
Be
in
Your
Organiza)on?
Host:
Theresa
Resek
Director
AIIM
John
Mancini
President
AIIM
David
Jenness
Marke9ng
Manager,
ECM,
Informa9on
and
Analy9cs
IBM
SoDware
Group
AIIM
Presents:

3. AIIM Vision:
Information at work that is simple,secure,and available
anywhere,anytime,and on any device.

4. AIIM’s mission is to improve organizational performance by
empowering a community of leaders committed to
information-driven innovation.

5. The Big Bang

6. CONSUMERIZATION is transforming what users expect from
applications and
how we deliver them.
We are now in the era of user-centric IT.

7. CLOUD AND MOBILE are creating an expectation of
anywhere,anytime access and transforming how we engage
with customers and employees.

8. THE INTERNET OF THINGS is generating massive amounts
of new data and information,creating enormous new
challenges and opportunities.

9. The Impact…“Our processes are broken,we are buried in
information and it is killing our ability to satisfy our
customers.”

10. Process workers –“Quit making us enter the same
information in five different spreadsheets.”

11. Knowledge workers –“We’re drowning in information but
thirsty for knowledge.”

12. Security officers –“Information is leaking out of the
organization at every turn.”

13. Records managers and lawyers –“The volume of
information that is beyond our ability to control is
increasing business risk and exposure.”

14. IT people –“We can’t keep up with the demands of the
business and they are working around us rather than with
us.”

15. The C-Suite –“We are spending so much effort just keeping
the lights on that I am afraid we will miss the next wave of
technology and be left behind.”

16. How do I turn Information Chaos into Information
Opportunity?

17. • 42% ènot confident about what is safe to delete.
• 43% èautomated classification is the only way to deal with
rapidly increasing information volumes.
• 40% èmoving from a traditional RM view to a much wider IG
view.
• 47% èuniversal search and compliant e-discovery is becoming
near impossible.
All
data
from
AIIM
Industry
Watch

18. • 63% èInternal collaboration is “crucial.”
• 39% èexternal collaboration badly supported.
• 16% èconfused by the options and pace of change.
• Less than 25% have any document create,edit or workflow
capability on mobile,although 85% would like to have it.
All
data
from
AIIM
Industry
Watch

19. • 51% èhalf or more of their business processes are not straightforward or
predictable.
• 58% ècase handling system vital or very important to their customer
experience management.
• 41% èamount of paper decreasing; but still increasing for 19%.
• More enterprise content sits outside ECM systems than in.
All
data
from
AIIM
Industry
Watch

20. • 71% èsearch is vital or essential,yet only 18% have cross
repository search capabilities.
• Beyond SharePoint,intranet and ECM systems,most content is
beyond the scope of the search tools.
• 34% èBig data will be an “essential”capability.
• Biggest challenges èconnecting and linking systems and lack of
in-house expertise.
All
data
from
AIIM
Industry
Watch

21. HERE ARE THE BUSINESS CHALLENGES FACING
ORGANIZATIONS AS THEY DEAL WITH INFORMATION
CHAOS…
IS THERE A WAY TO THINK ACROSS THESE ISSUES TO
CREATE MORE SUCCESSFUL OUTCOMES?

22. In
associa9on
with:
Presented
by:
IBM
Insight2014
–
Emerging
Trends
in
ECM
Companies
re-­‐engineering
to
be
more
Customer-­‐Centric
§ Access
to
content
anywhere
–
Cloud/Mobile
§ Case
Management
for
Systems
of
Engagement
§ Analy9cs
to
create
Systems
of
Insight
§ Con9nued
growth
of
mul9channel
to
mul9lingual

23. In
associa9on
with:
Presented
by:
Re-­‐engineering
to
be
more
Customer-­‐Centric
Common
themes:
• Branch
automa9on
with
distributed
capture
• Integrated
capture
and
case
management
• Increasing
self-­‐service
applica9ons
• IT
and
LOB
collabora9ng
bePer
through
Shared
Services
architectures
and
Centers
of
Excellence

24. In
associa9on
with:
Presented
by:
Strategy
balances
inside-­‐out
and
outside-­‐in
views
Primary
Business
Impera)ves
Ins)tu)onal
Asia
Retail
Australia
Retail
New
Zealand
Retail
and
enabled
through
three
founda)onal
priori)es.
Infrastructure
Integra)on
Security
&
Authen)ca)on
supported
by
global
business
capabili)es
Customer
Payments
Informa)on
Corporate
Centre
Opera)ons
Bank Focused
A bank-centric, “inside-out” view,
driving scale efficiencies and controls.
Customer Focused
A customer-centric, “outside-in” view,
based on customer outcomes.
Customer-centric solution aligns with a number of these drivers

25. In
associa9on
with:
Presented
by:
Review
&
Verify
Source
Transform
Deliver
Case
Management
&
Line
of
Business
applica)ons
Mul)channel
Capture
Trailing
Documents
Banks
integrate
Capture
and
Case
for
improved
customer
experience
Classify
OCR
Recogni)on
Analyze
• Loans
• Travel
card
authoriza9ons
• New
accounts
• Wealth
management
accounts
• Account
Servicing

26. In
associa9on
with:
Presented
by:
Shared
Service
Model
Overview
Leveraging Economy of Scale and Reusability
IT
Management
Stakeholders,
Users,
Finance,
Opera9ons
Collabora9on,
Know-­‐how
and
Management

27. In
associa9on
with:
Presented
by:
Shared
Services
Benefits
IT
Delivers
on
its
promise
of
faster
deployments
Reduced
Timeline
• Standard
Opera9onal
model
and
solu9on
paPerns
lead
to
Best
Prac9ces
• Reuse
of
services
components
Reduced
Risk
• Proven
process
and
technology
components
reduce
risk
• Standardiza9on
eliminates
specializa9on
• Fewer
Varia9ons
require
less
changes
and
tes9ng
Reduced
Cost
• Services
are
developed
once,
used
many
9mes
• Training
costs
lowered
with
standardiza9on
• Common
capabili9es
deployed
to
mul9ple
business
units

28. In
associa9on
with:
Presented
by:
Access
to
Content
Anywhere
§ GuideOne
Insurance
gives
lawyers
in
the
courtroom
remote
access
to
their
document
management
system
with
an
iPad
§ Ceva
enables
its
workers
access
to
content
in
the
cloud
§ Mobile
case
applica9ons
from
FutureWorkshops
Cloud
and
Mobile
Transforma9on

29. In
associa9on
with:
Presented
by:
Analy)cs
for
Systems
of
Insight
*Natural
Language
Programming
Text
Analy9cs
is
the
basis
for
Content
Analy9cs

30. In
associa9on
with:
Presented
by:
Smart
Archiving
–
City
of
Lah)
ECM integrated with
GIS:
Documents linked
to map, map linked
to documents
What
makes
it
“smart”
–
Automated
document
classifica9on

31. In
associa9on
with:
Presented
by:
Ci)zen
Needs
a
Building
Permit
–
Manual
Process

32. In
associa9on
with:
Presented
by:
Ci)zen
Needs
a
Building
Permit
–
Electronic
Process

33. In
associa9on
with:
Presented
by:
City
of
Zurich
Homicide
Inves)ga)ons

34. In
associa9on
with:
Presented
by:
Systems
of
Insight
at
Amgen
Enables
faster,
deeper
and
new
insights,
regardless
of
star9ng
point
for
an
inves9ga9on
Product Complaints vs Raw Materials
1.
2.
3.

35. In
associa9on
with:
Presented
by:
NASA
uses
Watson
Content
Analy)cs
to
support
research
Natural language processing of international multimedia scientific
information
How Do NASA Scientists Benefit?
§ Read Relevant Scientific Literature in Foreign Languages
§ Global Knowledge Assistant understands Chinese, Russian, and other languages
§ Collaborate and Work Smarter
§ Enable recommendations as to highest quality information (like Amazon)
§ Connect scientists working in related fields using different terminology
§ Deep Domain Q&A
§ Give scientists the ability to ask questions and get answers
§ Expand to Other Types of Multimedia Content
§ Understands mathematical formulae, images, figures, tables, and videos
§ Machine-enabled ideation & evaluation; increase research productivity

36. ©
2014
IBM
Corpora9on
Have
Ques)ons?
Need
Help?
Connect
with
us
Today!
David
Jenness
Marke9ng
Manager,
ECM,
Informa9on
and
Analy9cs
IBM
SoDware
Group
djenness@us.ibm.com

37. In
associa)on
with:
Presented
Ques)ons?

38. Free
Download:
It's
Not
Informa9on
Governance,
It's
Informa9on
Opportunity
Find out what happened when we posed a
series of information governance
hypotheses/trends to 52 senior executives
from organizations that buy and sell
information technology solutions.
Get
Your
Free
Download

39. In
associa)on
with:
Presented
As
the
Global
Community
for
Informa9on
Professionals,
join
us
here
• AIIM’s
Resource
Centers
–
www.aiim.org/resource-­‐centers
• AIIM's
Blogging
Community
–
hcp://community.aiim.org
• LinkedIn
Group
–
www.linkedin.com/groups/AIIM-­‐Global-­‐Community-­‐Informa)on-­‐
Professionals-­‐3698
• Twicer
–
www.aiim.org/Connect/Twicer
• Facebook
–
www.facebook.com/aiimcommunity
• Digital
Landfill
–
hcp://info.aiim.org/digital-­‐landfill
Connect
with
AIIM

40. In
associa)on
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Presented
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41. In
associa)on
with:
Presented
Upcoming
Webinars
Register
Today
at
www.aiim.org/webinars
View
our
library
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2015
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