The fundamentals of public speaking, effective communication and presentation skills for HIV and gay men’s health educators
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Max Niggl's (PLWHA Victoria) slides for this practical workshop at the AFAO/NAPWA Gay Men's HIV Health Promotion Conference in May 2012.
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The fundamentals of public speaking, effective communication and presentation skills for HIV and gay men’s health educators
- 1. The fundamentals of public speaking, effective communication and presentation skills for HIV and gay men’s health educators. Max Niggl. Positive Speakers Bureau Coordinator. PLWHA Victoria Inc.
- 2. Issue: Public speaking • Rapidly changing communication • Fear of public speaking • Being regarded as experts • Lack of public speaking training • Opportunities to educate • Present factual information clearly and effectively PLWHA VICTORIA.INFORMATION, ADVICE, ADVOCACY, SUPPORT & REPRESENTATION
- 3. Workshop objectives: • To develop an understanding of public speaking fundamentals and effective communication tools. • To increase educator’s capacity to speak publicly. • How to sell health promotion messages that audience’s may find confronting and not want to hear. • To develop an understanding of using the GIPA Principle in HIV community development and education. PLWHA VICTORIA.. INFORMATION, ADVICE, ADVOCACY, SUPPORT & REPRESENTATION
- 4. Expected outcomes: • Increased personal and professional development. • Participants will be able to readily adapt and transfer their new skills in their workplace and make significant changes to their presentation and public speaking abilities. • Participants will develop greater confidence to effectively communicate with their peers and their audiences PLWHA VICTORIA. INFORMATION, ADVICE, ADVOCACY, SUPPORT & REPRESENTATION
- 5. Most requested information: •“Greater confidence, structure, humour, use of power point” •“Nerves, engaging small & large audiences, presentation, structure, being succinct, getting messages across” •“Public speaking techniques, debriefing, using statistics, delivery of safer sex info” •“Sustaining voice projection, difference between facilitation and presenting, converting the message effectively” PLWHA VICTORIA .INFORMATION, ADVICE, ADVOCACY, SUPPORT & REPRESENTATION
- 6. Workshop agreement • Respect for others • Listen respectfully • Agree to be non judgemental • Freedom to speak/not to speak • Own your statements with “I” • No whispering • Turn of mobile phones • Enjoyment is part of learning PLWHA VICTORIA. INFORMATION, ADVICE, ADVOCACY, SUPPORT & REPRESENTATION
- 7. Adult learning You want to learn You have your own aims and goals You are willing to enter into a two way learning exchange with peers You take responsibility for your own learning PLWHA VICTORIA. INFORMATION, ADVICE, ADVOCACY, SUPPORT & REPRESENTATION
- 8. Icebreaker • Pair up with someone you don’t know • Ask each other about yourselves • Speaking experience to date • Career – HIV sector involvement PLWHA VICTORIA. INFORMATION, ADVICE, ADVOCACY, SUPPORT & REPRESENTATION
- 9. GIPA Principle GIPA is not a project or programme. It is a principle that aims to realize the rights and responsibilities of people living with HIV, including their right to self-determination and participation in decision-making processes that affect their lives. In these efforts, GIPA also aims to enhance the quality and effectiveness of the HIV& AIDS response. www.unaids.org/gipaprinciple PLWHA VICTORIA INFORMATION, ADVICE, ADVOCACY, SUPPORT & REPRESENTATION
- 10. Public speaking = effective communication • All audiences relate to a personal story • All audiences relate to a sense of humour • All audiences relate to a sense of passion regarding subject matter • All audiences relate to appropriate language PLWHA VICTORIA.INFORMATION, ADVICE, ADVOCACY, SUPPORT & REPRESENTATION
- 11. Basic presentation structure • Start, middle, end • Who are you? • Where are you from? • Aim of the talk • Main topic prompt points • Secondary prompt points • Conclusion • Questions and answers PLWHA VICTORIA .INFORMATION, ADVICE, ADVOCACY, SUPPORT & REPRESENTATION
- 12. The seven P’s • Proper • Prior • Preparation • Prevents • Piss • Poor • Presentations PLWHA VICTORIA INFORMATION, ADVICE, ADVOCACY, SUPPORT & REPRESENTATION
- 13. Know your audience • Previous Knowledge/ Experience • Age • Gender • Social/cultural background • Employed/unemployed PLWHA VICTORIA. INFORMATION, ADVICE, ADVOCACY, SUPPORT & REPRESENTATION
- 14. Do’s and don'ts • Use simple and clear language • Be voice active not voice passive • Use expressive words • Favour positive statements • Avoid negative words • Avoid data overload PLWHA VICTORIA INFORMATION, ADVICE, ADVOCACY, SUPPORT & REPRESENTATION
- 15. Key messages • Important: make the topic 'Your Own,' by giving your presentation a personal perspective. • What you may find useful, is to craft your own key message or guiding phrase - a powerful phrase that outlines the theme of what you want to say, and gives your presentation a focus. • For example, a World AIDS Day theme of “HIV/AIDS Let's Talk About It” are useful guiding phrases. • Make sure you use your key message or guiding phrase more than once. PLWHA VICTORIA INFORMATION, ADVICE, ADVOCACY, SUPPORT & REPRESENTATION
- 16. Starting your presentation • Important to gain audiences attention in first 30 seconds • Use a joke, a question, a challenge • Have you earned the right to be listened too? PLWHA VICTORIA INFORMATION, ADVICE, ADVOCACY, SUPPORT & REPRESENTATION
- 17. Questions and answers • Training to respond to questions • Willingness to take questions • We choose what to say and how to say it • Understand cultural and social sensitivities PLWHA VICTORIA INFORMATION, ADVICE, ADVOCACY, SUPPORT & REPRESENTATION
- 18. The end • As important as the start • Take your audience back to the start – what was it you intended to achieve? • Finish with a summary PLWHA VICTORIA INFORMATION, ADVICE, ADVOCACY, SUPPORT & REPRESENTATION
- 19. Presentation planning checklist Objectives: • Aims/ Objectives/ Outcomes of the presentation • Time allocated for presentation PLWHA VICTORIA. INFORMATION, ADVICE, ADVOCACY, SUPPORT & REPRESENTATION
- 20. Presentation planning checklist Resources: • Subject Matter • Handouts • Audio Visual Requirements • People • Venue • Time • Evaluation Forms PLWHA VICTORIA. INFORMATION, ADVICE, ADVOCACY, SUPPORT & REPRESENTATION
- 21. Keeping on track • Reading from notes or written speech • Prompt cards • Spread sheet with items numbers, main body of talk, key points to emphasise • Resources to use during presentation • Timing PLWHA VICTORIA. INFORMATION, ADVICE, ADVOCACY, SUPPORT & REPRESENTATION
- 22. Personal boundaries • Assess the difference between being open, honest and offending the audience • How far do you go? • Use of street language • Description of sexual practices and terminology • Importance of knowing you audience PLWHA VICTORIA INFORMATION, ADVICE, ADVOCACY, SUPPORT & REPRESENTATION
- 23. Personal/political statements • Stating personal and political views can distract audiences and become the main focus of your presentation • This obscures the intent/message you are trying to communicate PLWHA VICTORIA INFORMATION, ADVICE, ADVOCACY, SUPPORT & REPRESENTATION
- 24. Effective presentation qualities • Knowledge & interest in the topic • Well prepared • Presentation – Clothing, grooming • Be confident & relaxed • Acknowledge and involve audience PLWHA VICTORIA. INFORMATION, ADVICE, ADVOCACY, SUPPORT & REPRESENTATION
- 25. Effective presentation qualities • Eye contact with audience • Avoid distracting habits • KISS (keep it simple stupid) • Use of humour if appropriate • Smile! PLWHA VICTORIA .INFORMATION, ADVICE, ADVOCACY, SUPPORT & REPRESENTATION
- 26. Presentation skills • Body movement/language • Facial expressions • Eye contact • Vocal expression • Acronyms/complex terms • Relaxation techniques PLWHA VICTORIA.. INFORMATION, ADVICE, ADVOCACY, SUPPORT & REPRESENTATION
- 27. Final preparation – 1-2 days before • Contact organiser • Verify date, time and location • Check on issues to be covered • Check resources availability • Verify level of audience knowledge • Check on audience size • Collect any resources to take PLWHA VICTORIA .INFORMATION, ADVICE, ADVOCACY, SUPPORT & REPRESENTATION
- 28. On day of presentation • Collect all resources • Check travel and arrival time • Arrive with time to spare • Introduce your self to organiser • Check room and facilities • Set up data projector & PowerPoint • Allow relaxation time PLWHA VICTORIA INFORMATION, ADVICE, ADVOCACY, SUPPORT & REPRESENTATION
- 29. Debriefing • Informal/formal • Who to debrief with: – Manager/supervisor – Work colleague – Co- presenter – Counsellor PLWHA VICTORIA INFORMATION, ADVICE, ADVOCACY, SUPPORT & REPRESENTATION
- 30. Debriefing – why? • Opportunity to discuss events in your presentation • Evaluation of your role in these events • Appraisal of your achievements • Working through any difficult situations • Strategies to deal with similar situation in future PLWHA VICTORIA INFORMATION, ADVICE, ADVOCACY, SUPPORT & REPRESENTATION
- 31. Data projectors and power point • Check that equipment is working & focused on screen • Font size • Check running order of slides • Black out screen when necessary • Usage of a pointer/laser pointer PLWHA VICTORIA INFORMATION, ADVICE, ADVOCACY, SUPPORT & REPRESENTATION
- 32. Data projectors and power point • DO NOT TALK TO THE SCREEN • DO NOT READ VERBATIM FROM SLIDE • Read from the laptop screen or running order notes • Utilise slides to provide additional information & research results/graphs PLWHA VICTORIA INFORMATION, ADVICE, ADVOCACY, SUPPORT & REPRESENTATION
- 33. Microphone usage • Check volume prior to talk • Check how to adjust microphone height • Don’t hold or stand too close to microphone • Speak at normal volume – don’t yell • Fixed versus portable microphone • Focus on audience NOT the microphone PLWHA VICTORIA INFORMATION, ADVICE, ADVOCACY, SUPPORT & REPRESENTATION
- 34. Putting the workshop into action • Hypothetical: You have a 5 minute presentation You are talking to a group of gay men about PreP You have to persuade them that safer sex is still part of the equation Embed a key message(s) PLWHA VICTORIA INFORMATION, ADVICE, ADVOCACY, SUPPORT & REPRESENTATION
- 35. Workshop summary • Public speaking = communication • Basic structure of public speaking • Public speaking process and planning • Effective presentation/skills • Final preparation • Debriefing process • Data projection and microphone use PLWHA VICTORIA INFORMATION, ADVICE, ADVOCACY, SUPPORT & REPRESENTATION
- 36. Workshop evaluation • Evaluation allows us to monitor our presentations • Reflection • Continuously improve our presentations & methodologies PLWHA VICTORIA INFORMATION, ADVICE, ADVOCACY, SUPPORT & REPRESENTATION
- 37. Congratulations • You have enhanced your skills in public speaking • You have the frameworks to be an excellent speaker • Thanks for your participation PLWHA VICTORIA. INFORMATION, ADVICE, ADVOCACY, SUPPORT & REPRESENTATION
- 38. Contacts Max Niggl www.plwhavictoria.org.au speakersbureau@plwhavictoria.org.au PLWHA VICTORIA. INFORMATION, ADVICE, ADVOCACY, SUPPORT & REPRESENTATION
Hinweis der Redaktion
- Good afternoonI acknowledge the traditional owners of the land we are meeting on, the Eora people, and pay our respects to the custodians past and presentWho am I?What is my role?In the next 2 hours I am going to take you on a speed dating version about public speaking and effective communication. I have condensed 2 days of workshops into two hours so be prepared for a very active session.I will be emailing out copies of these slides so please provide your email address to me at the end of the workshop – same goes for the workshop evaluation formAnd I wont be killing you with Power point – you will be involved and I encourage you to ask questions as we go.We will also do a mini workshop where I get you to work on a hypothetical and then tell us how you would do it – after I have taken you through public speaking fundamentals
- In the era of rapidly changing communication, Think of the internet, email, Facebook YouTube and twitterThink of the 24 hour news cycle. How do we make ourselves heard?Gay men’s health and HIV educators are called upon to speak about their work in many forums including conferences. Most people fear public speaking - especially in front of their peers. As educators we are regarded as experts in our fields. However there is an assumption that we are skilled presenters and can speak with confidence. In fact most of us are hindered in our ability to speak to any audience because of a lack of public speaking training and experience. Inadequate training results in poor presentations and a diminished capacity as a speaker. We have many opportunities to tackle MSM health promotion and HIV stigma by educating audiences about the facts and we need highly developed skill sets to present clearly and effectively.
- This is what I want to do this afternoonYou will develop an understanding of public speaking frameworks and I hope you will have a greater capacity to do well when you do public speakingSelling difficult health promotion messages is something most of us do in our work.Increasingly some of those messages are not what people want to hear so how do we do it in the confines of education via public speaking. Today you will have some of the solutionsThe GIPA Principle is something I am very passionate about and I will take you through some of the frameworks of the principle and how that could be applicable in your work.
- These are whati expect should be the outcomesMaking significant changes to how you sell your messages how you construct your workshops and how you engage audiencesTransferring of knowledge is something I really believe in – share your knowledge dont hold onto it – we are all here for the same reason – to drive HIV infection rates down and educate our communities.I
- I ask staff from three Victoria agencies what they wanted out of a workshop like this and the slide probably covers most of what you are wanting to know todayAs quoted from Ben Tart from AFAO about presentations: “Inspiring presenters can be both entertaining and engaging utilising elements such as humour, anecdotes, data and drama. For example Elizabeth Pisani talking about sex, drugs and HIV – and being rational – we can all learn from her and others such as TV news presenters, radio commentators, actors etc – they all communicate messages and lines very clearly and we can too.Think about a radio transmitting voice, and now think about a human talking to another face to face – what benefits do they have over a radio presenter? Receiving information, eyes, body language, So we need to both transmit and receive as public speakers too. It is not about just talking at the audience, we need to do a whole lot more
- Why are you here today?I assume its not because of me but what the workshop is offering youThis applies to your audiences of the futuretoo
- Ok now to get you moving Stand up Pair up with someone you don’t knowAsk each other about yourselvesSpeaking experience to dateCareer – HIV sector involvement3 minutes each – no more!!!!
- The GIPA Principle - First principle – do not speak for us – speak with us!You all need to develop an understanding of using the GIPA Principle in HIV community development and education- especially when it comes to HIV education – eg VAC GMHC workshops where our PLHIV speaker presen each timeWhile Australia takes pride in its HIV response we must always reflect on PLHIV as contributors to the response – we do not know it allThe GIPA Principle was formalized atthe 1994 Paris AIDS SummitIn 2001, 189 United Nations member countries endorsedthe GIPA Principle as part of the Declaration of Commitmenton HIV/AIDS. The 2006 Political Declaration onHIV/AIDS unanimously adopted by 192 Member Statesat the 2006 High Level Meeting on AIDS also advocatedthe greater involvement of people living with HIV.Why GIPA?People living with HIV have directly experienced thefactors that make individuals and communities vulnerableto HIV infection—and once infected, the HIV-relatedillnesses and strategies for managing them. Their involvementin programme development and implementationand policy-making will improve the relevance, acceptabilityand effectiveness of programmes. When communities are proactively involved in ensuringtheir own well-being, success is more likely. GIPA seeks toensure that people living with HIV are equal partners andbreaks down simplistic (and false) assumptions of “serviceproviders” (as those living without HIV) and “service receivers”(as those living with HIV).The engagement of people living with HIV is all themore urgent as countries scale up their national AIDSresponses to achieve the goal of universal access to prevention,treatment, care and support services.The benefits of GIPA are wide ranging. At the individuallevel, involvement can improve self-esteem and boostmorale and decrease isolationThink also of the Ottawa Charter of Health promotion in context with GIPA
- Public speaking is all about communication and doing it effectivelyMaintaining interest, personal story, subject matter,sense of humour, relating to the audience, relevance to audience, KISS, Passion, from the heart, Appropriate language, eye contact
- Structuring a presentation is pretty simple if you follow this formulaSatellite diagram on whitebaordPlanet Earth – who are you, where are you from, what are you talking aboutSatellites – main topic segments and secondary prompts pointsAssemble your ingredients and map them out Wrap up – go back to the beginning on the aim of your presentationQ&A Pretty simple yes?
- 7 P’s Poor presentation = lack of audience interest
- Really important that you have some idea of who you are speaking to – ask questions – you have the right to. Don’t go in blindPrevious Knowledge/ Experience – why?Age –why?Gender – why?Social/cultural background – why?Employed/unemployed – why?
- Some dos and dontsDont overcomplicate thingsWhat is voice active?What are expressive words?What are negative words?Why no data overload? Think of scientists and researchers and the hugely complex power point slides they show and then they move onto the next
- Embedding key messages is crucialRepeating the key message is crucial – but change the way you do it – dont just repeat it.Check with the organiser of the presentation you are doing – what is it that they want you to say – you may fine yoru perfect key messageQuestions??
- Why do we need to gain their attention?Are good at telling jokes? If not DONT – but a challenge is always good – like I stated at the start that is a speed dating version of a 2 day workshop – can you do it?And dont expect that just because you turn up to do a presentation that you will be accepted – you have to work for it
- Questions and answersState your willingness to take questionsWe choose what to say and how to say itQ & A at end of talk, always be honest and openBe sure about how you discuss confrontational sexual health and sexual practicesSource appropriate training to respond to questionsQ&A a good assessment of talks effectivenessHandout question cards for anonymity/confidentialityRespect and understanding of cultural and social sensitivities = more responsive audienceSomeone want to stand up and take some questions??
- Why is the ending as important as the start?Always finish with a summary
- Map these out then you can check that you have covered all you need to in your preparation
- Check that you have covered all basesWhat happens if you dont?
- Reading from notes???Prompt cardsPP slide speaker notesA workshop – use a spread sheet including timing of each section and what resources you are using – audience, data projector, butchers paper, handoutsBefore presenting:Tape recorder - speed, timing volume, pauses, diction, intonation. Mirror. Watch
- Personal boundariesWhat does it mean?How far do you go?Public speaking is not a confessional or testimonialPrivate thoughts versus public thoughts
- Any questions on this?
- These are my 10 most effective presentation qualitiesAddress each point
- Now to presentation skills Body movement – sitting down???Facial expressionAngry, animated, sad Audience turnoffs Barriers such as desks Effectiveness of pause-why? Smile at someone=response animation/boredRead = monotone. Expressiveness, pace,Glass of water,Never apologise or say sorry at the start of your talk Avoid acronyms and complex termsAppropriate languageAvoid um or you know, coolBreathing and voice control /Vocal expression and delivery/ voice rhythmPursed lip breathing Diaphragmatic breathing GrowlHumLow - high
- Why contact the organiser?Have you been there before? Have you ever got lost and then run late?Always allow relaxation time
- Why do we need debriefing?
- These are some of the reasons
- People claim to hate power point BUT it can be an amazingly useful educational tool. Remember that adults all learn in different ways and sometimes reading is a preferred style of learningNever cram a slideAnd make sure every slide is in the right orderNever go below level of audience visibility
- You must have a narrative that relates to the slides
- Now I am going to ask you to out into practice all of what you have learnt in this workshopHow to sell health promotion messages that audience’s may find confronting and not want to hear.Break up into small groups of 3 – 4 and discuss hypothetical -Appoint a spokesperson who will be reporting backMap out what is the key message or messages and plan a simple effective 5 minute presentationYou have 10 minutes time to do this
- So today in a short space of time we have covered all of this plus more
- Please write your email details down and I will send the evaluation – the printing costs here were way too high and I dint know how many people were going to be here