1. Performance Driven Dashboards
& Role-Based Portals
Bob Mick Dick Hill
ARC Advisory Group ARC Advisory Group
Vice President
i id Vice President
Vi P id
bmick@arcweb.com dhill@arcweb.com

2. Agenda
Issues and Drivers
Manufacturing Performance
Technology Considerations
Supplier Strategies
Innovation and Web 2.0
Panel Discussion
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3. What Business Issues are Behind Role-
based Portals?
Business-based Performance
Improve Operations Effectiveness and
Productivity
Seamless Integration of Islands of
Information
Information Overloading
I f ti O l di
Fostering Innovation
Changing Demographics
Get the Right Information to the Right Person
who can take the Right Actions
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4. What is Your Role?
Maintenance Management
EH&S Operations
Requires Bringing the Information you
need to You when you need it!
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5. What is Optimum for You?
Maintenance Management
EH&S Operations
Different Views of the Same Information
Data Sets
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6. Where Do You Need Role-Based Portals?
√
√
√ √ √
√ √
√ √
√
√
√ √
√
…Wherever decisions are being made that
Wherever
impact your business!
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7. People-Centric
People Centric Technology
… Dashboards to Portals …

8. More Business Objectives Focus On People
On the Road to Action
Common High Level Objectives
•BBetter Decisions
D i i
• Higher Productivity
• Innovation
Execution Requires Drilling Down a Level
• This is where it gets really interesting
• Analyzing Performance Initiatives
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9. Manufacturing Performance Initiatives
“People-Centric” Up Front – Others Are Important Too
People Assets
Visibility, R l b
Vi ibilit Role-based,d Uptime, OEE, Cost
Collaboration, Flexibility
Information
Processes
& Events
Workflow & Business Analytics, Knowledge
Analytics Knowledge,
Process Automation Compliance, Actionable
PLM Logistics
Suppliers Customers
Business Management
Business Operations
Product Order
WIP &
Definitions Production Completion
p
Inventory
& Production Orders & Resource
Status
Capabilities Consumption
Production Management
Manufacturing Operations
NA …
EMEA Asia
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10. Start with the Business Need – Not Technology
There are a Range of People Needs and Solutions Differ
Better Decisions Higher Productivity Innovation
Lacks Visibility Lacks Context Lacks Flexibility
Diverse Needs
Collaboration
Dashboards Role-
Role-Based
Tools
With Drill Down Environments
Web 2.0
Technology Often Defines the Language
But is not the Biggest Challenge
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11. Strategies and Requirements
Some Ideas …
Decisions (Visibility)
•K
Key information, current, when t t k action
i f ti t h to take ti
Productivity (Context, Role-based)
• Quality user interface (focused, easy, fast, …)
• Match skills of the role – environment
• Information needed to do the Job
Innovation (Flexibility, Collaboration)
• Ability to tune the work environment
• Role-based tools (Do more with less IT skills)
( )
• Collaborative tools
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12. Technology Considerations for Solutions
A Lot of Work Goes On Behind the Screens
Architecture
& Interoperability
(SOA)
Diverse User
E i
Environmentst Role-specific Tools
Role specific
(Portal, email, …) (Configurable)
Technology
Alerts, Events Privacy & Safety
Platform
(Actions) (Security)
Consistent Workflow High Quality
& Integration Administration Information
(Processes) Monitoring Management
(Reliability) (RDB, MDM, …)
Build on a Solid Technology Strategy
Partner With Technology Platform Supplier
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13. Software Suppliers Are Targeting Performance
Dashboards, Role-based Portals & Tools, …
Application Suppliers Information Worker
• Adopting technology platforms
dop g o ogy p a o Environments
•Suites
• Building vertical industry •Industry Solutions
performance solutions •Dashboards
•Portal Components
• Building performance dashboards •Role Environments
with d ill d
ith drill down •Email Integration
•Service Enablement
• Building role-specific environments
Technology Platform
Technology Suppliers
gy pp
• Improving Portal Environments •Portal Environments
•Portal Components
• Adding Web 2.0 capabilities •Process Engine
(Wiki, blogs, RSS, Tagging, … •Relational Database
•Content Management
• Developing tools for non-
l l f •Security
programmers – flexibility •Service Registry
•Development tools
• Working with Application suppliers •Operating System
A Better Starting Point for You to
Improve People Performance
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14. “Web 2.0”
More Than Technology (Isn’t everything?)
New Technologies?
Familiar Environments
• A collection of wiki, blog, RSS,
mashup, tagging, … Application Web Sites Portal
Environments (Browser) Frameworks
(actually not all that new) (thick client)
Enabling Innovation
Information Worker
Emphasize Collaboration Environments
and Flexibility
y
Pervasive Flexible
New behavior? Application Role-based Tools
Environments “Web 2.0”
• Yes, for many people (email, spreadsheet)
New business model? Latest Developments
• Doubtful. New possibilities? Yes
Finally, Making Progress On People Collaboration Tools
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15. Summary
Define Business Objectives Clearly
j y
Not lacking in areas to
improve
p
… but which ones Better Decisions Higher Productivity Innovation
… what is the real cost? Lacks Visibility Lacks Context Lacks Flexibility
Not l ki
N t lacking in technology
i t h l Diverse Needs
Di N d
… need to partner with Collaboration
suppliers
Dashboards Role-Based
Tools
With Drill Down Environments
Web 2.0
Behind the screen work is
non-trivial
Get
G t ready for a new wave of
d f f
people oriented solutions
…how can they really help?
Striving for New Levels of
Performance and Innovation
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16. Thank You
For more information, contact Bob Mick or Dick Hill
at bmick@arcweb.com or dhill@arcweb.com
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17. Discussion Questions
What are some of YOUR experiences?
What justification have you used to develop
and deploy role-based portal?
Where have you seen the benefits?
Has the workforce accepted these tools?
What sort of training has been required?
Any “Roles” NOT covered by your current
Roles
approach?
Deployment Experiences? Good or Bad
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